• Newegg

Newegg

Overview

Newegg has a rating of 2.8 stars from 1,322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 39th among Computer sites.

  • Service
    207
  • Value
    188
  • Shipping
    197
  • Returns
    164
  • Quality
    174

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 15.8%
Positive
6
Neutral
1
Negative
31
75
See all photos

What reviewers want you to know

Positive highlights

  • Newegg's customer service used to be top notch now it seems like they hire the handicapped.
  • I have ordered plenty of computer parts from Newegg and they are a great company to deal with.

Critical highlights

  • I wonder how much business they are loosing with their complete incompetence in dealing with credit card verification?
  • Newegg is the king of deceptive practices and poor customer support.
How would you rate Newegg?
Top Positive Review

“Great site for electronics”

Larisa I.
12/14/23

Received my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them.

Top Critical Review

“Fraud Fraud Fraud”

Mike C.
1/16/24

Company scammed my wife out of 650$ of computer parts and components. She ordered 9 items, recieved 1. Box un opened, after contacting new egg, they blew it off for 2 months until we disputed the charge on our credit card. Avoid at all costs. Read reviews. They do this to hundreds and hundreds of people. It's not unheard of, please avoid doung business with them as you'll be left stolen from.

Reviews (1,322)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (275) credit card (63) computer parts (42) customer support (33) store credit (17) return policy (36) gift card (15)
Thumbnail of user larisai7
2 reviews
0 helpful votes
December 14th, 2023

Received my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sam.shehu70
1 review
0 helpful votes
January 16th, 2024

I had not used Newegg in many years because it seemed Amazon was the go-to place for electronics. But just recently I realized how much more variety of items Newegg has.

Tip for consumers:
From Sam Shehu

Products used:
Laptop; water heater part.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sualindag
1 review
0 helpful votes
February 25th, 2024

Went online searching for a phone and ran into this website. Pricing is fair and transparent - definitely value for money.

Thumbnail of user gilbertol38
2 reviews
0 helpful votes
December 24th, 2023

I am buying from newegg for the last 20 years I buy all my computer parts from there shipping is always fast and customer service is great

Service
Value
Shipping
Returns
Quality
Thumbnail of user jammahlig
3 reviews
2 helpful votes
September 16th, 2023

Newegg is my go-to for all my tech needs. I've purchased a number of items from them over the past several years, from monitors and keyboards to USB hubs, adapter cables, and even Bluetooth speakers. I've never had a negative experience with them; their prices are always fair, and the items always arrive in a timely manner with no issues.

Products used:
gaming laptop

Service
Value
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Jammahli! Thank you for your review! :)

Thumbnail of user hiromichim
45 reviews
13 helpful votes
March 14th, 2022
Verified purchase

This is one of my top choices for purchasing computer components and accessories online. They offer an excellent selection of all the things you need to build your very first computer or are just looking to upgrade some parts. I would say it is a computer builder's paradise. The website is very modern looking, laid out very well and looks sharp. It is really easy to find what you are looking for either using their search feature or their drop down products menu. They always have great deals and promotions running on all sorts of parts and accessories. If you know how to build your own computer, this is a great place to save money on the individual parts that are necessary. I have purchased a lot of computer components and accessories from over the years. They do also offer many other products, like electronics, automotive products, video/PC games-related items and entertainment furniture. But they are most well known for their computer-related products. There are third party sellers on their website, like those you see on Amazon, so if that is something you are interested in, it is available. I haven't purchase a whole lot from third party seller there, but have had no problems when I have. Just like on Amazon or eBay, I guess your experiences will be a hit or miss sometimes. Unfortunately, that is just the nature of the beast. All in all, I have generally had very good experiences with them and highly recommend them to anyone.

Products used:
Computer components, computer accessories, electronics

Thumbnail of user thanoji
1 review
0 helpful votes
September 5th, 2021

I have been a customer of Newegg for about a year and a half now and I love the way they treat you and take action if something doesn't go right or if you are not satisfied with your product and anything of that nature. Personally I have never had any problems with Newegg I love the design and their shipping is amazing I ordered a monitor on sep 2nd and it got there on sep 3rd in less then 24hrs I am very appreciative of there staff and if you ever need any help just contact support they will be glad to help and resolve your problem.

Thumbnail of user nicolass28
2 reviews
0 helpful votes
March 9th, 2018

Ever since i know myself, Newegg is my place to buy electronic items online. I love their responsive site and customer support.

Thumbnail of user richd27
3 reviews
7 helpful votes
August 11th, 2017

Yes, I still go to BestBuy just to see what the newest graphics card, etc. is that is available. I never buy it from them though!: P

I highly recommend Newegg for those hardware pieces for your next computer build or rig-updating. They have great customer service and return policies, which is critical for new builders and the like since sometimes the technology just doesnt sync together properly and you have to swap out parts.

GREAT prices, great products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessiev34
15 reviews
70 helpful votes
November 30th, 2020

I've built several PCs over the last 20 years. They've been my first stop most times.
I only had to make a return once and they took the ram back without question and seem honest to me.
My only issue with them is their stock of new amd or nvidia graphics cards is always low. They always sell out quick and have waiting lists for weeks or months. I don't know if it's a supply issue or just what but this is my only issue with them sometimes. That's the price of living on the bleeding edge.

Thumbnail of user thomasa1315
4 reviews
0 helpful votes
Thumbnail of user lorinr1
6 reviews
43 helpful votes
March 18th, 2018

I have purchase from Newegg many times in the past, they always have interesting deals and a large selection of products. I have never had any issues with anything purchased from them, everything arrived promptly and was exactly as described. I have no regrets and would highly recommend them to anyone looking for electronics and electronic supplies.

