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NewChic has a rating of 2.12 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 110th among Department Store sites.
Proactively asks for customer feedback
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68,476 reviews
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Took a month to get it and clothes don't look anything like website, does not state it is coming from China, which I never would have ordered it. I am trying to return all that I ordered and no one is calling me back or emailing me back. They are saying they will take returns within 30 days but it takes a month to get the stuff
Hi, V S. We're sorry to see this! Items shipped from Newchic can be returned within 30 days of receipt of shipment and full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html As the product you have received does not meet the information on the product page, please contact us with the details of the issue by email to vipservice@newchic.com.
Home & electronic items are very very expensive & the shipping fee is much more expensive. Shirts & dresses are really big like they are made for curvy people. XS or UK 2 is like UK 14 & the material is usually polyester like board shorts. Their shipping fee also increases when you add even one item much more if you add items from different categories (like 2 shorts shipping is $12 then you add a small floor mat the shipping becomes $48 then add a plate holder the shipping becomes $72. This is not a joke. See for yourself
Tip for consumers:
the shipping takes more than a month & when the item is out of stock they wont show in the site or app but that's the reason why they cant ship your order because they are waiting for the items to be replenished & it could take months & when you dont contact their customer service your order will never arrive
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Pog h. We're sorry to see this! We stand behind the quality of our products and hope for your understanding. It may be necessary to give a little more time and you may find a similar item(s) with lower price. The shipping cost varies, mainly due to package size and shipping address. Our system calculates that for you during checkout. So you could see that before payment. Hey, our free shipping service is available in select countries for certain amounts. Please pay attention during order or check out this link: https://www.newchic.com/shipping-methods-hc160.html
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
I also have a little history
I placed an order for a shirt and a pair of pants on 01.10, unfortunately they were not in stock and I did not receive the immediate information that these, or as I found out later, one of the products is not in stock, and To be honest, I don't understand why the products that are not in stock at the moment appear on the website, anyway, let's say, as it was my first order, I didn't know that before ordering you have to verify that the product is in stock, which I think absurd, and as a first buyer the situation is very confusing, let's get over it anyway, and so, a month had to pass after which Sami split the order and deliver it in separate deliveries, as a delivery term of 15-20 days and as a rule after placing the order for 48 hours to be delivered, the one I already have 9 days and it shows me that it is in process, for the second order, having weekly discussions and promising that the stocks will be fulfilled in the following days and so on another 3 weeks have passed ini, after which I already lost my patience and asked for it to be changed, and I still have 2 more weeks in which still nothing happens.
When asked what the solution to this problem will be, the offer is a 20% discount on the next purchase, which will certainly not be available again.
The idea of ordering can be clothes for a specific event or for some wardrobe changes, maybe due to the outside season, but when you receive a simple order of a shirt and some pants, in periods of approximately 3 months, you certainly don't want to do it again shopping.
So as not to tell the client that it is a short story, my account, attached is the number of the entire order.
P.S. Besides all this, I hope that the quality is appropriate for the price, because if not, I will be even more upset.
This is a great site for great prices... BUT u never get your order. DO NOT
TRUST THEM!
Terrible customer service. Been waiting month for my package and when they contact you they are of no help
Hi, Catherine B. Sorry to know about the unpleasant experience you've had with your recent orders. Usually the package will be delivered on time based on the shipping method from the shipping date, except some unexpected circumstances during the international transportation. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!
Hello Catherine B., we are sorry that we did not reply to your message and solve your problem in time. Due to the delay caused by many uncontrollable reasons in logistics and transportation, this is also something we have been solving as soon as possible. We hope to get your understanding and contact us through this email: vipservice@newchic.com We will provide you with a satisfactory solution as soon as possible.
I was not allowed to cnacel anymore when I viewed the shipping options. I didn't receive information about my delivery from NewChic, only advertisements which I'd never asked for.
Dear Judit U.If you do not want to receive advertising information, you can contact our customer service to cancel. Failure to receive the order logistics information may be because the order is out of stock, so no delivery results in no logistics information. If you have any questions next time, you can contact customer service in time and we will do our best to help you.If you need help, please contact us by email at vipservice@newchic.com along with your order number.
