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New Haven Village Suites reviews

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ka7719
16 reviews
38 helpful votes
3/6/17

I can't believe this hotel was rated one of the top 5 hotels in New Haven on Trip Advisor! I am not sure what other hotels or "motels" were in the running but I am assuming at least 3 of them were a cardboard box or perhaps just two sleeping bags and a night stand situated under a bridge? This place was not good. First of all, it was situated in an industrial park, never a good scene. This was not really described in the reviews, which most made it sound like it was really close to the downtown area. When we drove up to it, it was a very sketchy, abandoned area. I didn't feel safe. We checked in and the staff didn't seem competent, even though I had booked this through Travelocity and had a reservation number. They didn't explain the extra charge of a hold on my card that would be refunded when I checked out. That was fine--a simple call after I looked at my bill and my receipt rectified that situation. I felt they should have said there was an added "hold" put on my card until I checked out. I only noticed the higher charge when my credit card company sent me the online receipt. Although looking at what I paid for the night, it was expensive for what was offered once I saw the room, etc.
Once we reached our room, we were told that the card opened the gate. Well, the gate was just wide open--so anyone could have driven in there. They had the capacity for a secure situation, but it didn't seem to be enforced. So, we drove to he building we were assigned. It had snowed about 3 days prior, but no one bothered to really clear up spots to park! We parked on a mound of snow and then slipped and slid to our room. The room was a dark, dirty looking room. One lamp didn't work, the lamp you would turn on right when you walked in. The toiled seat was broken. The sink was dirty. The nightstand had some unidentified "schmutz" on it, and was still there after I used my clorox wipes. There was a full kitchen which looked ok, but very dated looking. The fridge was clean, at least at first glance, and I felt comfortable putting a few waters in there but that was it. I was afraid to look under the bed so I just hoped it was clean and nothing was lurking under there. It was the worst night's sleep ever--I could not WAIT to get out in the AM. We checked out and saw a free breakfast offered. It didn't look bad but after our experience with the actual room, we didn't bother to stand in line and eat anything. A quick cup of coffee and we were done. It was not clear on the website that this is also an "extended" stay property. I didn't feel comfortable with that fact--there were people that lived here? It was not a good experience at all. I am surprised that it received such rave reviews on here! It had potential--if you looked at the outside of the buildings, it looked like you were near a ski resort. I did like the fact that there were only a few units in each building. Unfortunately, that is where the quaint resemblance ended! I would not recommend this place to my worst enemy!
Room Tip: Rooms are run down and need renovations. Free breakfast is offered, so if you are looking for a place to eat for free, I guess stay here??
Green Features: One garbage can in entire room, so I am guessing they want you to take your trash with you.

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