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NewChicReviews 4,548

2.7
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NewChic Reviews Summary

NewChic has a rating of 2.7 stars from 4,548 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 3rd among Department Store sites.

service
617
value
2,098
shipping
2,106
returns
123
quality
2,139
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68,076 reviews
New York
1 review
0 helpful votes
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Cute inexpensive stuff
March 6, 2021

The bra I bought is cute, supportive and fits well. It does take a little while to come if you're to amazon next day like I am. Took off a star because I've unsubscribed from their mailing list 3 times and I keep get mail from them.

Date of experience: March 6, 2021
Australia
1 review
0 helpful votes
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Excellent product, long delivery time
March 6, 2021
Updated review

It took a long time to receive the item, much longer than expected, probably due to Covid19.

Date of experience: March 6, 2021

I just ordered, so far so good!
January 29, 2021
Previous review

I just ordered, so far so good!

Date of experience: January 29, 2021
France
1 review
0 helpful votes
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SOCOFY
March 6, 2021

Livraison rapide, toujours une réponse rapide aux mails.

Date of experience: March 6, 2021
Japan
1 review
0 helpful votes
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Be carafull the out of stock
April 5, 2021

It took to much time to recieve the ordered items.
I waited long time until I know that one of the items was sold out
On the chat, no information from you. Some information on that
Case shoud be given from you.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

Australia
1 review
0 helpful votes
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Shoes to big.
March 5, 2021

Still trying to contact newchic as my shoes were to big for me.

Date of experience: March 5, 2021
Australia
1 review
0 helpful votes
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Sizing wrong
April 4, 2021
Updated review

Very frustrated, it was absolutely impossible to pay by after pay when everytime I tried to sign in I kept getting a message saying I t already existed. Well durr, yes, it's mine. But I was given no other options. Fix it and it would be a much kess steessful experience.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, Our apologize. We will feed these issues back to relevant colleagues. We will do our best to improve the website, and we are committed to giving customers the best shopping experience.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!


Very frustrated, it was absolutely impossible to pay...
February 18, 2021
Previous review

Very frustrated, it was absolutely impossible to pay by after pay when everytime I tried to sign in I kept getting a message saying I t already existed. Well durr, yes, it's mine. But I was given no other options. Fix it and it would be a much kess steessful experience.

Date of experience: January 19, 2021
Canada
2 reviews
0 helpful votes
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Inexpensive and on trend!
March 5, 2021

The hats came within the expected timer and they are perfect! One was a gift and the young woman loved it. Thank you so much.

Date of experience: March 5, 2021
GB
1 review
0 helpful votes
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Brilliant!
March 5, 2021
Updated review

Pleased with everything from ordering to delivery. Quality/size and price!

Date of experience: March 5, 2021
Katherine L. NewChic Rep
over a year old

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team


Good
January 27, 2021
Previous review

Good

Date of experience: January 27, 2021
Canada
1 review
0 helpful votes
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Great Value
March 5, 2021

Received product within given timeframe given when placing order and was pleased overall with the jacket. Buttons could have used a few more threads but did this myself and all is good.

Date of experience: March 5, 2021
Florida
1 review
0 helpful votes
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Nice colors
March 5, 2021

Love the dress. Hard to be sure of what size to order. Seemed a tad big and waiting for another to arrive in a size smaller.

Date of experience: March 5, 2021
Czechia
1 review
0 helpful votes
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OK
March 5, 2021

-

Date of experience: March 5, 2021
Texas
1 review
0 helpful votes
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Great Jacket but...
March 5, 2021

Delay in delivery due a mistake made by the person that shipped the product. My apartment number had a missing number so I had to go to the Posta Office to find the package and fix the number.

Date of experience: March 5, 2021
New York
1 review
0 helpful votes
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Quality
April 4, 2021

This sweater was not worth the price that it was purchased for. One side of the sweater is longer that the other.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Tunisia
1 review
0 helpful votes
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Nice
March 5, 2021

.

Date of experience: March 5, 2021
Canada
2 reviews
0 helpful votes
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Unsatisfied
April 4, 2021

The pants that I order it was too loose. It wasn't the same as the picture or description. I have paid $65 extra to get it fit.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 5, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, thank you for your comment and sorry for the inconvenience caused. We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some photos of the item as well as SKU sticker and the shipping label via this email: vipservice@newchic.com
We will do the best to help you.

Italy
1 review
0 helpful votes
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STIVALETTI BASSI DONNA
March 5, 2021

MI SONO PIACIUTI E VANNO BENE UN BUON PRODOTTO, BISOGNA PERò ESSERE FORTUNATI CHE LE TAGLIE VADANO BENE PERCHè IN PRECEDENZA HO AVUTO UN'ALTRA ESPERIENZA DOVE LE MISURE NON ERANO PERFETTE ED E' DIFICOLTOSO PROCEDERE AL RESO.

Date of experience: March 5, 2021
GB
1 review
0 helpful votes
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Caps
March 4, 2021

Great

Date of experience: March 4, 2021
Greece
1 review
0 helpful votes
Follow ΕΥΑΓΓΕΛΙΑ D.
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Πολύ καλή
March 4, 2021

Καλή εξυπηρέτηση και κατανοηση

Date of experience: March 4, 2021
Katherine L. NewChic Rep
over a year old

Dear ΕΥΑΓΓΕΛΙΑ Ν.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Florida
1 review
0 helpful votes
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Unsatisfied
April 3, 2021

I ordered 4 shirts in the size XXL. They arrived in a timely fashion but when they arrived I didn't like the material and none of the shirts fit. I tried to return them but they had to be shipped back to China and the shipping would have cost more than the original purchase.

NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2021
Katherine L. NewChic Rep
over a year old

Dear customer, we are sorry for the unpleasant experience and we have contacted you before, but have not received your reply.

Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.

If you have not received our contact or if you have any questions, you can contact us at any time via email: vipservice@newchic.com, have a nice day!

California
3 reviews
1 helpful vote
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Velvet rubs off
March 4, 2021

Upon first wearing when I rubbed the shoes together by accident, the velvet of the shoe rubbed off. Disappointing after the long wait.

Date of experience: March 4, 2021

About the Business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping


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