• Netflix

2017 CUSTOMER CHOICE AWARD

Netflix

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Overview

Netflix has a rating of 3.44 stars from 1,846 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Netflix most frequently mention streaming service, watch movies, and original series. Netflix ranks 1st among Streaming Movies sites.

  • Service
    268
  • Value
    267
  • Shipping
    110
  • Returns
    113
  • Quality
    252
Positive reviews (last 12 months): 7.9%
Positive
16
Neutral
11
Negative
175
48
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • Terrible selection, non existent customer service & it's WAY TOO EXPENSIVE & NOW THEY WANT MORE!
How would you rate Netflix?
Top Positive Review

“Netflix is my go-to streaming service for its vast library of movies”

Nat G.
3/29/24

Netflix is my go-to streaming service for its vast library of movies, TV shows, and original content. The user-friendly interface makes it easy to discover new favorites, and the personalized recommendations help me find content tailored to my interests. I appreciate the ability to create multiple user profiles for personalized viewing experiences. The monthly subscription fee is well worth the endless hours of entertainment

Top Critical Review

“Customer service didn't help me”

Daikeh S.
1/8/24

Customer service Did not help me at all, for the past couple of months money has been taken out of my account. I have disabilities and I didn't know that this amount of money has been taken out of my account. I've explained to the customer service agent they ignored everything that I had to say. There are people using my account as we speak right now I would like someone to please contact me because they're not allowing me to speak to somebody above them this is a well-known company. I am very disappointed with how I'm being treated.

Reviews (1,846)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (81) stranger things (18)
Thumbnail of user daikehs
1 review
0 helpful votes
January 8th, 2024

Customer service Did not help me at all, for the past couple of months money has been taken out of my account. I have disabilities and I didn't know that this amount of money has been taken out of my account. I've explained to the customer service agent they ignored everything that I had to say. There are people using my account as we speak right now I would like someone to please contact me because they're not allowing me to speak to somebody above them this is a well-known company. I am very disappointed with how I'm being treated.

Thumbnail of user amgadm
2 reviews
0 helpful votes
January 15th, 2024

They are playing games of offering lower license fee with out shown the restrooms and when I requested to go back to standard plan they increased almost 40% and no way to go back to my plan with original payment plan….new plan is restricted and blocking many of movies and shows plus we can not stream anymore on TV ….crazy

Tip for consumers:
Netflix is very expenive and trying to not honor old accounts

Products used:
Disney, paramount, Amazon videos

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Thumbnail of user thomasc2080
2 reviews
0 helpful votes
February 21st, 2024

Netflix sucks! I dumped my account after price increases and declines in service. Now, I am visiting family and they have a paid account, but it is impossible to use. Netflix insists the guest cottage TV is not part of the account, and won't accept the legitimate login or password. This is the same address and property as the paid account. Netflix's selection is awful and it is overpriced. RUN AWAY! I WILL NEVER AGAIN PAY FOR NETFLIX!

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Thumbnail of user tracew5
8 reviews
7 helpful votes
November 30th, 2023

Had Netflix a long time, when my daughter moved out she also was able to watch plus we can watch on 3 TVs. After the huge changes were made, they increased the prices, had major restrictions how many TVs you can watch on in one house. And no longer allow a family member who moved out to watch. They really suck! At least have reasonable prices if you only allow it to be watched on one tv in the same house. No other streaming apps are like this.

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Value
Thumbnail of user otissurratt1973
1 review
0 helpful votes
February 21st, 2024

I absolutely hate Netflix with a passion. You can't turn it on with out ever episode or movie they have being full of dies or queers. Liberal agenda is all they push. I will not be renewing my subscription.

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Thumbnail of user tammyh1187
1 review
0 helpful votes
February 10th, 2024

So Netflix has some of their shows locked if your plan is with ads. They claim it's due to copyright issues. That's about the biggest bunch of bull ever. I'm not upgrading from ads to no ads just to watch a show. This type of nonsence is why I'm seriously thinking of canceling my membership all together.

