• Newegg

Newegg

Overview

Newegg has a rating of 2.8 stars from 1,322 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Newegg most frequently mention customer service, credit card, and next day problems. Newegg ranks 39th among Computer sites.

  • Service
    207
  • Value
    188
  • Shipping
    197
  • Returns
    164
  • Quality
    174

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 15.8%
Positive
6
Neutral
1
Negative
31
75
See all photos

What reviewers want you to know

Positive highlights

  • Newegg's customer service used to be top notch now it seems like they hire the handicapped.
  • I have ordered plenty of computer parts from Newegg and they are a great company to deal with.

Critical highlights

  • I wonder how much business they are loosing with their complete incompetence in dealing with credit card verification?
  • Newegg is the king of deceptive practices and poor customer support.
How would you rate Newegg?
Top Positive Review

“Great site for electronics”

Larisa I.
12/14/23

Received my card, finally! There was a delay with delivery but this product was worth the wait. Thanks, newegg. It's already my 5th order from them.

Top Critical Review

“Fraud Fraud Fraud”

Mike C.
1/16/24

Company scammed my wife out of 650$ of computer parts and components. She ordered 9 items, recieved 1. Box un opened, after contacting new egg, they blew it off for 2 months until we disputed the charge on our credit card. Avoid at all costs. Read reviews. They do this to hundreds and hundreds of people. It's not unheard of, please avoid doung business with them as you'll be left stolen from.

Reviews (1,322)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (275) credit card (63) computer parts (42) customer support (33) store credit (17) return policy (36) gift card (15)
Thumbnail of user bryantt31
1 review
0 helpful votes
February 16th, 2022

I received a cyberpower PC. I am very pleased with the product, the computer runs very well and is actually in very high percentile's in all the benchmarks that I run. However, new egg has not been good to work with. They delayed my shipment, and with all the problems they've been having, I just thought I'd make a review.

NewEgg should be more careful with their organization. I can only speak for delayed shipping, but that's probably just the tip of the iceberg.

Thumbnail of user brandonm98
39 reviews
136 helpful votes
November 7th, 2018

Now with websites like Amazon offering 2-day free shipping with Prime, I rarely go to Newegg. When I do, I catch myself waiting long periods of time for my parts to arrive seperately.
They have a great, extensive catalog. However, the time you have to wait for parts+ price of shipping+ price of parts not always being the lowest... it seems like a very basic service these days.

Tip for consumers:
Be patient.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonm207
1 review
0 helpful votes
October 11th, 2018

So I ordered several electronic parts and the shipping was all over the place. 6 items from 5 different locations ranging from 5 to 11 days before I receive my complete order. A few years ago NewEgg was rock solid on their free "eggsaver" 3 day shipping. I guess that's behind a paywall now through their amazon prime like service. It's a shame that you have to be a member of anything to get decent shipping times. This site fast response and polite customer service but Amazon has that too and fast shipping. I hope you stay relevant enough to compete NewEgg.

Thumbnail of user tonyaf30
4 reviews
5 helpful votes
June 26th, 2019

This site use to be awesome, But lately they take like 2 weeks to get something. The user experience is still great on the site, and I often browse the site than find the product in amazon and order it there.

Thumbnail of user donr1120
1 review
0 helpful votes
April 30th, 2023

Bought a laptop (Lenovo) but it was not very good (bad display). They would not take it back without a $50. Charge. Recommend Ebay over newegg!

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Don! I'm sorry about the experience that you had with laptop and the return. Please send me a message with your order information so that I may take a look and make this right for you. Thank you.

Thumbnail of user franks1200
2 reviews
2 helpful votes
April 5th, 2021

Purchased Blue Premium Leather Case for iPhone 12 Pro Max from newegg.com, where the received product is not great in quality and the grip of the case doesn't fit for the Phone properly.

Products used:
Blue Premium Leather Case for iPhone 12 Pro Max

Service
Value
Shipping
Returns
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Frank,

We'd like to apologize for the troubles you've encountered with your phone case and the quality it was received in. Can you email our team with your latest order number at wecare@service.newegg.com so we can look into this further for you?

