I ordered 3 Joe Burreaux jerseys for xmas presents. I was sent 5 jerseys that had no name on the back. They were way too small and didnt fit. They looked like child sizes and were not the sizes I ordered. There was NO name on the back, just a #9. Not as described AT ALL and are cheaply made. There is no shipping as advertised. There is no customer service phone number and when requested a call they refused to give contact into.
The website says coming form New Day Stock ******* NE Sumner St Portland, Oregon ******* but this is not the case and were sent from China.
The emails say they are coming from a fake name Susan R. Jones
CEO and founder of Newdaystock.com
Website: https://newdaystock.com/
Email: *******@newdaystock.com
The charges on the account go to DANGNGOCKHA.
Im hoping Paypal will honor the disputed charge. Still waiting to hear something but I do not feel comfortable with this company having my information and its a security threat!
Then for exchanging or refunding they are requesting me to first FRONT them $45 for return shipping. IDIOTS!
Here are some of the emails they are sending me:
"HI, you ordered me Joe Burrow no name on the back. Please see attached file of your receipt. You not ordered Joe Burreaux, you ordered me 5 jerseys, opened case in Paypal, please don't steal my jerseys, it is illegal. Each jersey I got very tiny profit, if I had 5 customers like you, I will lose my business."
"You ordered me Joe burrow number 9 no name on the back, please see attached file of your receipt. Now you opened case in Paypal, and said wrong order, not Burreaux. I really don't understand what do you want here? Please don't steal my jerseys, it is illegal. I got very tiny profit for each jersey, you ordered me total 5 jerseys, now you keep all of five jerseys and want me to resend another jerseys for free and opened case in paypal to take my money."
"Did you see your order receipt? You can see again in the attached file. I did not tell a lie. You ordered Joe Burrow no name. Now you said you ordered Joe Burreaux with name. I don't know what going on here? I sent you exactly what you ordered. If you want to exchange, you can tell me, don't open case like that in paypal and not tell the truth because every issue have solutions. Show me the proof you ordered Joe Burreaux with name from me, I will ship it to you for free. It costs nothing to me, just some usd. I am happy to send free for you if I am wrong."
"I am sorry, it maybe my mistake. You ordered 3 jerseys. Any way, if you want to exchange to another jerseys, I can change for you. If you want to resend 3 jerseys, could you please support me $45 for shipping fee ($15 shipping fee per jersey). You still keep these jerseys and don't need to return it. If you agree, please see attached file of size chart again and choose the best size for you and your requirements, let me know the best size for you again? Please also send $45 to my paypal address: *******@gmail.com; after you sent, let me know I will check and process for you. Please also close the case in paypal. It is the best solutions I can offer you."