I was not allowed to cnacel anymore when I viewed the shipping options.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
DO NOT TRUST THIS COMPANY. Turns out the green dress was discontinued. Instead of informing me so I could cancel the order, they grabbed a dress similar to what I order in another color thinking I would be good with it. Not even the same dress. They refuse to make it right. Offered to give me a $12 credit and i get to keep the ugly blue dress.In order to get a refund I have to ship dress back at my own expense.
Tip for consumers:
Do not trust what you see in the pictures. Do not trust they will send you what you ordered.
Products used:
None. Dress is made of cheap fabric, wrong color and not what I ordered
Dear customer,
Thank you for placing the order on Newchic. We are sorry for the inconvenience caused.
Items usually will be delivered in the same color which you selected at the time of placing the order. We stand behind the quality of our products and item material info is available right from the description on the product page.
Please be rest assured that there are guaranteed after-sales services. Who bears the postage of the return, varies from the different return conditions. Learn more about the return issues at https://www.newchic.com/help_center/return-faq169.html
Due to incomplete/insufficient information, and in order to safeguard your personal information, please contact us at vipservice@newchic.com with more details. We will provide you with a reasonable solution.
Best regards,
Newchic Team
Would not recommend. My order was due to be dispatched over a month ago. The website shows no update and I've had no communication from the company. Disappointing.
Dear Customer,
We receive your disappointment.
Usually, the package will be delivered on time in most cases. Sometimes the shipping time will be delayed due to unavoidable situations.
Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you have not received the parcel after the estimated shipping time, please contact us by email at vipservice@newchic.com along with your order number. We would be delighted to help you!
I need this present for my daughter before Christmas. I received it today. 2 weeks after her birthday
The add said 5 business day delivery.
YOU LIED. YOU ARE UN F,. CHINA
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jose R. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
It took over 50 days for the delivery. I will never buy from newchic. Newchic should close shop and stop annoying the paying customer. Learn from Amazon. You business won't last. That is why I told all my friends not to buy from newchic. Sorry.
Hi, Michael M., we're sorry to hear this! We always try to deliver the orders in the given timeframe from the shipping date based on your chose shipping method: https://www.newchic.com/shipping-methods-hc160.html, which is also showed on the checkout page. However, the shipping time might be delayed due to unavoidable situations during the international transportation. For any further assistance, please contact us at vipservice@newchic.com. And Newchic will go on improving. Thanks!
I ordered size 12 pants and received XL. I figure XL could fit anyone from size 14-20. The crotch is 15 inches long and there's enough fabric to encase an elephant. Why list sizes if you have no intention of trying to fit them even remotely.
Hi Shona T., we're sorry to hear this. The size range of different products varies, as well as the size letter due to different regions and manufacturers. And in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please drop us the order number with details at vipservice@newchic.com. We have sent you a private message here directly via sitejabber and trying our best to help. Thanks.
I placed 2 orders at the beginning of April. I received 1 order at the end of May but the second order has not been delivered yet. On the order status it shows that the delivery has expired. I've tried to contact them but keep going into an unending loop and cannot get through. Will never order from New Chic ever again!
Hi, Denise P. We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria.
We have sent you a private message here on Sitejabber and trying our best to help. Please check it later and kindly share your details including the order number back, or contact us via email: vipservice@newchic.com We will do our best to help you. Thanks.
It took 60 days to finally receive my shoes which were not put together properly. In fact, where it was supposed to be sewn or tacked down, it was not. The shoes were literally falling apart right in the box they were shipped in. They were also too small and looked nothing like the shoes I ordered. I am not going to even bother returning them. If it took 60 days to receive shoes that were falling apart, it's obvious that it would be a futile effort. DO NOT BUY FROM THIS COMPANY!
Hi, Jenn H. We're sorry to see this and we would like to know more about it to provide support! There are on the product page the detailed descriptions of the product including the material and the guidance of size choosing. By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement).
