• NewCakes

NewCakes

Overview

NewCakes has a rating of 4.1 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewCakes most frequently mention customer service, perfect condition, and short notice. NewCakes ranks 4th among Dessert sites.

  • Service
    23
  • Value
    20
  • Shipping
    21
  • Returns
    8
  • Quality
    19
84
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What reviewers want you to know

Positive highlights

  • Hannah of New Cakes made a great job of our sons 36th birthday cake.

Critical highlights

No critical highlights yet

How would you rate NewCakes?
Top Positive Review

“Stunning and delicious”

Valda S.
2/10/21

I have ordered cakes from new cakes for the last 3 years and have never been disappointed sometimes they have arrived the day after expected but it does say to allow 2 working days before you need it can't always rely on the courier so never missed a birthday This time I ordered a bespoke Disney stitch cake and it was stunning my daughter loved it the design was so beautiful looked to good to eat. Glad we did as it was delicious Thanks for making a lockdown birthday special for my little girl.

Top Critical Review

“Wrong cake, wrong address”

Karen H.
2/20/20

Awful experience and disappointing cake. Cake on the left was what I requested. Cake on the right was the one received. Delivered at the incorrect address despite 8 attempts to check what time the cake will be delivered and to confirm the correct address. I had to arrange a courier myself to get the cake to the right address nearly 30 miles away. Brendan has not offered me an apology and he also does not think that I require compensation for sending the cake to the wrong address

Reviews (185)

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Reviews that mention popular keywords

birthday cake (33)
Thumbnail of user valdas3
1 review
0 helpful votes
February 10th, 2021
Verified purchase

I have ordered cakes from new cakes for the last 3 years and have never been disappointed sometimes they have arrived the day after expected but it does say to allow 2 working days before you need it can't always rely on the courier so never missed a birthday
This time I ordered a bespoke Disney stitch cake and it was stunning my daughter loved it the design was so beautiful looked to good to eat. Glad we did as it was delicious
Thanks for making a lockdown birthday special for my little girl.

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Thumbnail of user mata22
1 review
0 helpful votes
April 13th, 2021

I've ordered the cake from Jess and the team for my partner's 30th birthday and needless to say, she was over the moon when she saw it. It was exactly as presented on the picture. Delivered on time and in perfect condition. And soooo delicious. Any less than 5 star rating would have just been a sheer spite so guys, don't hesitate. I've been emailing Jess and got response right away, customer service is top notch. Massive thanks Jess and team. Keep on with great job. Will definitely order next time as well.

Tip for consumers:
Go for it

Products used:
Cake

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Thumbnail of user pavitran
1 review
1 helpful vote
July 28th, 2020

We have been using New Cakes to provide the WOW factor for our sons birthdays over past 4 years. Each time the team at New Cakes are given a brief, they knock it straight out of the ball park! This year's offering was probably their best one yet! Our baby boy could not believe his eyes when he saw the amazing creation of himself riding his favourite animal made by Elza and the team! Thanks again New Cakes for always "Bringing It" to our parties!

Thumbnail of user duncanb86
2 reviews
0 helpful votes
December 2nd, 2020

This organisation is fantastic. We've had several cakes from them now and each time they've supplied customised designs that have utterly amazed us. Recently a cake clock for a birthday, in the shape of the After Eights timepiece, and was enjoyed thoroughly by the birthday recipient.
All the staff are friendly and helpful, the delivery on time, the chefs / designers are incredibly talented. Order a cake today, you won't be disappointed.

Thumbnail of user merylr10
1 review
0 helpful votes
October 9th, 2021

We ordered a Tiffany box birthday cake to be delivered to a hotel for a birthday party. I was a bit concerned about how it might be transported as it was coming by DHL, but I need not have worried - it was packed extremely well and arrived perfectly. The cake was amazing - just as it looked in the picture and the recipient was SO chuffed. Thank you again - i will be ordering from you in future.

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Thumbnail of user alexs1558
1 review
0 helpful votes
June 29th, 2021

I ordered a "Walking" cake for my wife's 50th birthday, as an avid walker herself she absolutely loved it! It arrived at the hotel we booked in perfect condition (very well packaged) and tasted delicious!