Thank you,
Natalie [Newegg Support]

Thumbnail of user haroldf9
4 reviews
9 helpful votes
May 31st, 2016

Newegg did OK, shipped item as promised, but I had problems tracking my order. Since I didn't register and check out I checked out as a guest. When I returned to the site to check on the whereabouts of my purchase there was no information. I then registered and still no information. Needless to say I contacted customer service attempting to get a tracking number, but the item arrived before I could get the tracking number. My fault, their fault, anybody's fault, who knows I am just happy I received my order, quickly I might add.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Harold,
Thank you for taking the time to share your feedback. We're sorry you were unable to track your delivery. For orders that are processed as a "Guest", you can find your order details by scrolling to the bottom of our website. Under the "Customer Service" heading, click on the "Track an Order" and enter the Order Number and the purchasers email address or shipping zip code and you'll be able to see the order details. I hope this helps! If you have any questions please contact us at wecare@newegg.com and we'll be happy to help!

Newegg Service
William

Thumbnail of user jonardt
2 reviews
1 helpful vote
May 7th, 2019

Ordered a a lenovo laptop, a mouse mat, and a 500gb hdd, a cooling fan, and it got here when they said and notified me instantly when there were issues.

Thumbnail of user peterp150
1 review
2 helpful votes
April 21st, 2017

After many years of me trusting them solidly, it is clear they are coming under new management. It appears their policy, to save money of course, is to simply resell returned/defective products (as openbox) to have customers review, diagnose and determine whether it works. I have now received power supplies without 110v pins, RAM with damaged connectors, and motherboards that don't LED ON for self diagnostics (cause: fried capacitors). Purchase the tools to better diagnose these events in the future, and suddenly it ships from China taking 7 weeks to arrive to deal with problems that are immediate, and their fault.

I just made 2 more purchases with them to customize and repair some PCs, which I usually provide the receipt to customers so they can see the costs and labor. Newegg placed a discount from the first purchase, on the second receipt, making it look like the parts cost $30 less than what I paid for. That was very weird! Charges/refunds coming off from one order, and showing up on another!

Then they sent me the tracking number for these orders, and they were tracking from -other people's shipments-, -last month-. I now have no tracking, and less valid receipts for my business and customers to work with. I now have to come up with excuses for Newegg. And do they expect me to fabricate these receipts an tracking and function fraudulently to maintain proper paperwork appearances?

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Peter,
Thank you for taking the time to write about your most recent experience on Newegg. I apologize for what seems to be a chain of unfortunate events. I would like the chance to review your account as it seems unlikely occurrences have been happening. Please feel free to email us at wecare@newegg.com with your account number and any details you believe can help us look into this for you. I look forward to hearing from you.
Thank you,
Isaac [Newegg Support]

Thumbnail of user angiew21
1 review
0 helpful votes
December 9th, 2015

I've ordered from Newegg before, and never really had any issues. This time I bought a gift and it came to the house with what it was plastered all over the outside of the box. Ruined the surprise for my husband, as he's the one that answered the door. While that annoyed me, the fact that I contacted customer service and got NO RESPONSE annoyed me more.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Angie,

Thanks for taking the time to provide your thoughts on your recent experience with us. I apologize for any lack of response on our part when you attempted to reach out to us.

I want you to know that this certainly not the norm, but a result of the holiday shopping season. Nevertheless, we wish to assist you in whatever we can. With that said, please send an email to wecare@newegg.com for any current concerns or questions.

Newegg Service - Eugene

Thumbnail of user nimitm
1 review
1 helpful vote
July 20th, 2015

Been customer since 2004. Had to argue for 25+ mins for free RMA. Bought a lot of item from several sites. Dont often RMA products. Did not realize there is RMA fee and shipping fee. No going to waste another 25 mins for waiving shipping fee. If companies can offer no questions asked 90 free returns. Dont understand why online company that does not have actual stores cant even match similar service. Not to mention so many rules. Done with Newegg.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Nimit,
I’m sorry to hear about your negative experience you have with have an RMA processed. I would like to further look into this for you and see why a free return was not offered and also why you were charged for a return shipping label. Please email your RMA number to wecare@newegg.com and reference this post.
Newegg Support -Tori

