Customer service is first class, Mandy was extremely helpful and went the extra mile, Great products at great prices. I was a fan of the shop when it was in Goodramgate in York and the online shop is a continuation of this.
The tile says it all - Cheap imported stuff from China. Claim to sell UK made products - ABOSULTELY NOT!
Photos on their website show something, but what you receive is a cheap chinese made product.
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Avoid this company like the plague.
Apparently when you pay a large next day delivery charge you can't expect this to apply on a Saturday morning ... I ordered then and admittedly it was a bank holiday so I waited patiently for delivery in the Tuesday. No luck. Customer services imply I'm just not bright enough to understand there delivery instructions - I say they aren't giving customers clear information and they showed no sign of a conciliatory attitude when I asked for a refund of the "next day" delivery charge.
Placed an order for three items, and was charged for three items.
Newitts only sent one of the three and logged the order as completed. They do not answer their telephone contacts listed on the website and will not contact you by phone if you email a request for them to do so.
I received a very unsatisfactory response from them, and although they did refund some of the money because they got it wrong, they could not meet the order they initially took my money for.
I would recommend to avoid as unreliable and unprofessional.
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