• NewChic

NewChic

Overview

NewChic has a rating of 2.12 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NewChic most frequently mention credit card, live chat, and tracking number problems. NewChic ranks 110th among Department Store sites.

  • Service
    597
  • Value
    2085
  • Shipping
    2092
  • Returns
    110
  • Quality
    2117

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3

Instant Feedback

68,476 reviews

183
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What reviewers want you to know

Positive highlights

  • Customer service was easy to communicate with and they were really good with precise, prompt replies.
  • I was very happy with my order and the delivery time was fine.

Critical highlights

  • When I asked them for proof of deliver they told me to call the POST OFFICE to get proof of no deliver.
  • WANTED TO USE CREDIT CARD BUT HAD TO DO IT THIS WAY, NOT A FAN
How would you rate NewChic?
Top Positive Review

“Forms for shipping and payment were annoying to use”

Lynn O.
1/18/21

Forms for shipping and payment were annoying to use. I couldn't type the name of my town, and capturing it with drop down menu was almost impossible.

Top Critical Review

“Buyer Beware”

Roberta B.
6/16/20

Order masks on April 18th and never received them. Tracking says they are still at the carrier in China. Requested my money back and still have nothing.

Reviews (4,545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (751) post office (51) credit card (175) delivery time (254) order anything (53) shopping experience (551)
Thumbnail of user fredg365
1 review
0 helpful votes
September 14th, 2022
Verified purchase

Received my shirts after 2 weeks, quality for 2 of them could bet better, I found them less nice than on picture.
Overall good experience, cheap and quick enough

Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Customer,

We are sorry to hear that you're not satisfied with the quality. We are focusing on providing high-quality items for customers.

If the product you have received does not meet the information on the product page or the item has any quality problems, please contact us with the details of the issue in time by email to vipservice@newchic.com.

Newchic Team

Thumbnail of user annies184
2 reviews
0 helpful votes
February 6th, 2021
Verified purchase

Lovely and unusual. Leather a bit hard but great fit and hopefully will soften with wear

Reason I chose this business:

Easy ordering

Reason I chose this product:

Liked design

Value
Shipping
Quality
Thumbnail of user cassv3
1 review
0 helpful votes
June 17th, 2021
Verified purchase
• Updated review

The site isn't always easy to navigate.
Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.
And the delivery times can be very long. Also, often products appear as available and then you get afterwards the message that it is not, that is a disappointment. But on the whole, this is a good place to buy original clothing for a good price.

Reason I chose this business:

Lots of choice and low prices.

Reason I chose this product:

There is a lot of choice in my size, and beautiful too.

Quality
Categories are too general, would be nice to be able...
July 16th, 2021
Verified site experience
• Previous review

Categories are too general, would be nice to be able to look for wide blouses, for instance, or short pants, without getting a lot of other items.

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hv22
1 review
0 helpful votes
January 5th, 2021
Verified purchase

I'm very happy with the product and the ordering and delivery process. But I get more and more annoyed about their commercials being forced on me and continuously playing on my laptop with busy moving images. It seems "I won't lose them anymore", which makes me (almost) regret my purchase.

Reason I chose this business:

By chance I came into contact with their website and their products appealed to me.

Reason I chose this product:

The product seemed to be original, was something different from the ordinary things

Value
Shipping
Quality
Thumbnail of user rainerz4
1 review
0 helpful votes
January 25th, 2021
Verified purchase

From my last Order some Parts are`nt sended yet.It`s not bad, if it`s coming then.One month for delivering is much but China is far away. For the Prices of the Items i must look a lot, because it changes every Day up or down. What i don`t understand is that you are writing: from 69 or 84 EURO the Delivery is for free(or not?!)and after ordering i have to pay more than 30 Euro for sending to Germany.

Reason I chose this business:

At home i buy in more than one Supermarket only.In the Internet it is the same. I must look and compare.Are the Quality and Price okay for me, i will buy or ordering there.

Reason I chose this product:

Look above.

Value
Shipping
Quality
Thumbnail of user enidd4
1 review
0 helpful votes
February 13th, 2021
Verified purchase
• Updated review

So far so good. Straightforward website. Quickly found what I was looking for. Had previously bought sunnylife products in the uk and been impressed with quality of items. The ones ordered on the new chic site fell very short of the expected standard.

Reason I chose this business:

Searching for Australian website for product I was interested in and newchic was flagged up.

Reason I chose this product:

Thought I was ordering genuine sunnylife products of quality.

Value
Shipping
Quality
So far so good
January 8th, 2021
Verified site experience
• Previous review

So far so good. Straightforward website. Quickly found what I was looking for.

