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Netrition has a rating of 2.54 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Netrition most frequently mention customer service problems. Netrition ranks 54th among Diet sites.
This company does not typically respond to reviews
Netrition.com is a fantastic website that is dedicated to delivering healthy products to health-conscious people. They offer excellent deals, fast delivery, and a huge range of low-carb products. All shipment is well-packaged, and the goods are always as mentioned. It's so easy to find healthier food on this site, so thank you for this business.
I ordered refrigerated items and they arrived warm. I was told by customer service that it was my responsibility to refrain from ordering when it is warm in my region. They ask for customer feedback so that they can be better but are not willing to stand by their product or their shipping or their customer service response time. Will NOT order from them again.
Netrition.com is a fantastic website that is dedicated to delivering healthy products to health-conscious people. They offer excellent deals, fast delivery, and a huge range of low-carb products. All shipment is well-packaged, and the goods are always as mentioned. It's so easy to find healthier food on this site, so thank you for this business.
UPDATE
Customer Service contacted me and were Awesome. They are resending Hoping this was a one time issue. As stated in original review. Prior orders all went fine.
So changing from two stars to 4-5
Original: Two boxes arrived. One ok the second a mess! The box w issues had 2 boxes inside. First box had pasta. One carba-nada bag open w crushed loose noodles in box. In same box one of two Nutriwell Spaghetti boxes punctured w loose spaghetti coming out! Oh and a living spider came out too!
Next box in package had 3 different bread products. No cold pack all active day 82 degrees w moisture( condensation) two on outside one inside.
The were squished inside the overcrowded box.
The Live Carb Smart one Net Carb bread. White was loose at bag opening w twisty tie loose w condensation ( inside) bag w 1/3 squished to half its size.
The next was Low Carb Gluten Free Bread Cinnamon w rasin. 82degrees wet outside snd 1/2 loaf squished
The last was low carb hamburger buns white so squished I counted only 4 rolls. Then I noticed one flattened roll so squished I did not see it at first. All were stuffed in a box w no cold pacs. I had ordered similar items of keto breads or rolls from here all came properly packaged in crush proof boxes w cold packs.
Oddly the other box was a styrofoam box cooler two cold packs. But my candy inc Gummy bears and jelly beans were in that. My expensive low card breads nothing? Beware
Do so called At 3:47 pm EST. Waited TILL 4:10 then I hung up redialed to hear they close at 4 pm. Nice to tell me and nice to leave me on hold
Then I had to write it all down on webpage which afterwards closed w no confirmation. Then this review In all I wasted over 1 1/2 hour and still have no idea what's up. Might have to redo all over again. More expensive and longer time spent than going to Whole Foods and a low carb store in person.
But hey at least the living spider was free
Video not supported from my iPhone even using this apps video feature. So I am enclosing photos. Note wet box from water. One load is damp the other has some blackish mold?
Tip for consumers:
Beware of bread orders ask for cold packs in instructions
Products used:
Waiting they are resending
I like the service of the company. I recommend to everyone who is interesting in such field. You will satisfied.
you had what I wanted at a slightly elevated price, but still reasonable. Free shipping would have made it perfect.
Gain trust and grow your business with customer reviews.
We stock a wide variety of supplements ranging from bodybuilding/sports nutrition to low carb foods, to general vitamins and herbs, to gluten free foods.
Netrition.com is the Internet's Premier Nutrition Superstore. The company was started in 1996 by two brothers who were into health and fitness and wanted to change the way you could access nutritional supplements. In 1996, you had two options: go to GNC and pay full retail or go online and make a purchase from an unsecured site, where you were presented only with a listing of the brand and product name, and then pray you got what you thought you ordered. Sadly, most went to GNC and paid full retail. That's where Netrition came in. We brought consumers not just a listing of the brand and product name, but also a full product description with nutrition facts and an image. This enabled the consumer to know exactly what they were going to get when placing an order at our web site. And we did it for a fraction of the cost one would pay at stores like GNC. That combined with lightning fast delivery and superior customer service has made us the force in the nutritional supplement industry we are today.
In the beginning, Netrition provided largely bodybuilding supplements and vitamins. However, shortly thereafter we started offering a variety of low carb products. This was long before low carb dieting/eating went mainstream. And now that the low carb craze has died down, we are one of the last ones standing that are still providing a wide variety of quality low carb products for the serious low carb consumer.
While we have grown leaps and bounds from our start in the basement of a house, we have always maintained that small business mentality where management is an integral part of the daily operation and customer satisfaction is our number one priority.
Thank you for making Netrition.com a part of your healthy lifestyle!