• New Arrivals Inc

2017 CUSTOMER CHOICE AWARD

New Arrivals Inc

Overview

New Arrivals Inc has a rating of 4 stars from 35 reviews, indicating that most customers are generally satisfied with their purchases. New Arrivals Inc ranks 37th among Baby sites.

What reviewers want you to know

Positive highlights

Critical highlights

No critical highlights yet

How would you rate New Arrivals Inc?
Top Positive Review

“Excellent customer service and product!”

Sarah A.
7/29/20

This company was extremely helpful and responsive when I needed some custom sized fitted sheets for a mattress in a cradle built by my grandpa over 40 years ago. They were fast and got my order to me within 1-2 weeks. Super impressed! I actually googled to figure out where I could leave a review!

Top Critical Review

“False Advertisement”

Justin S.
6/5/19

My wife and I recently placed an order for a 4 piece-bedding suit online for our first child. We were thrilled and excited to start our new nursery with this company's product. We received order confirmation with price and product for what we agreed to purchase. The email stated we are processing your order and it should be shipped in 2-3 days. We had the picture perfect scheme in mind. The next day, New arrivals sent my wife an email that said "something went wrong when you placed your order, and our website only charged you for the crib rail cover, not a 4 piece set." After a string of 2-3 emails, I placed a phone call. I was told that the manager would have to call me back later that day. Despite waiting several hours, I had to call back to follow-up and was told that I would have to wait yet another call back. I finally received a call back but not from the manager, but the same lady I spoke with earlier. She tells me that The Company can't agree to the price they originally sold the pieces for and the best they could offer was 30% off, which was already offered online in the first place. I asked to speak to a manager and the reply was "no". "New arrivals has prided itself onoffering our customers exceptional, top notch customer service." Yeah, I'd have to question that. I wouldn't recommend this company at all. It is very unprofessional of them as a business to ignore the fact that their website with their "glitch" allowed us to order bedding for our new arrival with hopes of completing our nursery at an agreed upon price and then following receiving confirmation decide they can't honor the price that was advertised.

Reviews (35)

Rating

Timeframe

Other

Reviews that mention popular keywords

baby beddings (3)
No reviews meet your search criteria.
23 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Contact: sales@newarrivalsinc.com

Company Representative

Thumbnail of user toris4
Tori S.

How do I know I can trust these reviews about New Arrivals Inc?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about New Arrivals Inc?