Thumbnail of user laurag63
2 reviews
3 helpful votes
July 8th, 2016

A hacker ordered stuff from my new egg account. I was able to act quickly and cancel all items except a 99 cents gaming code. New Egg would not refund. Instead they want me to go to my bank which would result in my credit card being reissued. This is a huge unnecessary hassle given that my credit card info was not exposed. This just shows how petty and small minded New Egg is. They don't care about their customers and everything is your problem. Suffice it to say they have forever lost a customer over 99 cents. New Egg should really think about using more of Amazon's customer service practices if they want to build their business. Trust and perception are everything online. So lame to throw that away.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Laura,

We appreciate that you've provided us with your feedback. We're terribly sorry to hear about your recent situation. When it comes to our customer's security, we definitely want to make sure that all bases are covered. You feedback will be shared with our related department for further review and consideration. If there is anything else that we may assist you with, please let us know by emailing us at wecare@newegg.com.

Thank you,
Julia

Thumbnail of user benjis
5 reviews
7 helpful votes
February 15th, 2016

Otherwise the UPS is going to just throw it under your door and dont even tell you about it

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Benji,
We're very sorry to hear about your poor delivery experience. We'd like to look into this and see what options are available to prevent this from happening in the future. Would you email us your order details to wecare@newegg.com and please reference this post? Thank you and we hope to hear from you soon!

Newegg Support - William

Thumbnail of user michaelo1498
1 review
0 helpful votes
December 20th, 2021

New egg is a good place to buy parts, however just because there was a mistake on whoever side but mine, they shut down my account, customer service is great and all but yall need to not do that, willing to buy again but seriously, fix your $#*!

Tip for consumers:
Try not to get your stuff lost as best as you can

Products used:
Computer parts

Service
Value
Shipping
Returns
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Michael,

I would like to apologize for the issues you experienced with your account. Would you mind allowing our team a look into this by emailing us at community@newegg.com

Thank you,
Natalie [Newegg Support]

Thumbnail of user dianer49
3 reviews
18 helpful votes
August 29th, 2016

I guess you get what you pay for here - these people are really reliable, and you usually get your stuff long before you expect it. Customer service is GREAT.

That said - prices are generally not so great compared to other vendors.

Thumbnail of user rayh36
6 reviews
26 helpful votes
August 17th, 2015

I've purchased a few Computer related items from New Egg. They "sometimes" have fair prices, but not always. They often have items that are difficult for me to find on Amazon, Tiger Direct, etc.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Ray, We appreciate your honesty here on SiteJabber. We have relayed this feedback to our product management team and continue to strive toward providing excellent service and prices. If you have any questions feel free to email us at wecare@newegg.com.

Newegg Support.
-David

Thumbnail of user connorc8
1 review
0 helpful votes
April 4th, 2016

This had a really quick and easy check out i haven't gotten my product yet but i'm sure it'll be fine all in all just a good shopping experience at a lower price than any other for my ps4 controller

Thumbnail of user steved93
2 reviews
4 helpful votes
February 19th, 2016

After posting this issue on Sitejabber, Newegg customer service offered to again review the returned item in question. On my second attempt to return, they did accept the item and issued a store credit, not a credit back to my credit card.

I purchased a Cyber PC that connects a small keyboard to a television using a USB Device. When it arrived, the keyboard was so small the numbers and letters were barely visible. In the on line photo, it appeared to be. Full size keyboard. I contacted NewEgg for a RMA and returned the item. A month later I receive an email from them saying the item's original retail box was not returned. I immediately replied and saying the box and all items contained were shipped back, unpacked in original condition. Three weeks later I receive the item back saying they can not accept it due to the missing box. I called customer no service and was told they could not accept it. I will never do business with NewEgg again and urge anyone considering purchasing anything from them to look elsewhere. They're a scam, selling low quality, deceptively advertised items with a no return policy, no matter what they advertise. Be aware.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Steve,

We appreciate you taking the time to post this and are sorry to hear about the negative return experience. As we are the reseller, the retail box must be included in a return to avoid it from being rejected. It's strange that yours was rejected as you mentioned it was returned in full. Please send an email to wecare@newegg.com with your RMA number so we can look into this further. We look forward to hearing from you soon! -Rella (Newegg Service)

Thumbnail of user joshd32
1 review
0 helpful votes
February 8th, 2015

A lot of people are saying this website is a scam, but it's really not. The reason for my 3 star is I ordered some RAM from them and it came in bubble wrap. I was a little confused about this, but put it in my PC anyways. About 3 months later it breaks, but Kingston was very nice about replacing my RAM. I'm starting to wonder if they gave me a refurbished stick of RAM because the one I got from Kingston was in a package. Overall it wasn't that big of a deal, just kind of weird.