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Thumbnail of user sherisho
1 review
0 helpful votes
August 13th, 2020

Absolutely brilliant service from beginning to end. My son wanted a superhero cake for his birthday, and I wanted to make sure that I found someone who could make exactly what he wanted. Newcakes did not disappoint. Not only were they the most decently priced, but the final product was an absolute show stopper. You could see that ultimate care had been taken in the designing. On top of that, the cake's taste was the best I have had. I am now booking them again!

Thumbnail of user allyk19
1 review
0 helpful votes
July 26th, 2021

Beyond thrilled and impressed with the quality, attention to detail and precision of bringing my vision to life! It looked like an actual bucket of chicken. The custom hot sauce was a hit! Reasonably priced and top notch communication and customer service. Highly recommend.

Tip for consumers:
Email communication is great! I’m international and had no issues getting a prompt response. Plus they were so kind and had amazing customer service.

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Thumbnail of user jamesd3780
3 reviews
1 helpful vote
October 5th, 2022

That's great. The cakes are always delicious here. Fast delivery, quality cakes and affordable prices. Thank you

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Thumbnail of user royd167
1 review
1 helpful vote
July 2nd, 2021

Excellent service and wonderful cakes which exceeded our expectations and made our triplets birthday, thank you. Each cake was different but clearly looked like part of a set which was exactly what we wanted to achieve. Each was a different flavour, chocolate, vanilla and lemon, and all our guests comment on how good they tasted. We wouldn't hesitate to recommend!

Products used:
Cakes * 3

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Thumbnail of user michelleh2424
1 review
0 helpful votes
May 18th, 2022

Excellent cake, made for my daughter 40th birthday. Everyone loved it and it tasted beautiful. I have had few cakes new cakes and they have never let me down

Thumbnail of user amandap561
1 review
0 helpful votes
August 26th, 2020

I have ordered quite a few cakes from Newcakes and have never been disappointed. This time I went bespoke for my mums 70th birthday - a huge Motorhead fan - and the cake that arrived blew us all away. AND it tasted better that it looked if that is an actual thing! Huge thanks to the team once again for the great service, amazing creativity and for the priceless smile on mums face!

Thumbnail of user janetf350
1 review
0 helpful votes
September 17th, 2020

My son was spending his 40th birthday alone and in lockdown 200 miles away. I saw the "Computer" cake on NewCakes.co.uk and it seemed the perfect choice to give someone "working from home" a tasty surprise. Ordering online was easy and all the extra personal touches I requested were added to the design to make it unique. Despite warnings of possible delivery problems during lockdown, the cake was delivered when requested and put a smile on the young man's face.

Thumbnail of user av137
1 review
0 helpful votes
December 18th, 2020

My sons 5 th birthday cake was his favorite. A roblox cake for his roblox party. All the children's parents asked me where I got it. I was nervous ordering at first but received on time in perfect condition & looked superb. All the children wanted a big boys roblox party when it was their next birthday. A total success. In the process of ordering my 2nd cake. It's a "Fortnite" one this time. Tasty, fresh snd looks stunning! Can't wait to see this one. Thanks guys.

Thumbnail of user maralynp2
1 review
0 helpful votes
September 10th, 2020

Your cakes have the wow factor from start to finish you excelled your self. Fantastic cakes made from a photo amazing tasted so good too. My daughter dosen't want to cut her cake it's so nice. Cannot thank-you enough for making such wonderful cakes. Wishing many more years of success. My third cake from this great company..

Thumbnail of user ahmeda468
1 review
0 helpful votes
August 7th, 2020

Really fanastic service - I needed a quick turnaround for a cake for a surprise celebration, and they were very quick and responsive in their communication with suggestions of cakes and delivery timings.

The cake that arrived looked spectacular, and was delivered safely and professionally - and most importantly, it tasted excellent, tooIt was a very decadent, but wasn't sickly with all the chocolate. I'd definitely use them again.

Thumbnail of user janetp623
1 review
0 helpful votes
January 20th, 2021
Verified purchase

I ordered my first cake back in November 2020 when we were having our fist family birthday celebration during lockdown. The cake exceeded my expectations and the team did a great job, despite my vague description of what I wanted. I didn't hesitate to order again when the 2nd birthday came around in December. I received an equally delicious cake, a different design and flavour and again very well packaged. It's January and we are getting ready to celebrate lockdown birthday number 3. I have already had a great interaction with newcakes regarding my order and I am looking forward to the usual excellent service I have received in the past. Thank you Newcakes. Given these lockdown conditions your service is a ray of sunshine during these gray times. Jan (Bedfordshire)

Tip for consumers:
They respond to email questions quickly, before you place an order so if you don't see what you are looking for on their website or need something really bespoke, just email them.