Thumbnail of user aiaha
1 review
0 helpful votes
March 1st, 2021
Verified purchase
• Updated review

I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"

Reason I chose this business:

Prices are reasonable

Reason I chose this product:

I love watches

Value
Shipping
Quality
I like shopping at my newchic the prices are quite...
January 21st, 2021
Verified site experience
• Previous review

I like shopping at my newchic the prices are quite reasonable that's why i called it "my newchic"

Thumbnail of user olenab8
1 review
0 helpful votes
February 2nd, 2021
Verified purchase
• Updated review

It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items with order total being over $90. The checkout process was smooth though. And the website is cool :) I received the boots in 3 weeks. They are pretty much like on the picture and the size is right; but they are kind of loose on the foot, not really designed for walking much.

Reason I chose this business:

Pretty, authentic items.

Reason I chose this product:

Liked how the boots looked on the website and needed this type of boots.

Value
Shipping
Quality
It's my first order with Newchic
December 9th, 2020
Verified site experience
• Previous review

It's my first order with Newchic. I hoped to get %15 off as a new customer, but, apparently, it's only for purchasing full price items and total order over $90 (?) The checkout process was smooth though. And the website is cool :)

Thumbnail of user beryllc
1 review
0 helpful votes
April 7th, 2021
Verified purchase
• Updated review

A bit confusing when trying to select the exact product I wanted. There seemed to be limited availability for small sizes.

Prompt and helpful.

Reason I chose this business:

Good choice of pretty tops

Reason I chose this product:

I liked the top!

Service
A bit confusing when trying to select the exact product...
April 25th, 2021
Verified site experience
• Previous review

A bit confusing when trying to select the exact product I wanted

* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user connies745
1 review
0 helpful votes
December 12th, 2020
Verified purchase

Product looked super cute online. The actual shirt is cheaply made and I cannot give it as a Christmas present. The material doesn't feel good at all. Very disappointed.

Reason I chose this business:

I thought the shirt would be perfect for my cat loving friend. Too bad I can't give it to her, see above.

Value
Shipping
Quality
Thumbnail of user charlieb404
1 review
0 helpful votes
February 13th, 2021
Verified purchase

I orders some safety shoes for work at a real decent price, but it took a month & a half to get to me! I understand delays due to Covid, but y'all really should let consumers know that orders from CHINA could take a month or longer before taking their money! I picked express shipping because I needed my shoes at a certain time! Thank god my boss at work was understanding & I didn't get penalized for not having my safety shoes on time!

Reason I chose this business:

Google searching safety shoes, & this site came up in the 1st search page

Reason I chose this product:

I needed safety shoes for work & NewChic had the best prices for what I needed!

Value
Shipping
Quality
Thumbnail of user donaldh507
2 reviews
0 helpful votes
December 28th, 2020
Verified purchase
• Updated review

So far so good for the exception of order #******* SKUG******* Gradient Afro "Long Curly Wig" Paid $ 17.59 + Tax = $26.57 Has never arrived its been close to a month when order was placed. Did live chat but got nowhere Someone please look into this

Reason I chose this business:

Because I thought your company would follow up on missing orders

Reason I chose this product:

Because I liked your products

Service
Value
Shipping
Quality
So far so good for the exception of order #92127459...
November 7th, 2020
Verified site experience
• Previous review

So far so good for the exception of order #******* SKUG******* Gradient Afro "Long Curly Wig" Paid $ 17.59 + Tax = $26.57 Has never arrived its been close to a month when order was placed. Did live chat but got nowhere Someone please look into this

Thumbnail of user ronih
3 reviews
0 helpful votes
August 1st, 2022
Verified purchase
• Updated review

Somewhat large, with an inner sole, wearable. Colours are gorgeous.
Packaging arrived soaked and soggy. Shoes inside were fine.

Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Customer,

We apologize for this inconvenience. We will inform our developers to check and optimize it. Thank you very much for your feedback.

For any further information or assistance please feel free to contact us via this email: vipservice@newchic.com, and we will solve your problem positively.

Recommend adjusting the website so it is possible to...
January 23rd, 2021
Verified site experience
• Previous review

Recommend adjusting the website so it is possible to return to same search point on display

Reason I chose this business:

I like the products

Thumbnail of user alexrowleyn
2 reviews
0 helpful votes
February 27th, 2021
Verified purchase
• Updated review

Product was good quality and saved lots of money. It takes a while to be delivered but that's why their products don't cost the earth.

Very happy as always

Reason I chose this product:

I think it might be fashionable?!

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Great
October 19th, 2020
Verified site experience
• Previous review

Great. Easy to order my size

Thumbnail of user marym3290
1 review
0 helpful votes
January 7th, 2021
Verified purchase

One purchase - excellent. The other - delivery slower than I realised. However, both products really delighted y son and daughter, who received them as Christmas presents. Daughter asked what my source was and went onlib=ne and offered more things for herself.

