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NewChic has a rating of 2.12 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 110th among Department Store sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
68,476 reviews
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
I would like to say, that I was disappointed about the situation, that prices were first in CHF and at the end invoice in EUR (which I did not realize until I did see my credit card invoice). Also the delivery costs are very high and on top of that I also received an invoice for customs. I know that most probably for the delivery and customs it's not something that you can change. But the prices should either be in CHF or EUR (not both). Thanks and best regards.
I have been contacted by chat on your homepage. A very nice lady answered all my questions.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The product was cheap and did not fit. The return policy is a rip off. Mailing it back to China cost more than the item itself. They know this and offer a 50% discount. My poor daughter spent her money on this and got a real hard lesson in quality.
Bad thinking.
Needed a phone case as a gift for her dad. Did not fit his phone, even though the description said it would.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear GotScrewed O. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The coat came out from its vacuum packing so creased as if the cows would have chewn on it.
I made a mistake and believed the colourful advertizing
I needed a coat and shoes
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear George S. Thank you for your comment and sorry for the inconvenience caused. As the package is transported over long distances, it is inevitable that there will be some wrinkles. If the package has quality problems, please contact our customer service in time. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
1/ It took the parcel 10 days to come to France with 12 euros delivery fares, but when I received it I actually discovered that it was sent from a warehouse located in France! So the long delivery time and high fares are not justified in my eyes.
2/The same articles cost half the price on Amazon. Why such a difference?
3/The articles have really nice designs but the fabric quality is rather poor, or at least is not worth this website's prices.
For the product's fun designs
Because of their fun designs
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have previously purchased shoes from Socofy which are beautiful, comfortable and I have worn them forever. My latest purchase however is not so good. One pair is crooked, and does not have enough strap to securely attach the shoe. The other pair are passable but I do not think they will become favourites as their predecessors were. Quite disappointed in the drop in quality and finish of these shoes
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Your size charts are very confusing & everything that comes from ( made in China) is too small
Because you have lovely and unusual designs
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement. If you need help, please contact us by email at vipservice@newchic.com along with your order number.
Received a product that was scratched and damaged. They offered x amount of money back as good will. Better than nothing. Most they can do was partial refund which almost covered the delivery charge. Will be a while or never if I ever order from them again. Dissatisfied with product but Customer service was par.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Lance L., we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I ordered one pair of men vintage woven texture loafers driving shoes color brown that was august i did not receive any notice until now if they already shift the said item. Thanks
Product was very poor quality. Size way off. Ordered a size 12. I looked like a size 16 or 20. Only got 50% refund. Will not order from them again. Also shipping info was wrong. Could get correct tracking on order I paid for express shipping. Took 18 days to receive.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Jane T. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
As you may be aware, we have multiple shipping methods. Therefore we'd suggest you to open this link and have a better understanding: https://www.newchic.com/shipping-methods-hc160.html
We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
Lean bien las descripciones antes de comprar. Es una FUNDA para edredón SIN edredón, incluye las fundas de almohada y una sábana encimera. No se va a ver igual que en las imágenes de ilustración. Yo ya tenía el edredón, y solo quería la funda así que en ese sentido no hay problema. Es el tamaño correcto (king size). La calidad y los acabados eso si dejan mucho que desear. Paguen un poco más compren en otro lado algo que les dure por mucho tiempo porque estos no.
Vi un anuncio
Porque los necesitaba
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Typical experience of sales images not reflecting reality. If something looks too good to be true (particularly at a very attractive price) it most often isn't true.
In fairness they handled my complaints very well and very quickly, but I did have to pay to return the goods to China!!
The styles looked great
Prices and style
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Stock need to updated every time, don't ask customer to wait until the new stock arrived. Especially after payment had made. Website not friendly, ask to wait and cant made complaint. FB page is the only faster way to complaint with action. Service from your team is good but after i had made few complaint. Please provided a complaint box at your website
good team work
First timer
Design look good
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, Our apologize. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
It's a hoax
Poorly finished, it is imitation leather is plastic with visos in leather.
And one thinks it's leather
From Colombia, Do not buy these products
Hi, Hernan B.,
We're sorry to see this! We stand behind the quality of our products and item material info is available right from product page. Hope you'll talk with us privately by sending E-mail to cservice@newchic.com and we'll be happy to offer a solution. Typical response time is 24 hours
Or on Messenger. We'll make sure your feedback is shared. Thanks!
Delivery lead-time was far too long, almost a month.
Thicken Multi Pockets Hooded Jackets - the colour does not correspond to photographs on the website.
Interesting design and relatively good price.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Leslaw S. Thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Ordered 2 items, they did not look anything like as shown on the pictures. Quality looked cheap, one dress way too small. From what I have been reading in term of reviews I dont need to bother, I dont have the time nor the energy to send endless emails for a partial refund. I can only say dont bother with this company. Delivery costs GP 10. Crazy. Absoluty not worth it. Stick with more reputable companies like Boohoo and ASOS.
Hi, Solvig K.,
We're sorry to hear this! And we would like to know more about it to provide support. Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Le délai d'attente pour la livraison est trop long.
Néanmoins, les produits arrivent dans un bon état.
Ce qui est appréciable c'est de recevoir directement dans sa boîte aux lettres, pas besoin de se déplacer à droite à gauche pour tout récupérer!
Je trouve des choses originales, pas forcément à petits prix mais originales!
