NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.
Instant Feedback
Good
Ddd
The returns process is way too complicated and discourages you from being able to complete it. I was totally unhappy with the quality of my items and it turned out that returning them would cost me a lot of time AND money. Not going to use this company again.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Item I ordered arrived earlier than I was expecting, that was a bonus, the item was as described and I was very happy with it, this was the first item I have ordered but it won't be my last.
Dear Rae K.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Long delivery but that was clearly stated by the vendor. Good product
Soddisfatto di tutto tranne che dei tempi di spedizione. Il prodotto è bello e robusto. Forse un pelo piccolo come Mono-taglia.
Dear Christian R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Les tour de tailles en cms ne correspondent pas avec les tailles francaises, je fais 88 de tour de taille soit 34 us or un 34 fait en francais un 43.44 je comprend pas? Sinon le produit ètait satisfaisant.
Dear customer, thank you for your comment and sorry for the inconvenience caused.
Please click the“Size Reference”or“Size Guide”to get the size details. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
A happy customer here,
The product was exactly as described, delivery right on the estimated arrival time in midst of the recent, more complicated period...
Thank you!
Dear Timea K.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I'm very disappointed with the quality and design of what I received
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
The order was easy to make and pay, also all needed information was available and it was convenient to keep track of the order.
Dear Nataliya R.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
The delivered goods pleasantly surprised me with their quality and appearance
Dear Jan D.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I was kept updated on my order and most of the items I received was of good quality
Dear Marietjie C.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I bought 2 cardigans. My normal European size is Large. As a precaution I ordered size XL which unfortunately still a size too small. I should have gone up TWO sizes to 2XL.
Nothing wrong with the product itself BUT
Trying to return to another country is too much time and trouble to attempt, so I'll give the garments to a charity clothes shop.
Dear customer,
Thank you for choosing Newchic and we apologize for any inconvenience caused.
About the size, to choose a correct size, we kindly suggest that you can measure your own size and then take our size chart as the standard reference instead of choosing your usual size since some tag size may be different from our size chart’s size number. Right under the size choosing place you can find a "size guide". Click inside the size guide, it is the detailed size chart of the product and detailed guidance of measurement.
Please note that this sizes listed is based on international sizing system. Please see the Size chart Guide to find the correct size.
We sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In order to solve the problem more effectively, please contact us and offer us more details at vipservice@newchic.com
Thank you for your support.
Best regards,
Newchic Team
Selecting country dropdown during order was very jittery nand took time
Good online experience, the delivery took a while but is ok. The quality of the shirt was not what I was expecting the materials feel a bit cheap. The fit is great and also de design
Dear Jorge M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
While the material of the items I bought were as expected, the workmanship of the items can be much better. The shirts we somewhat shorter than what I can see from the pictures of the item posted on the website. The joints were not sewn evenly and this make the shirts looked rather out of shape. For the price I paid, this is definitely not worth it
Dear customer,
Thank you for your comment and apologize for the inconvenience caused by not meeting your expectations. We have clear pictures and detailed descriptions of product textures and designs on the product page. Due to the display, lighting settings, and unavoidable and uncontrollable conditions, the product may differ slightly from the picture. We hope that you understand.
If you receive a product that does not match the image or description on the product page or if the product has any quality issues, please send us some photos of the project along with the SKU and shipping labels via email: vipservice@newchic.com
Best regards,
Newchic Team
I bought a shoes on January 24th. As of February 27, it had not yet arrived, which is why I canceled the purchase.
In the first place, I do not understand how you can put up for sale an item that you cannot supply to the buyer, making him pay the amount, and then not being able to serve it. In other online stores, when an item is out of stock, they indicate that there are no units available; but they do not deceive the customer by making him pay for an item that later they will not be able to serve him. In this regard, Newchic's performance is quite improvable.
Second, when I bought the item, I paid the amount instantly. But when it comes to refunding the amount, you take several days, instead of returning it on the spot: this is clearly unfair.
Finally, I am going to unsubscribe from Newchic, because I will not buy again in an online store that works so badly, when there are thousands of online stores on the Internet that work with much greater professionalism, and that do not deceive their customers with offers that then they cannot fulfill.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
Easy to use site, good products, reasonable prices an overall good experience.
Dear Yvonne L.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
I have received only part of the order. Still waiting for the funnel.
Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!
La qualité ne correspond pas à mon attente, le tissus est pur synthétique et non pur coton
Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.
Purse was fine, service as well. Delivery kind of delayed but understandable due to current circumstances.
Dear Despoina G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
About the Business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear andrewdommett P.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team