Reason I chose this business:

Designs were original

Reason I chose this product:

Designs were original

Service
Value
Shipping
Quality
Thumbnail of user bernadettea55
1 review
0 helpful votes
January 30th, 2021
Verified purchase

Shipping Fee is quite expensive. There are also COD charges. So single item purchases is not advisable unless price meets free shipping limits. It was difficult to learn from other buyers feedback as majority are in foreign languages other than English. Overall, the products I purchased were good and in accordance to product descriptions. Sizing charts provided on the products was also accurate.

Reason I chose this business:

New Chic offers a wide range of items with unique designs

Reason I chose this product:

The products are unique and pretty

Value
Shipping
Quality
Thumbnail of user rachelf573
1 review
0 helpful votes
September 26th, 2022
Verified purchase

My grip socks arrived sooner than I expected, which was a lovely surprise. However I received an email saying that my package would be delivered to local distribution center and I'd have to pick it up there. This was annoying, since no mention of this was made at the time of purchase. Despite the email to the contrary, the package was delivered to my address as originally expected.

The grip socks themselves are slightly smaller than I'd hoped, but not too uncomfortable.

Thumbnail of user desis14
1 review
0 helpful votes
February 8th, 2021
Verified purchase

I ordered two items on 1 January 2021. My order arrived in South Africa 20 January 2021. The jacket was not exactly the same colour as the photo, but it was still lovely. The bag looked like the photo. Overall, I was happy with my purpose and the length of time it took.

Reason I chose this business:

Nice products and good prices

Reason I chose this product:

I liked the designs and styles

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear Desi S.,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us again by email: vipservice@newchic.com. We will surely help you anytime, have a nice day!

Best regards,
Newchic Team

Thumbnail of user paulk1306
3 reviews
0 helpful votes
March 9th, 2021
Verified purchase

Pretty good. Pricing is bit high for the quality some of the items but they redeemed themselves with prompt delivery.

Reason I chose this product:

Practical purposes as I needed warmer winter attire.

Value
Shipping
Quality
Thumbnail of user jimm1582
1 review
0 helpful votes
January 5th, 2021
Verified purchase

I ordered my shirt on 12/7/2020 and did not receive it until 12/31/2020 - 24 days later. Since it was a Christmas present with an estimated slowest delivery time of 16 days, I obviously was not pleased. It also was very, very small for an XL size and was too small for the person I gave it to - so, overall, a poor purchase by me.

Reason I chose this business:

I liked the product display and I have purchased frrom New Chic before with no problems.

Reason I chose this product:

I liked the Christmas shirt and thought it would make a great gift.

Value
Shipping
Quality
Thumbnail of user franckg7
1 review
0 helpful votes
February 28th, 2021
Verified purchase

Bonjour,
Moyennement satisfait
La commande a mis beaucoup de temps pour arriver, j'ai même cru qu'elle venait à pieds.
Le bonnet que je vous ai commandé est beaucoup trop petit, je l'ai d'ailleurs donné à un enfant de six ans.
Voilà

Value
Shipping
Quality
Thumbnail of user stephenf781
1 review
0 helpful votes
January 10th, 2021
Verified purchase

Products are nice, but not EXACTLY what I expected. Shirt had a lower quality fabric than what appeared in photo, but still quite good

Value
Shipping
Quality
Thumbnail of user robertc3735
1 review
0 helpful votes
January 18th, 2021
Verified purchase

It is very seldom that I purchase items online. The experience with NewChiC in itself (though customer service on the delivery side and its contractor should be improved) was good overall.

Reason I chose this business:

I was satisfied with the products I purchased.

Reason I chose this product:

Low priced / good quality products.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – NewChic Rep

Dear customer,

Thank you for choosing Newchic! Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services. Looking forward to your next purchase.

If you have any questions, please feel free to contact us by email: vipservice@newchic.com, have a nice day!

Best regards,
Newchic Team

Thumbnail of user cheryll634
1 review
0 helpful votes
February 11th, 2021
Verified purchase

When I call customer service the agent told me when to expect my package and it did come on time I'm happy.

Reason I chose this business:

I love the products and the quality is good also the price is good

Reason I chose this product:

They are exceptional I don't see them in stores not common shoes I like that

Service
Value
Shipping
Quality
Thumbnail of user robino103
1 review
0 helpful votes
January 25th, 2021
Verified purchase
• Updated review

The shoes I ordered only came in whole sizes so I ordered the next size up. They're a little too big. I would have exchanged for a smaller size, but shipping was too dear. They did give me a refund on the shipping which was appreciated. I will use gel inserts or another type to fill in the extra room.

Reason I chose this business:

Lots of fun, colorful items.

Reason I chose this product:

I love shoes!

Service
Value
Shipping
Quality
Fun website
December 27th, 2020
Verified site experience
• Previous review

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From the business

Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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