Thumbnail of user nanneb6
1 review
1 helpful vote
December 16th, 2023

Truly atrocious. I have been a member for 10 years, am on the premium plan, and they tell me I'm unable to add extra members and I constantly have to do the household verification nonsense. Horrible customer service. Terrible company ethics. ZERO customer responsibility and understanding. I am eager for the day that this company goes bankrupt and your shareholders die an agonizing death alone. You have NO sense of customer loyalty. I will be telling every single person I meet on this planet to get off this appalling service.

Tip for consumers:
This company and service is the pinnacle of capitalistic greed.

Products used:
NONE because I literally can't anymore with the household verification nonsense.

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Thumbnail of user mikes42
2 reviews
3 helpful votes
February 21st, 2024

Keep hiring these nasty foreigners to run your call center! Watch your business slowly disappear! Indian was nasty as can be then hung up on me!

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Thumbnail of user beb15
1 review
0 helpful votes
January 20th, 2024

Wrote a descriptive review. Tried clicking submit and 4 different adds popped up.

Initially I was saying that didn't really like that the payment is more per screen, can't use the login on other screens (that are already paid for) and the service works 40% of the time…

Shipping
Returns
Thumbnail of user cathyd236
3 reviews
0 helpful votes
February 8th, 2024

I've tried calling without response….said I'd wait 12 minutes and I waited over 30.

Said I'd get faster service with the 6 digit code so I called back and used that. Nope, same wait and never spoke to anyone.

I tried adding a member outside of my household and I've been paying all these months but the member keeps receiving crazy messages and gets locked out.

I tried adding them again using email and it says member is already added. My notification says I've never added the member. I'm paying 24.95 a month for a basis service. Every time I log in I get locked out or some crazy notification pops up. I just want to watch a movie!

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Quality
Thumbnail of user peterl1614
3 reviews
2 helpful votes
December 21st, 2023

This alledged movie has a fair start, no real message and disjointed little vinettes with no real ending or message I can see. Julia Roberts has lowered herself to B movies. The acting is meaningless and I wasted my time when I thought I was being entertained. Clearly Netflix wasted any money they paid for that one

Thumbnail of user valerib14
1 review
0 helpful votes
March 4th, 2024

Two days ago, while I was watching Netflix, I received a message asking if I wanted to switch my plan from basic to one with ads for $4.99. I decided to give it a try but then I returned to Bulgaria and found out that this plan is not available here. So, I decided to revert to my old plan, and to my surprise, oh wonder, that plan was no longer available, and if I wanted to continue watching, I now had to pay £11 instead of the £8 I used to pay! I contacted them through their chat, and their assistant told me that it was no longer possible to continue with the basic plan and if I hadn't changed my plan, there would have been no change! This feels a bit like a scam to me, making you switch to their new plan and then, if you don't like it due to their ads or in my case, if you travel to a country where it's not available, you end up having to pay them more. What's sad is that I was enjoying their programming, but after this misleading tactic from their side, and I would say a cunning way to make their customers pay more.

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Thumbnail of user josephh2373
1 review
0 helpful votes
December 16th, 2023

Horrible service. They double billed me for almost a year and actually acknowledged it. They said they could only credit back 1 month and I would have to get my bank to credit the rest. Turns out my bank only credits for the last 60 days. So I lost most of the over payments for the 2nd, unneeded account for the last year. Netflix has the worst customer service.

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Thumbnail of user jeffreyh1444
1 review
18 helpful votes
June 20th, 2023

My mother works hard and pays for our family's Netflix subscription. Now that I've moved away for college I'm apparently not apart of the family according to Netflix because I don't live in the house with her?! Even though she pays for the premium subscription already and it allows for 6 devises but apparently we have to pay and extra 8$ a month just to "add me" to the plan?! Seriously?! I am part of the plan you're just trying to find ways to rip off people and con some more money into your bank account already full of billions of dollars.

