• NewChic

NewChic

Overview

NewChic has a rating of 2.12 stars from 4,544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 110th among Department Store sites.

  • Service
    597
  • Value
    2085
  • Shipping
    2092
  • Returns
    110
  • Quality
    2117

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3

Instant Feedback

68,476 reviews

183
See all photos

What reviewers want you to know

Positive highlights

  • Customer Service took the time to listen, investigate, and my problem got solved with such ease.
  • The products/pricing/delivery time were all pretty good

Critical highlights

  • When I went the post office THIS COMPANY TOLD ME I WENT TO THE WRONG ONE!
  • WANTED TO USE CREDIT CARD BUT HAD TO DO IT THIS WAY, NOT A FAN
How would you rate NewChic?
Top Positive Review

“Forms for shipping and payment were annoying to use”

Lynn O.
1/18/21

Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.

Top Critical Review

“Buyer Beware”

Roberta B.
6/16/20

Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.

Reviews (4,544)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (751) post office (51) credit card (175) delivery time (254) order anything (53) shopping experience (551)
Thumbnail of user stephaniea1278
3 reviews
1 helpful vote
October 21st, 2022

Love the quality and cater to small business as well. Nice that you can order small quantities, we are return customers!

Thumbnail of user aaliyahr4
1 review
6 helpful votes
January 14th, 2020

I love NewChic! While sure some things can be a bit on the higher end of the spectrum, you can certainly find great deals...

Thumbnail of user cliftonm38
1 review
10 helpful votes
March 1st, 2021
Verified purchase
• Updated review

My first experience with NewChic turned out to be one of the best. These trousers are irresistible. I cannot take them off. They are slightly longer than my actual size but otherwise are perfect in every aspect.

Sadly I returned to buy some 10 or 15 white o-neck t-shirts, 100% cotton, but there aren't any. I am still looking elsewhere.

The website is user friendly, and prices are below average, so I'll keep returning whenever I need something.

Reason I chose this business:

I was looking for a pair of waterproof trousers, I stumbled on this site, the price looked unbeatable, and here we are!

Reason I chose this product:

It met all the criteria I was after: waterproof, durable, warm, elastic, with lots of pockets.

Value
Shipping
Quality
Easy to navigate website and speedy automated checkout
January 2nd, 2021
Verified site experience
• Previous review
Thumbnail of user annemariem37
1 review
3 helpful votes
January 5th, 2021
Verified purchase
• Updated review

Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hoped the UK sizing I've chosen will be correct, which it was. Much quicker delivery than I expected, so really pleased.

Reason I chose this business:

Different choice of products, which seemed good value for money

Reason I chose this product:

Loved the unusual style of clothing, and especially the choice of colours.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Anne-Marie M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Such a lot of choice, which is not a bad thing, but...
December 4th, 2020
Verified site experience
• Previous review

Such a lot of choice, which is not a bad thing, but takes quite a while to find what you want. As this is my first order, I hope the UK sizing I've chosen will be correct.

Thumbnail of user jenniferp2443
1 review
1 helpful vote
September 26th, 2022
Verified purchase

I purchased the cutest pair of Socofy pumps. I bought them to go with a retro style dress for a wedding. The shoes were gorgeous, exactly as pictured right down to colour and details, and VERY well made! First time I wore them, I wore them comfortably all day long without blisters or sore feet. One of the best pair of shoes I have ever owned! They are my favourite shoes and would definitely purchase this brand of shoes from Newchic again. Very pleased with this experience!

Thumbnail of user oa11
1 review
0 helpful votes
January 26th, 2021
Verified purchase

In my viewpoint it's very good, however, there is a big broblem with delivery. It takes a long time to receive the package.

Service
Value
Shipping
Quality
Thumbnail of user teving1
1 review
2 helpful votes
January 27th, 2020

Super friendly and helpful Customer Services! I really enjoy shopping here. It's a nice Site, Good Design, and I always seem to find exactly what I want.

