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New-Mexico-Catalog has a rating of 2 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. New-Mexico-Catalog ranks 325th among Food & Drink Other sites.
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I ordered Chile Rellenos and Carne Adovada. Box arrived quickly and was packaged well with freezer packs. The food was of good quality and very enjoyable. As a transplanted New Mexican it was fun to try but the delivered cost would deter regular ordering. Based on the above facts I'd say use them for special occasions when you have a few days to plan ahead..
New Mexico Catalogue does not use tracking on their orders therefore when you purchase and if you pay for 2-day priority you never know when your Chile arrives at your doorstep! I was charged for my Chile 2 months in advance and I could not get a hold of New Mexico Chile to find out when to expect my Chile! I found it at my door step a day after it arrived and Chile was rancid and smelled bad! Never heard from anyone nor received no such email letting me know my $100 plus order had been sent! Waiting 2 months and no warning is not worth the hassle. Waiting and receiving rancid Chile is unacceptable! I advise you to use a professional company who has tracking especially investing that much money on Chile! What a huge disappointment! Go elsewhere…
I have ordered two different tamales and Colorado Sauce and the Green Salsa. It had gone past delivery date and I called. They got back with me promptly and said it is in "limbo" somewhere in the country. I was told they would reship at their cost. I couldn't believe they did next day air. That is how it is supposed to work. I will be placing another order before the cutoff date for the year. I will continue to come back. Not too many products, just enough. Picked out of the blue and I hit a gold mine. You will not be disappointed. A super satisfied customer.
I ordered frozen chiles. The order was delayed by the shipper and arrived thawed. I notified New-Mexico-Catalog and they quickly sent a replacement order. The replacements arrived in perfect frozen condition. The chiles are perfectly roasted and delicious!
Ordered 5 pounds hot, 20 pounds medium fresh chiles. They all arrived in great shape and within time frame stated on web site. Would have been nice had they noted on the tracking info they sent me that it was a partial shipment and that remainder would go out next day, but that's my only complaint.
I placed my order in late August and had not received after about two weeks. A quick email asking when I could expect my order received a prompt reply of "the week of Sept 17". Arrived as promised, still frozen (very well packaged), and super tasty. I just ordered two more 3lb packs of the frozen chili.
Tip for consumers:
Have reasonable expectations as to order fulfillment, be patient and be nice.
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Thank you for your positive review. We have been working very hard to be the best that we can be and appreciate you recognizing our efforts. We also have an A with BBB and appreciate their recognition as well.
Sincerely
Linda