Hope you'll talk with us on Messenger or via email: vipservice@newchic.com and we'll be happy to offer a solution. We'll make sure your feedback is shared. Thanks!
They sent completely wrong item, I opened a PayPal case because they wouldn't refund me. Telling me to close the case then they'll refund me. They lied about destination also, so took almost a month to get to me. PayPal is dealing with it now. So don't waste your time or money with this shady company. The pictures show the difference…. And they tried to say it's the same.
Products used:
Wig
Dear customer,
We are sorry for the unpleasant experience caused.
There is a reassuring after-sales guarantee. The full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html
Usually the package will be delivered on time based on the chosen shipping method from the shipping date. Sometimes it will be delayed due to unavoidable situations during international transportation. We always strive to provide satisfactory shipping service to our customers.
We stand behind the quality of our products and item material info is available right from the description on the product page.
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.We hope your understanding.
However, if you feel that you have received an item that is the wrong color, please contact us and offer us more details at vipservice@newchic.com. We will be happy to help!
Best regards,
Newchic Team
Received a jumpsuit. Didn't fit. Tried many times to chat and NEVER an answer. Finally found a phone number and left message. Never returned my call. And now, the line is ALWAYS busy.
Scam!
Hi Joan M., we're sorry to hear this. Kindly be noted of the office time to the call center at this link. https://www.newchic.com/Contact-Us-hc10.html
The size range of different products varies, and basically in the size chart on the product details page, you will be able to find a suitable size (based on your own measurement). However, if the product does not meet the size chart or not fit you, please tell us more details with the order number at vipservice@newchic.com. We have also sent you a private message here directly via sitejabber and trying our best to help. Thanks.
I ordered a Medium sized Hoodie last January, it arrived middle of April, never in a million years is this a medium size! It would barely fit a child. I went online to apply for a refund and was told that I would have to mail it back to China and pay the shipping charge, so now I am out of pocket for the cost of shipping to me and the cost of returning the item. I do all of my shopping online and I can honestly say that this is without doubt the worse company I have ever had to deal with! I will never use them again.
Hi, Alan P. We're sorry to see this! Newchic always considers customer as first priority. Full policy of the return and refund is here: https://www.newchic.com/return-and-refund-hc162.html By using the size guide on our product page, you will be able to find a suitable size (based on your own measurement). Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com.
Good price. Poor sizing. Unable to return. Made contact, but did not get return label. Last time I will order from newchic
Look, price. Something g different
Something unique, that was affordable
Dear
May L. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I have never experienced with any company online that i purchased from. Before i found out about this place, i thought WISH was the worst,, but now? This place takes the cake... i have ordered an item in first week of March. Til this day 4/15/2000 i still haven't seen it. I called Customer service and they told me to wait and it will come. So i waited and still nothing happened. So i called them back again. She had the nerve to ask me" what is the reason i want it so bad?" first of all. I dont think thats none of your business second i ordered this hoping i can wear it while its still cold here, and seeming we are into summer, which i have no use for it in the summer.
Hi, steven v. Sorry to know about the unpleasant experience you've had with your recent orders. Please log into your Newchic Account and see your real-time order status. We'd like to take a closer look at this and assist you accordingly, kindly share your details including the order number by email to vipservice@newchic.com. We'll be more than happy to help!
Les frais de livraison sont très chers, si j'avais su que mon article venait de la chine je ne l'aurais pas commandé. Malgré la taille 3xxl, il était beaucoup trop petit et j'ai dû le donner car la possibilité de remboursement est inexistant. C'est certain que je ne commanderai plus sur ce site.
Après une recherche sur google. On ne m'y reprendra plus.
Parce que je ne le retrouvais pas ailleurs
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear bordeleau d. We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
I have given my new address. But the purchase was sent to my old address which was used as a default address. I waste £ 45. Never happened with Amazon. Whenever I change my address with Amazon, on the same page it shows the default address as well. You need to change your system
Dear Customer,
We are deeply sorry for the unpleasant experience.
We ship the parcel according to the delivery address you submitted when placing your order. If the order has not been shipped, please contact us immediately. Once an order has been shipped, we cannot change it.