Thumbnail of user kevins1932
1 review
0 helpful votes
September 8th, 2021
Verified purchase
• Updated review

Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time. Obviously the expense of the packaging and the long lead time was because the shoes came from the USA. Worth the wait and even with the packaging costs appear to be excellent value for money, and they look good too. Just be careful when viewing re were the goods are coming from as you will not see the true cost till you actually start to place an order, but you will see the full cost before you actually confirm the order.

Reason I chose this business:

They offer a stylish and different fashion choice to most in the UK

Reason I chose this product:

They look good

Quality
Didn't realise postage and package was so expensive...
September 15th, 2021
Verified site experience
• Previous review

Didn't realise postage and package was so expensive in the UK nor took so long, lesson learned for next time

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user debbiec642
1 review
0 helpful votes
March 13th, 2021
Verified purchase

Ordering was easy, and sizing spot on. I love my new clothes items. Delivery was a bit slow, but mail everywhere has been crazy with covid.

Reason I chose this business:

Because I liked the look of the clothes and wanted ot give them a go.

Reason I chose this product:

I liked the style and the colour.

Value
Shipping
Quality
Thumbnail of user guillermor60
1 review
0 helpful votes
March 12th, 2021
Verified purchase

Nunca me había animado a comprar ropa por internet, pero decidí intentarlo y correr el riesgo. Honestamente me sorprendió la seriedad, profesionalismo y eficacia de su empresa. Los felicito, sigan así, cuidando siempre al cliente. Saludos.

Reason I chose this business:

Ofrece una variedad de diseños que no encuentras en otras tiendas a buenos precios.

Reason I chose this product:

Basicamente por el diseño tan original de las prendas.

Value
Shipping
Quality
Thumbnail of user caitlinm115
1 review
0 helpful votes
January 15th, 2021
Verified purchase
• Updated review

Cute stuff, reasonable prices, and it came on time, made of nice fabric and not that weird polyester everyone else sends me! As long as it doesn't fall apart or get easily damaged in the wash, I'll definitely do more shopping from you in the future! So far so good!

Reason I chose this business:

You had the right products I was looking for

Reason I chose this product:

It was a shirt with a cat stuck in the blinds, and my roommate's cat constantly messes with the blinds.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Caitlin M.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Cute stuff, reasonable prices, hope you guys are legit!
December 17th, 2020
Verified site experience
• Previous review
Thumbnail of user dorothys1098
1 review
0 helpful votes
October 9th, 2022
Verified purchase

Hello New chic I am a loyal customer who has bought dozens of dresses. I live in Kenya and I am really happy with the dresses that I receive. The only issue I have is the customs fees I have to pay when the dresses are sent through DHL or Fed ex. It is really a lot. Please could you use only Aramex to post the items as they don't charge any customs fees. Thank you

Thumbnail of user yvonneh368
1 review
0 helpful votes
October 16th, 2022
Verified purchase

I have used newchic for six years now, and have never had a problem with what they have delivered, sometimes they run out of an item but they have always refunded me immediately and without question for items that aren't coming. The only problem I have with this company is winnowing my shopping cart down to what I can afford to rather than what I want to buy, I have a lot of items on my wish list...

Thumbnail of user miguelb148
1 review
0 helpful votes
February 20th, 2021
Verified purchase
• Updated review

This is my first time ordering from here. I am soo happy with the items received. Very good quality and warm... I love it.
Thank you

Reason I chose this business:

Wanted to try new product

Reason I chose this product:

I needed two hats.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Miguel B.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

This is my first time ordering from here
January 10th, 2021
Verified site experience
• Previous review

This is my first time ordering from here. I hope the items are as described and it fits. I'll keep you informed

Thumbnail of user timeak4
1 review
0 helpful votes
March 4th, 2021
Verified purchase

A happy customer here,
The product was exactly as described, delivery right on the estimated arrival time in midst of the recent, more complicated period...
Thank you!