Service
Value
Shipping
Returns
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Josh,
We appreciate you sharing this with us and we'd like to see why your RAM was not shipped in the retail packaging. Would you contact us at wecare@newegg.com with details on your order? Thank you!
Newegg Support ~ William

Thumbnail of user larryt21
2 reviews
0 helpful votes
April 21st, 2015

You can find some pretty good deals on Newegg. The service is pretty fast. I never really had an issue with them

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Larry,
Thank you for the feedback! Feel free to contact us at wecare@newegg.com if there's ever anything we can help with! We're here for our customers!

Newegg Support - William

Thumbnail of user steven1194
1 review
0 helpful votes
October 4th, 2015

Building a pc. 4th build always order every thing at same time from newegg. First cpu was on backorder set me back almost a month then the m2 ssd went on back order and now the memory ddr4 is on back order. It's been over a month I've been working on this I have the SOME of the parts but am waiting on others. What had happened to the Egg? Omg.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Steve,
Thank you for sharing your review with us. We're terribly sorry that your items have been on back order and we'd be more than happy to check on the status for you. Would you email us more details to us at wecare@newegg.com and please reference this post? Thank you so much!

Newegg Support - William

Thumbnail of user dennisc57
1 review
0 helpful votes
July 5th, 2016

I ordered a SSD hard drive early on Wednesday July 29th way before their cutoff time for same day order processing. I use Shop Runner which is 2 day shipping. Friday rolled around and I still did not get a shipping notification but I did get a notice that their New Jersey location was doing inventory and the drive would be shipped that day. If they had put a notice about the inventory and delayed shipping I never would have ordered the item. I didn't get a shipping notice until early July 5th and according to the tracking number I am not getting the item until Thursday which is too late. When I informed my customer of the delay they cancelled the upgrade so now I am out the money I would have made and now I will have a hard drive that I may or may not sell in the near future. It is not 2 day shipping, it's more like 7 day shipping and I have lost a very irate customer. Newegg said that they were going to refund the shipping cost but that will be a good trick since it was free 2 day shipping. I am a member of Amazon Prime and I would have had the drive by last Friday or Saturday at the latest guaranteed. Amazon's prices are just a good as Newegg and they don't screw up shipping. I don't know what I was thinking ordering from Newegg but that will be my last order with them.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Dennis,
We truly apologize that our bi-annual inventory delayed your delivery. We understand that we could have done a much better job of communicating this and making the notice a bit more visible. We will work to improve this in the future. Please contact us at wecare@newegg.com and we'll be happy to see what we can do to help with the SSD that is no longer needed. Thank you!

Newegg Support
William

Thumbnail of user davisc23
3 reviews
7 helpful votes
April 1st, 2016

I always buy something using newegg before, and like their good quality and service. But rencenly, i get a unpleasant shooing, I buy dresses from your newegg but I didn't get any confirmation number after payment, i am worried!

Service
Value
Shipping
Quality
Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hi Davis,
We'd like to thank you for your long time support and we're terribly sorry to hear about your recent experience. Would you please contact us at wecare@newegg.com w/ further details? Thank you and we look forward to hearing from you!

Newegg Support - William

Thumbnail of user mariac94
6 reviews
4 helpful votes
February 15th, 2016

And to get it as well - just irritating

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Maria,

We apologize for any delays you experienced during your order. Generally orders can take 1-2 business days to process prior to shipping out and delivery times can vary dependent the shipping method that was selected. However, we'd be happy to look into any delays you experienced. Would you email us at wecare@newegg.com with your order details we'll be glad to help!

Newegg Support - William

Thumbnail of user vanessav15
1 review
1 helpful vote
September 13th, 2015

Well, I did end up getting my full refund after I wrote this review, so let me give credit where credit is due.

Thumbnail of user neweggs1
Newegg S. – Newegg Rep

Hello Vanessa,

I am sorry to hear about the negative return experience and would like to look into this further. Could you send an email to wecare@newegg.com with your RMA number and reference this post? Look forward to hearing from you! -Rella (Newegg Support)

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Thumbnail of user neweggs1
Newegg S.
Typically responds within 2 days

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