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NewChicReviews 4,548

2.7
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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139
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68,076 reviews
Portugal
1 review
0 helpful votes
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Wonderfool choice
March 3, 2021
Updated review

Was pretty fast as it supposed, Very happy with my delivery

Date of experience: March 3, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team


Nice parecem me bem vamos ver quando chegar ao consumidor
January 5, 2021
Previous review

Nice parecem me bem vamos ver quando chegar ao consumidor

Date of experience: January 5, 2021
Australia
1 review
0 helpful votes
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I have one order outstanding when the product is not on stock and there no communication to me until I follow up four weeks later. The online information should be updated and only shows the product available.

Date of experience: March 3, 2021
Katherine L. NewChic Rep
over a year old

Dear Rattasinh S.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Netherlands
1 review
0 helpful votes
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Gebreide wintermuts
March 3, 2021

Goede prijs/kwaliteit verhouding. Kreeg bericht over de leveringstermijn, deze kwam overeen met de uiteindelijke levering.

Date of experience: March 3, 2021
Katherine L. NewChic Rep
over a year old

Dear Piet K.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

GB
1 review
0 helpful votes
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Nice bag
March 3, 2021

.

Date of experience: March 3, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

GB
3 reviews
0 helpful votes
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Delighted!
March 3, 2021

The whole process from start to finish was easy and satisfactory. The shoes and matching bag are super and I can't wait to show them off!

Date of experience: March 3, 2021
Katherine L. NewChic Rep
over a year old

Dear Linda B.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Chile
1 review
0 helpful votes
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Desconforme
April 2, 2021

Compré dos camisas, primero el material no se condice con como se aprecia en las imágenes, eran más toscas. Lo otro es que el precio no es acorde al material, que básicamente es plástico.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2021
Malta
1 review
0 helpful votes
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Ordering on line
March 3, 2021
Updated review

Good! Easy to purchase and now hopefully will not take long to deliver!

Date of experience: March 3, 2021
Katherine L. NewChic Rep
over a year old

Dear Annamaria B.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team


Good!
January 4, 2021
Previous review

Good! Easy to purchase and now hopefully will not take long to deliver!

Date of experience: January 4, 2021
Australia
1 review
0 helpful votes
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Colourful topc
March 3, 2021
Updated review

No communication and no tracking.
Took 4 weeks to arrive but pleased with the top. I ordered the larger size as i knew it would be too tight.

Date of experience: March 3, 2021

So far very easy
January 25, 2021
Previous review

So far very easy

Date of experience: January 25, 2021
Colorado
1 review
0 helpful votes
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Ordered four different pieces of clothing. Sizing is drastically unreliable. Product I received does not match their own size specifications. Tried to return items that did not fit, spent almost $30.00 return postage to china for $50.00 refund. Never received refund. Instead, return package was rejected, I just received it back after nearly 6 months from when I sent it. Noticed that their policy is refunds if returned within 30 days. I did not receive my purchase (or even shipping information) within 30 days. Purchased it July 4, received shipping info August 5, then received package around August 12. If the ability for return and refund are important to you, consider a different company.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

Netherlands
1 review
0 helpful votes
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Bad experience
April 1, 2021

Stock need to updated every time, don't ask customer to wait until the new stock arrived. Especially after payment had made. Website not friendly, ask to wait and cant made complaint. FB page is the only faster way to complaint with action. Service from your team is good but after i had made few complaint. Please provided a complaint box at your website

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, Our apologize. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Greece
1 review
0 helpful votes
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Never again
April 1, 2021

I will never shop again.the quality was for carnival!

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Mexico
1 review
0 helpful votes
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Excelente servicio
March 2, 2021

Mi pedido fue monitoriado en cada momento y entregado en perfectas condiciones

Date of experience: March 2, 2021
Katherine L. NewChic Rep
over a year old

Dear Nadia B.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

RU
1 review
0 helpful votes
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Не пришел заказ и не вернули деньги! Для чего делать русский сайт а письма слать на английском!

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 2, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

Australia
1 review
0 helpful votes
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Good product but late delivery
March 1, 2021

Good quality product, however I had to wait more than a month to received it

Date of experience: March 1, 2021
South Africa
1 review
0 helpful votes
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Review
April 1, 2021

The delivery was on the time promised. The product was as expected.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Texas
1 review
0 helpful votes
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Incorrect size was sent.
March 31, 2021

The shoes are fine but the wrong size was sent. Disappointing.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

Brazil
1 review
0 helpful votes
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Produto de excelente qualidade
March 1, 2021

Adquiri um produto de excelente qualidade. Entrega rápida e todos os passos desde a compra até a entrega foram informados.

Date of experience: March 1, 2021
France
1 review
0 helpful votes
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Toujours une très bonne expérience a la réception de mon colis, je recommande vivement.

Date of experience: March 1, 2021
Germany
1 review
0 helpful votes
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Size wrong
March 31, 2021

Service and chat Service good.
Products are good. But there are size problems.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

We are sorry for the inconvenience caused to you.

About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.

Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.

Newchic provides 30 days refund and return policy to Customers with terms and conditions. Please refer to the link below for a description of our return policy: https://www.newchic.com/return-and-refund-hc162.html

If you have any questions, please feel free to contact us by email: vipservice@newchic.com

Best regards,
Newchic Team

District of Columbia
1 review
0 helpful votes
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My New Chic
March 1, 2021
Updated review

I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"

Date of experience: March 1, 2021

I like shopping at my newchic the prices are quite...
January 21, 2021
Previous review

I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"

Date of experience: January 21, 2021

About the Business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


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