NewChic has a rating of 2.12 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 110th among Department Store sites.
Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.
Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.
Love the quality and cater to small business as well. Nice that you can order small quantities, we are return customers!
I love NewChic! While sure some things can be a bit on the higher end of the spectrum, you can certainly find great deals...
My first experience with NewChic turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.
Sadly I returned to buy some 10 or 15 white o-neck t-shirts, 100% cotton, but there aren't any. I am still looking elsewhere.
The website is user friendly, and prices are below average, so I'll keep returning whenever I need something.
I was looking for a pair of waterproof trousers, I stumbled on this site, the price looked unbeatable, and here we are!
It met all the criteria I was after: waterproof, durable, warm, elastic, with lots of pockets.
Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hoped the UK sizing I've chosen will be correct, which it was. Much quicker delivery than I expected, so really pleased.
Different choice of products, which seemed good value for money
Loved the unusual style of clothing, and especially the choice of colours.
Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hope the UK sizing I've chosen will be correct.
I purchased the cutest pair of Socofy pumps. I bought them to go with a retro style dress for a wedding. The shoes were gorgeous, exactly as pictured right down to colour and details, and VERY well made! First time I wore them, I wore them comfortably all day long without blisters or sore feet. One of the best pair of shoes I have ever owned! They are my favourite shoes and would definitely purchase this brand of shoes from Newchic again. Very pleased with this experience!
Super friendly and helpful Customer Services! I really enjoy shopping here. It's a nice Site, Good Design, and I always seem to find exactly what I want.
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.
They offer a stylish and different fashion choice to most in the UK
They look good
Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Ordering was easy, and sizing spot on. I love my new clothes items. Delivery was a bit slow, but mail everywhere has been crazy with covid.
Because I liked the look of the clothes and wanted ot give them a go.
I liked the style and the colour.
Nunca me había animado a comprar ropa por internet, pero decidí intentarlo y correr el riesgo. Honestamente me sorprendió la seriedad, profesionalismo y eficacia de su empresa. Los felicito, sigan así, cuidando siempre al cliente. Saludos.
Ofrece una variedad de diseños que no encuentras en otras tiendas a buenos precios.
Basicamente por el diseño tan original de las prendas.
Cute stuff, reasonable prices, and it came on time, made of nice fabric and not that weird polyester everyone else sends me! As long as it doesn't fall apart or get easily damaged in the wash, I'll definitely do more shopping from you in the future! So far so good!
You had the right products I was looking for
It was a shirt with a cat stuck in the blinds, and my roommate's cat constantly messes with the blinds.
Dear Caitlin M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Hello New chic I am a loyal customer who has bought dozens of dresses. I live in Kenya and I am really happy with the dresses that I receive. The only issue I have is the customs fees I have to pay when the dresses are sent through DHL or Fed ex. It is really a lot. Please could you use only Aramex to post the items as they don't charge any customs fees. Thank you
I have used newchic for six years now, and have never had a problem with what they have delivered, sometimes they run out of an item but they have always refunded me immediately and without question for items that aren't coming. The only problem I have with this company is winnowing my shopping cart down to what I can afford to rather than what I want to buy, I have a lot of items on my wish list...
This is my first time ordering from here. I am soo happy with the items received. Very good quality and warm... I love it.
Thank you
Wanted to try new product
I needed two hats.
Dear Miguel B.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
This is my first time ordering from here. I hope the items are as described and it fits. I'll keep you informed
A happy customer here,
The product was exactly as described, delivery right on the estimated arrival time in midst of the recent, more complicated period...
Thank you!
Good price for the product, including delivery
Was looking for this specific product
Dear Timea K.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
All in all, I had an incredible experience with this store. Would definitely order from them again! Extremely responsive. Accurate descriptions. Easy to work with.
I really love the design and neutral color. This pants is so comfy and you can wear as many ways. The quality is very good.
OK I love this Web Site (NewChic). And when people tell you that retail stores aren't necessary Tell me do you really want to buy all your shoes and fashion on Amazon? I don't think so. There's some times when you need or want more customer service and you want to actually see what you're purchasing before you buy it. Or are you just want to browse and even sample some of the perfumes or cosmetics. The legendary customer service at Newchic is on full display here.
Hi, Robbie E.,
Thank you so much for your great comment! It means a lot for us! You made my day :)
Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe
Purchased items arrived sooner than I expected and response to my message that an item didn't fit well was fast snd customer-oriented.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Very welcoming! Amazing service! I haven't received my item but i'm very excited, just wish they had AU sizes but a little bit of research didn't hurt
I loved the jacket it was the only one that i loved that had the style i wanted
I wanted to make new outfits
Dear customer,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Placing order was quick and easy. Shipping price maybe a bit high for next n express shipping but received within 2 weeks of purchase very fast delivery thank you
Had the product I was looking for
Because I couldn’t find it anywhere else
Dear Serge H.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!
Best regards,
Newchic Team
Good delivery time Sandals arrived in a week. Sadly they were too big so contacted them re: return. No problems they replied very quickly and after a few emails they refunded me in full. I did not have to return the item but as I couldn't wear them I decided to give them to charity. Excellent service no complaints whatsoever!
Hi Lorraine M., thanks so much for letting us know about your great experience with customer service! We look forward to your continued business and hope to assist you again in the future.
Spending money at any time on things you really don't need is stressfull. I am consoled when reminding myself it was not ALL for me. Kind regards, ev.
Having a lot of trouble placing the order. Paypal are sending me round in circles. After much investigation found out it was my fault. Regards, ev.
* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Very pleased with product, as advertised, great value/quality and delivered promptly - I was apprehensive when placing order but expectations exceeded! I would order again from this site.
Design appealed to me.
Design appealed to me.
Dear Annie G.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
Dear Anne-Marie M.,
Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.
If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team