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Thumbnail of user nicoleincorunna
1 review
1 helpful vote
December 15th, 2023

I have payed for Netflix since it just about started. The only people I shared with was my daughter's. What you charge now and have cut the sharing to close family. I and all my kids have canceled any part of Netflix. You may have gained some people but you lost alot of loyal customers. I honestly hope you keep losing customers now that you just have people that got pushed into getting it because of sharing. Most will probably cancel when they are done with their shows. And now almost everything you see on Netflix you can see somewhere else. To bad after all these years I refuse to support Netflix as well as my entire family.

Service
Thumbnail of user bg314
1 review
0 helpful votes
March 7th, 2024

Is not worth the money he don't have translate for all movies and some movies not there if u go other country maybe u find is like Netflix is belong to other company on every country diferit owner :)) that's is piss of $#*!!

Thumbnail of user sarahs4178
1 review
0 helpful votes
December 16th, 2023

Absolutely rediculous - was on basic plan (£6.99) and in November Netflix advertised a £1 increase to that plan, or you could choose a cheaper one - without disclosing that the cheaper plan does NOT WORK on many devices. The basic plan no longer exists, and they are telling me my only option is to choose a more expensive plan (£10.99) - they WON'T refund the difference, despite the fact that they missold their product!

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Thumbnail of user susans5555
1 review
1 helpful vote
February 13th, 2023

I am so tired of watching shows with promises of a second season and then find out they are cancelled. ( the society)The same goes for the movies.(Bright 2) they do what they want. Not what the people want. So many serious and keep getting cut like the show Insatiable. It is really disappointing.

Products used:
Netflix

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Value
Quality
Thumbnail of user thogenwarth
1 review
0 helpful votes
January 4th, 2024

With this new policy Imma just cancel my whole subscription. It is horrendous. I won't pay double amount for the same experience. Shame on all of you, greedy $#*!s.

Tip for consumers:
Don't pay more, for the same $#*!, just cancel it, because it's ridiculous.

Products used:
I cancelled Netflix and now I'm using Disney+ and HBO. So much better!

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Thumbnail of user lblockerwr
1 review
2 helpful votes
October 4th, 2023

They can even host all shows and movies. I'm watching one piece rn and they only have a few seasons on netflix. They just sent a notification saying a new season 5 or 6 is out. There are 20,000 other websites that actually have all 15 seasons ready to watch. I'm so tired of this company I cancelled my 8 year membership. I'll watch elsewhere. Good bye!

Thumbnail of user blacksmithb
1 review
1 helpful vote
August 10th, 2023

Quite self-explanatory. All the good movies are getting removed, and all the bad ones are getting added. I'm gonna switch to HBO Max if u don't improve.

Value
Quality
Thumbnail of user dawnmarieg7
1 review
0 helpful votes
June 21st, 2023

Who are you to tell us how we can use a service that we are paying for. Stop being a $#*!ing $#*! Netflix.

Tip for consumers:
NETFLIX SUCKS $#*!.

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Thumbnail of user myc50
1 review
0 helpful votes
December 12th, 2023

On the positive side the following are excellent:
1. Great documentaries
2. Great International Content
3. The app works great on android
4. The series selection is great.
4. Some stand up comedies are great.

On the negative side:
1. Twice our payment was hacked?
2. Some of the animes shows sexual acts that are not suitable for young viewers.
3. The movies are old and newer ones are rare.
4. On our TV it was basically impossible to watch Netflix

Thank you for reading, hope it assist

Thumbnail of user emanueelw
1 review
0 helpful votes
January 13th, 2024

Kevin hart is not a protagonist in any way shape or form. Robin was a noble man!😂😂. Indulge in the obvious you're better as a additive😳😳😳😭😭

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Value
Thumbnail of user glendar189
1 review
0 helpful votes
July 5th, 2023

Continually going downhill with limited selections, lag with updating series, and constant log in troubleshooting when traveling

Products used:
Streaming

Service
Value
Quality

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