If you require any further information or assistance, please do not hesitate to contact us at vipservice@newchic.com.
A 1 star rating is too much for these guys. They are scammers. I bout a jacket that was too small and wanted to return for a refund. They told me they will provide a 5% refund, I told them I want to return for a full refund. They stopped replying to me and did not send my refund. People please do not order from this site, the clothes are poorly made and they will steal your money.
PLEASE BE CAREFUL WITH THIS SHADY BUSINESS. Items look nice but they started with very bad transactions, they only want you to pay cash so they reject your credit card as if you had no credit, not good. Company from Hong Kong (China), this use to be a nice place but now it's rotten. I do not need this bad shady business. It says they will take for ever to send items.
Hi Stella M., we're sorry to hear this. We accept VISA, MasterCard and PayPal, also many other payment methods. Use this link to see the full list: https://www.newchic.com/payment-methods-hc159.html Kindly check this link first if your payment get failed or declined. https://www.newchic.com/help_center/payment-faq168.html For further assistance, please contact us by email to vipservice@newchic.com.
I have NEVER experienced anything in my life. The item I ordered was NOT the the same item pictured and it was also deflective because the pocket was sewn crooked. I sent them many pictures for proof and they they denied it. New Chic REFUSED to send me a prepaid label to ship defective item back to them like their return policy indicates. They tried to bargain with me by telling me to keep item and they will give me a 30% discount on my next order and then offered a partial refund. I kept making it clear that I wanted to send the wrong defective top back to them. I could NEVER speak to anyone so after spending hours going back and forth with them over 15 times by email and sending them picture after picture that they requested, they gave me a refund and never sent me a prepaid label to send item back. The first picture is what I received with the different patchwork and crooked pocket and the second picture is what I actually odred..
Tip for consumers:
DO NOT USE THIS SITE.
Products used:
I ended up keeping them because they would not send a pre paid label for defective items as the return policy stated. They obviously did not want to pay the cost of return.
Hi Jackie S., we're sorry to hear this! And we would like to escalate your case to our senior customer service agent to provide support.
We have sent you a private message here and trying our best to help.
Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
HelloJackie S. We're sorry that you are not satisfied with the quality of the product. We need to further understand your product information to provide you with a better solution, please contact us timely through this email: vipservice@newchic. Com Thanks a lot!
Never visited or heard of them but somehow got on their mailing list. Only way possible is if they bought the list from malicious source. Tells a lot about them.
Hi, Dejan P. Newchic is a legal company that serves customers from over 220 countries and regions around the globe. Learn more: https://www.newchic.com/about-us-hc171.html And we would like to know more about it to provide support. Please contact us with the details of the issue by email to vipservice@newchic.com.
I saw a pair of boots on the New Chic website on Facebook. Thinking this is a legitimate company I ordered the boots in good faith. They were quick to charge my charge card, but I never received a confirmation or email about the boots. I waited about two months and then I contacted my credit card company to report them as fraud. I have been telling everyone to stay away from this company! How can Facebook still let them advertise on their site, that's my BIG question.
Hi, Brenda L.,
Sorry to know about the unpleasant experience. Usually the order confirmation email will be sent to your registered email address. Please check your email/spam record.As we wouldn't be able to check here for you due to the public platform, you might log in your Newchic account to find the real-time order status/tracking once shipped out. Or drop us the order number at Messenger. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Hi, Roberta B. Sorry to know about the unpleasant experience. It is normal that the logistic company does not update the exact information on regular basis. Kindly check the shipping FAQ first at https://www.newchic.com/help_center/shipping-faq157.html, since your order has been shipped out. We'd like to take a closer look at this and assist you accordingly if the order could not be delivered in time, kindly share your details including the order number from this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 You can also find us on Messenger. Hope to hear from you soon!
Hello Roberta B. We are very sorry for the delay of your parcel logistics due to the irregular update of the logistics company and the impact of customs, weather, epidemic and other reasons. We sincerely hope you can contact us through email: vipservice@newchic.com, we do our best to provide you with a solution.