NewChic has a rating of 2.12 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 110th among Department Store sites.
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Received my shirts after 2 weeks, quality for 2 of them could bet better, I found them less nice than on picture.
Overall good experience, cheap and quick enough
Somewhat large, with an inner sole, wearable. Colours are gorgeous.
Packaging arrived soaked and soggy. Shoes inside were fine.
Dear Customer,
We apologize for this inconvenience. We will inform our developers to check and optimize it. Thank you very much for your feedback.
For any further information or assistance please feel free to contact us via this email: vipservice@newchic.com, and we will solve your problem positively.
Recommend adjusting the website so it is possible to return to same search point on display
I like the products
Lovely and unusual. Leather a bit hard but great fit and hopefully will soften with wear
Easy ordering
Liked design
The site isn't always easy to navigate.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
And the delivery times can be very long. Also, often products appear as available and then you get afterwards the message that it is not, that is a disappointment. But on the whole, this is a good place to buy original clothing for a good price.
Lots of choice and low prices.
There is a lot of choice in my size, and beautiful too.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm very happy with the product and the ordering and delivery process. But I get more and more annoyed about their commercials being forced on me and continuously playing on my laptop with busy moving images. It seems "I won't lose them anymore", which makes me (almost) regret my purchase.
By chance I came into contact with their website and their products appealed to me.
The product seemed to be original, was something different from the ordinary things
From my last Order some Parts are`nt sended yet.It`s not bad, if it`s coming then.One month for delivering is much but China is far away. For the Prices of the Items i must look a lot, because it changes every Day up or down. What i don`t understand is that you are writing: from 69 or 84 EURO the Delivery is for free(or not?!)and after ordering i have to pay more than 30 Euro for sending to Germany.
At home i buy in more than one Supermarket only.In the Internet it is the same. I must look and compare.Are the Quality and Price okay for me, i will buy or ordering there.
Look above.
My grip socks arrived sooner than I expected, which was a lovely surprise. However I received an email saying that my package would be delivered to local distribution center and I'd have to pick it up there. This was annoying, since no mention of this was made at the time of purchase. Despite the email to the contrary, the package was delivered to my address as originally expected.
The grip socks themselves are slightly smaller than I'd hoped, but not too uncomfortable.
So far so good. Straightforward website. Quickly found what I was looking for. Had previously bought sunnylife products in the uk and been impressed with quality of items. The ones ordered on the new chic site fell very short of the expected standard.
Searching for Australian website for product I was interested in and newchic was flagged up.
Thought I was ordering genuine sunnylife products of quality.
So far so good. Straightforward website. Quickly found what I was looking for.
It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items with order total being over $90. The checkout process was smooth though. And the website is cool :) I received the boots in 3 weeks. They are pretty much like on the picture and the size is right; but they are kind of loose on the foot, not really designed for walking much.
Pretty, authentic items.
Liked how the boots looked on the website and needed this type of boots.
It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items and total order over $90 (?) The checkout process was smooth though. And the website is cool :)
I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"
Prices are reasonable
I love watches
I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"
A bit confusing when trying to select the exact product I wanted. There seemed to be limited availability for small sizes.
Prompt and helpful.
Good choice of pretty tops
I liked the top!
A bit confusing when trying to select the exact product I wanted
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Product looked super cute online. The actual shirt is cheaply made and I cannot give it as a Christmas present. The material doesn't feel good at all. Very disappointed.
I thought the shirt would be perfect for my cat loving friend. Too bad I can't give it to her, see above.
I orders some safety shoes for work at a real decent price, but it took a month & a half to get to me! I understand delays due to Covid, but y'all really should let consumers know that orders from CHINA could take a month or longer before taking their money! I picked express shipping because I needed my shoes at a certain time! Thank god my boss at work was understanding & I didn't get penalized for not having my safety shoes on time!
Google searching safety shoes, & this site came up in the 1st search page
I needed safety shoes for work & NewChic had the best prices for what I needed!
So far so good for the exception of order #******* SKUG******* Gradient Afro "Long Curly Wig" Paid $ 17.59 + Tax = $26.57 Has never arrived its been close to a month when order was placed. Did live chat but got nowhere Someone please look into this
Because I thought your company would follow up on missing orders
Because I liked your products
So far so good for the exception of order #******* SKUG******* Gradient Afro "Long Curly Wig" Paid $ 17.59 + Tax = $26.57 Has never arrived its been close to a month when order was placed. Did live chat but got nowhere Someone please look into this
Product was good quality and saved lots of money. It takes a while to be delivered but that's why their products don't cost the earth.
Very happy as always
I think it might be fashionable?!
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Great. Easy to order my size
Shipping Fee is quite expensive. There are also COD charges. So single item purchases is not advisable unless price meets free shipping limits. It was difficult to learn from other buyers feedback as majority are in foreign languages other than English. Overall, the products I purchased were good and in accordance to product descriptions. Sizing charts provided on the products was also accurate.
New Chic offers a wide range of items with unique designs
The products are unique and pretty
One purchase - excellent. The other - delivery slower than I realised. However, both products really delighted y son and daughter, who received them as Christmas presents. Daughter asked what my source was and went onlib=ne and offered more things for herself.
Designs were original
Designs were original
I ordered two items on 1 January 2021. My order arrived in South Africa 20 January 2021. The jacket was not exactly the same colour as the photo, but it was still lovely. The bag looked like the photo. Overall, I was happy with my purpose and the length of time it took.
Nice products and good prices
I liked the designs and styles
Dear Desi S.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Pretty good. Pricing is bit high for the quality some of the items but they redeemed themselves with prompt delivery.
Practical purposes as I needed warmer winter attire.
I ordered my shirt on 12/7/2020 and did not receive it until 12/31/2020 - 24 days later. Since it was a Christmas present with an estimated slowest delivery time of 16 days, I obviously was not pleased. It also was very, very small for an XL size and was too small for the person I gave it to - so, overall, a poor purchase by me.
I liked the product display and I have purchased frrom New Chic before with no problems.
I liked the Christmas shirt and thought it would make a great gift.
It is very seldom that I purchase items online. The experience with NewChiC in itself (though customer service on the delivery side and its contractor should be improved) was good overall.
I was satisfied with the products I purchased.
Low priced / good quality products.
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
When I call customer service the agent told me when to expect my package and it did come on time I'm happy.
I love the products and the quality is good also the price is good
They are exceptional I don't see them in stores not common shoes I like that
Products are nice, but not EXACTLY what I expected. Shirt had a lower quality fabric than what appeared in photo, but still quite good
Can't get help in finding out if the FEET LENGTH is the inches of my foot or the inches of the sandal.
I immediately received a response answering my question after commenting on my experience. You measure your actual foot--not the shoe. I put one pair of shoes in the washer and dyer (I have two pairs) and they held up beautifully. The sizes tend to run larger than at most USA shoe stores, so I just now ordered 1 1/2 size smaller than I did the first two times. I've been stopped on city streets by men asking me where I got my beautiful shoes. Have never received so many compliments.
Immediate response via email.
Unique styles and prices.
Beautiful styling and price.
Dear Customer,
Thank you for choosing Newchic!
Your positive feedback allows us to know that our efforts are appreciated.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com. We will surely help you anytime. Have a nice day!
Best regards,
Newchic Team
Can't get help in finding out if the FEET LENGTH is the inches of my foot or the inches of the sandal.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The huge variety of unique shoes. I bought a pair a couple years ago and people stop me on the street, telling me how beautiful they are.
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Customer,
We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.
Newchic Team