Par rapport à mes besoins tout simplement.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your order and sorry for the inconvenience caused. Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances. If you need any more help for the shipping of your order in the future, please contact our customer service by this email: vipservice@newchic.com We will do the best to help you.
Shipment was slow. Ordered on dec 7th came after Christmas. Quality of product was lower than expected. "You get what you pay for" is true.
Images were much better looking than product, but that's my fault because I know advertising is usually not really as is. Making it look better than it is must be the needed necessity for business.
Was a sucker?
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear
Ben H. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Sometimes it may need slightly longer time by poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
Me parece desproprocionado el costo del producto con el de envío. Esta frase, preimpresa, de alguna manera refleja mi opinión. Ofertaban un vestido, que quise obsequiarle a mi esposa, a u$s19,90 (ese día estaba con descuento, ya que normalmente aparecía entre u$s30/35. Me facturaron el envió u$s36 (casi el doble del valor de la prenda). Al recibirla verificamos que la calidad de la tela no era la esperable, en realidad era mucho más gruesa que el de la temporada de uso de la prenda. Obviamente no creo que vuelva a comprarles algo, y por supuesto recomendaré a mis amigos que tampoco lo hagan. Les aclaro que si bien el mensaje está dirigido a mi esposa, quien hizo toda la operación fui yo, que escribo esto. Atte. Enrique ferraris
Por que me convenció (y engañó) la propaganda
Por qué me gustó el diseño
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear
Silvia F. Thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
We apologize that the shipping charge may fluctuate recently as it was affected by the courier company. Considering the safety and efficiency of delivery, we always seek for the reliable service to ship the parcel.
Me parece desproprocionado el costo del producto con el de envío
I noticed immediately, but was trapped in your website, unable to cancel one of them.
So now I have 2 identical dresses!
I probably can alter one of them in to a skirt.
And what's with the after pay again and again. Annoying I lost track after a bit. Hopefully I did not end by being overcharged.
Before I ever order anything from NewChic again, I will make sure to research your website, to see if you have made it more customer friendly.
Too bad, I like much of your stuff, and the prizes!
I ordered frequently from you years ago, but stopped after no being able to figure out how to return an order, I didn't like.
At that time I stopped ordering, because it annoyed me, much like my experience with my most recent purchase.
Dear Customer,
We are deeply sorry for the unpleasant experience.
If you want to cancel the product, please contact us to change it. Once an order has been shipped, we cannot change or cancel it.
In order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Please contact us with the details of the issue you're having so we can assist you further by email to vipservice@newchic.com. After we see it, we will reply in time within 24H, hope you understand.
The products arrived 2 months after ordering them, the team was very helpful in finding and helping me get the lost package.
The close are nice, but one dress tore at first use.
Hi, Oshra D. We're glad that you have received the order. We stand behind the quality of our products and hope you'll talk with us on Messenger or contact us by email to vipservice@newchic.com If deemed defective, we'll be happy to offer a solution. We'll make sure your feedback is shared. Thanks!
I ordered a Hoodie and loved the design but when it arrived I really wasn't happy with the product and its unwearable. The material is really weird and doesn't feel or look nice to wear. It looks like a cheap waterproof plastic. Cotton or some sort of Cotton blend would be so much better. This material has really let down the product and I won't be wearing it.
I liked the designs of some of the hoodies and saw an ad on Facebook. Just unfortunate that I was unhappy with the product once it arrived.
I liked the design.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
My order is more than 1 month over of the planed shipping date. I didn't receive any info why this is taking so long or if it is even shipped, all the website says is order received, planed shipping date... (and that's over a month ago, ordering about 2 months). After a hell of a research on their website I found out that it seems to be one product from my order that is still missing (out if stock) but still no information about that.
It took about 4 months for the items to be delivered. I got a partial refund for late ones, which is good. Nevertheless, it is frustrating and irritation to try and track the orders. Emails and phone calls were not accessible. One of the items that was on display was not what I expected in terms of size.
Hi, Santina M. The email response time is 24 hours. About the size, to choose a correct size, we kindly suggest that you can measure your own size and then read the size guide on our product page instead of choosing your usual size since some tag size may be different from our size chart’s size number.
Usually, the package will be delivered on time in most cases. It is normal that the logistics company does not update the exact information on regular basis. Sometimes the shipping time will be delayed due to unavoidable situations. Please log into your Newchic account to find the estimated shipping time based on your chosen shipping method and tracking information after the order has been shipped.
If you need help, please contact us by email at vipservice@newchic.com along with your order number.
The returns process is way too complicated and discourages you from being able to complete it. I was totally unhappy with the quality of my items and it turned out that returning them would cost me a lot of time AND money. Not going to use this company again.
Strained and unhelpful
For the prices and size inclusivity
It's tough to find good bras at a good price in my size
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
I ordered a wrap skirt and it turns out to be a fake wrap. I am a short lady and I knew I would need to alter it but not I need to completely take it apart and re cut and sew. If I knew it wasn't a true wrap I would have passed on this item.
I also ordered a dress and I knew I would need to shorten it and that worked fine.
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Dear
Sue M. To select your preferred language and currency, please check the information below.
For Newchic's mobile website, please tap the menu button on top of the website, and it looks like 3 bars.
For Newchic App, please go to "Account" and then tap the gear icon which is at the top of the right corner.
For Newchic website, please move your mouse on the top side menu.
If you need help, please contact us by email at vipservice@newchic.com along with your order number.