Products used:
Cakes

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Thumbnail of user joshw232
1 review
0 helpful votes
August 10th, 2020

For my girlfriend's birthday, I wanted something unique in a cake. My idea was to incorporate actor Terry Crews from Brooklyn Nine-Nine (her favourite show & Penguins (her fav animal) onto one cake. New Cakes took my small idea and turned it into a masterpiece! You can see Terry Crews slipping while in pursuit the graffiti causing Penguins, whom have just painting the name "Jess" onto the side of the cake. Thank you New Cakes for this amazing creation, it isn't just a cake, it is a story in cake form! The cake tasted amazing too :)

Thumbnail of user amandav182
1 review
0 helpful votes
April 7th, 2020

I have ordered from New Cakes several times now and they never disappoint. The cake was fantastic and just what I wanted. My son absolutely loved it. It tasted so delicious, we just didn't want it to end!... Highly recommended to anyone. Nothing was too much trouble and it arrived exactly when we ordered it for. Thank you so much for your outstanding work!

Thumbnail of user eszterb1
1 review
0 helpful votes
January 26th, 2021

Last minute idea for my fiancé's birthday.
Phoned them Friday, got the cake delivered on Saturday:
Service is fantastic, Jess was fantastic, the cake is fantastic.
Beautiful design, and the cake tasted so delicious.
If I order cake again it will be from them, no question asked!
Many thanks!

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Thumbnail of user joannet160
1 review
0 helpful votes
December 1st, 2020

The cake was absolutely gorgeous, it went down very well and, although not where our son had planned on having his 21st due to Covid restrictions, my husband and I tried to decorate the garden bar in a Las Vegas style - the cake was amazing! Thoroughly recommend, perfect delivery, such a reliable company.

Thumbnail of user sharang4
1 review
0 helpful votes
September 5th, 2021

I was a bit weary when looking at ordering cakes online, especially as I was so used to doing it in person. I came across New Cakes and they offered a variety of cakes, although, I saw they have a store it was too far to visit. I was looking for something different and I decided to go with the tiffany's cake. The customer service was good, as Jess answered any questions I had before I placed the order.

I placed my order which was quite easy and it was really good to see the different varieties of sponge, where I chose red velvet. The cake arrived packaged really well and compared to other places who did similar, I am so happy I chose New Cakes as the presentation was amazing and the cake itself looked wow.

It was a birthday cake surprise for my partner, who absolutely loved it and everyone else said the cake was tasty. Thank you to New Cakes for making the celebration that much more special with their excellent baking skills! I look forward to placing my next order with yourselves for all other events.

Thumbnail of user francinel58
3 reviews
0 helpful votes
December 22nd, 2021

I found this site quite by accident, but when I saw their work without covering it, I decided to order a cake from them for my brother's birthday! Mom and I are very happy. Everything came quickly and on time. A very tasty cake and, most importantly, a very beautiful design. We ordered the cake in minecraft style!

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Thumbnail of user saraha1214
1 review
0 helpful votes
April 1st, 2021

Jess designed a Dr Martin boot cake for my daughters 18th, it was absolutely incredible and made a difficult lockdown birthday much more exciting. I still cannot believe how real the boot looked!

Tip for consumers:
extremely helpful and fantastic cakes!

Products used:
Cake

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Thumbnail of user claudiaf94
1 review
0 helpful votes
September 11th, 2020

When you live the other side of the world and find out your mother is spending her birthday alone and it's less than 48 hours away... what do you do? I really wanted to surprise her with something special and New Cakes gave me the perfect solution. I ordered Sunday night and it arrived early Tuesday morning (you can specify 3 hour windows for delivery) and they delivered to her workplace. On top of that the range of cakes to choose from was amazing! I chose a cat one and they even provided a 'personal specs' box when you order so you can write any changes. I requested the black cat be made into a brown and white tortoise shell cat (because me mum has one) and amazingly they did exactly that. It made my mother's day, made her birthday a really special one, and was worth every penny. On top of all that the cake was delicious! A big thank you to Jess in head office who I was emailing about the delivery she was super helpful! This company must have some really hard-working people working for them as what they did for me was incredible.

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Thumbnail of user shayn55
Shay N.

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