Thumbnail of user elvad4
2 reviews
15 helpful votes
April 19th, 2020

Bought a few pieces to put together my new PC. This site always has a great selection and I found exactly what I needed.

Thumbnail of user charlesp898
13 reviews
27 helpful votes
November 28th, 2020

Anytime I need parts for fixing up some gaming rigs, I come here. They have a good selection, though sometimes hot new items are out of stock for a few weeks. The one time I needed to return something, they gave me 0 hassle. I'll use them again.

Thumbnail of user tonys1185
2 reviews
0 helpful votes
June 25th, 2021

I've purchased a lot from newegg over the years, especially motherboards and cases.
They ship really fast and deliver quality products.
Not a fan of their third party merchants though.

Products used:
motherboards, ram, cases

Service
Value
Shipping
Returns
Quality
Thumbnail of user philm160
3 reviews
3 helpful votes
January 10th, 2019

I was positively surprised when I realised, that the Lenovo laptop I ordered arrived a full day ahead of schedule. As usual I feel privileged to be able to shop at Newegg.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Phil,

We are so happy to hear that you have had another great experience with us! Thank you very much for taking the time to share this positive feedback! Happy New Year!

Kindly,

Lindsay [Newegg Support]

Thumbnail of user johnm276
14 reviews
203 helpful votes
October 21st, 2018
• Updated review

OK, I had issues with paying. My bank flagged the transaction as fraud, so I had to call them up. NewEgg customer service responded to a text in an hour. They must be busy, but they are responsive. I would definitely order again from them.

My payment Was Declined With No Explanation
October 12th, 2018
• Previous review

I ordered an i7 Pentium, or at least tried to. My first card was declined. OK, it expires next month, so maybe the problem is with me. I tried another card, and that payment was declined. They advertise good deals, but I can't figure out how they make money if they can't take payments.

After reading these reviews, I'm sort of glad my payment didn't go through.

Thumbnail of user julioo7
2 reviews
1 helpful vote
October 31st, 2018

I sometimes worry I'll be buying old tech, or getting bad quality components. Their review and comments are gold for helping me choose what to buy.

Thumbnail of user scottw144
10 reviews
389 helpful votes
May 30th, 2020

I love the customer service agents. Remember talking to one that sounded as if they had just won the lottery. Talk to me like they where my butler. I've spent thousands here. Maybe that's why they treat me so good? Know I never have to worry about arguing with them. Some places are combative or allow they employees to be combative with their customers, not these folks. There site is very helpful for those people that want to build there own PCs. It's a great website.
I'll buy NEW from here before buying used from eBay or Amazon. They have all the warranty info and that plays a big part what I buy. One has a five year warranty and the other has a one year, it's a no brain-er. This site makes decision making so much easier for me with all the info they have on products and the customer service is out of this world.

Thumbnail of user davidf771
4 reviews
17 helpful votes
March 29th, 2019

I have ordered from Newegg several times and there are never any big surprises. I just get what I order, when they said I will receive it.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi David,

I do apologize for the delayed response. We are so happy to hear that you have had another great experience with us! Thank you very much for taking the time to share this positive feedback! Have a wonderful day!

Best,

Hutch [Newegg Support]

Thumbnail of user josephw877
8 reviews
7 helpful votes
January 12th, 2021

Never had a problem getting my parts from them even though the shipping was sometimes a tad slower than desired. The times I've needed to make a return they always accepted valid merchandise back no questions asked.

Only issue is they're always out of stock and overpriced on new graphics cards. Hard to complain about much in my experience otherwise.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joshuab843
1 review
0 helpful votes
December 20th, 2020

I'm really only doing this for an entry. I'm sure they're legit though the rest of this is all filler because they wanted one hundred characters.

Thumbnail of user matthews334
2 reviews
1 helpful vote
August 3rd, 2018

I found out about newegg.com from a friend years ago. The site is my go to for any and all tech products, I have purchased RAM, laptops, cameras, etc. Every experience has exceeded my expectations. The prices offered for products cannot be beat and, my purchases arrived very quickly. I have never had a negative experience with the site.

Thumbnail of user ianm86
4 reviews
6 helpful votes
February 8th, 2016

This is one of the better electronics sites out there. I ordered UPSs for work. They arrived in 2 days with the free shipping option. Awesome! Well packaged. Items just as stated.
Maybe not the cheapest but close. Barely higher than Chinese based companies. If you don't want to wait 6 weeks+ for stuff to come from China then I highly recommend Newegg.

Update: I have reviewed newegg.ca only. I cannot speak about newegg USA, Singapore, Australia, etc. I recommend that buyers look for specific reviews on those.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Ian,

Thank you for taking the time to provide us with this positive feedback. We’re glad to hear that you received your UPS’s EGG-ceptionally fast! Please email us at wecare@newegg.com if you have any questions and we’d be glad to help.

Newegg Support -Tori

Thumbnail of user alext752
2 reviews
2 helpful votes
July 7th, 2021

I live in Puerto Rico where packages may come in 1 week but with Newegg they came in 2 days. They also have a business program.

Tip for consumers:
n/a

Products used:
computer parts

Service
Value
Shipping
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Providing computer parts and hardware, hard drives, cameras and software as well as electronics, tools, appliances, sporting goods, jewelry, watches, gaming, and much more. With fast-shipping! Newegg shopping upgraded?

Company Representative

Thumbnail of user neweggs1
Newegg S.
Typically responds within 2 days

How do I know I can trust these reviews about Newegg?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Newegg?