Reason I chose this business:

Good price for the product, including delivery

Reason I chose this product:

Was looking for this specific product

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Timea K.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Thumbnail of user erikad199
4 reviews
2 helpful votes
October 15th, 2022

All in all, I had an incredible experience with this store. Would definitely order from them again! Extremely responsive. Accurate descriptions. Easy to work with.

Thumbnail of user rosalag
11 reviews
3 helpful votes
January 30th, 2022

I really love the design and neutral color. This pants is so comfy and you can wear as many ways. The quality is very good.

Thumbnail of user robbiee9
1 review
24 helpful votes
January 14th, 2020

OK I love this Web Site (NewChic). And when people tell you that retail stores aren't necessary Tell me do you really want to buy all your shoes and fashion on Amazon? I don't think so. There's some times when you need or want more customer service and you want to actually see what you're purchasing before you buy it. Or are you just want to browse and even sample some of the perfumes or cosmetics. The legendary customer service at Newchic is on full display here.

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi, Robbie E.,
Thank you so much for your great comment! It means a lot for us! You made my day :)

Thumbnail of user danielem17
1 review
0 helpful votes
January 30th, 2021
Verified purchase

Ho acquistato tre paia di scarpe sono davvero soddisfatto, mi piacciono, si addicono alla mia personalità, sono comode e morbide, unico problema, i modelli che ho acquistato hanno il tacco basso, ma con un plantare, tutto si è risolto. Comprerò sicuramente altre scarpe

Value
Shipping
Quality
Thumbnail of user vijak1
1 review
0 helpful votes
September 12th, 2022
Verified purchase

Purchased items arrived sooner than I expected and response to my message that an item didn't fit well was fast snd customer-oriented.

Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user jazmynm6
1 review
0 helpful votes
April 13th, 2021
Verified purchase
• Updated review

Very welcoming! Amazing service! I haven't received my item but i'm very excited, just wish they had AU sizes but a little bit of research didn't hurt

Reason I chose this business:

I loved the jacket it was the only one that i loved that had the style i wanted

Reason I chose this product:

I wanted to make new outfits

Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,

Newchic Team

Hasn't been shipped yet, hopefully it's early!
May 12th, 2021
Verified site experience
• Previous review

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sergeh8
1 review
0 helpful votes
February 14th, 2021
Verified purchase

Placing order was quick and easy. Shipping price maybe a bit high for next n express shipping but received within 2 weeks of purchase very fast delivery thank you

Reason I chose this business:

Had the product I was looking for

Reason I chose this product:

Because I couldn’t find it anywhere else

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Serge H.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Thumbnail of user lorrainem283
1 review
0 helpful votes
July 18th, 2020

Good delivery time Sandals arrived in a week. Sadly they were too big so contacted them re: return. No problems they replied very quickly and after a few emails they refunded me in full. I did not have to return the item but as I couldn't wear them I decided to give them to charity. Excellent service no complaints whatsoever!

Thumbnail of user newchicn
Newchic N. – NewChic Rep

Hi Lorraine M., thanks so much for letting us know about your great experience with customer service! We look forward to your continued business and hope to assist you again in the future.

Thumbnail of user evelyns128
2 reviews
0 helpful votes
September 28th, 2022
Verified purchase
• Updated review

Spending money at any time on things you really don't need is stressfull. I am consoled when reminding myself it was not ALL for me. Kind regards, ev.

Quality
Having a lot of trouble placing the order
December 10th, 2020
Verified site experience
• Previous review

Having a lot of trouble placing the order. Paypal are sending me round in circles. After much investigation found out it was my fault. Regards, ev.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user annieg110
1 review
0 helpful votes
January 12th, 2021
Verified purchase

Very pleased with product, as advertised, great value/quality and delivered promptly - I was apprehensive when placing order but expectations exceeded! I would order again from this site.

Reason I chose this business:

Design appealed to me.

Reason I chose this product:

Design appealed to me.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Annie G.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

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From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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