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NetflixReviews 1,824

2.4
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Virginia
2 reviews
3 helpful votes
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Good quality pictures
November 4, 2016

Even they don't have the best or the latest shows, I like the ease of being able to watch the same show continuously on TV, laptop, tablet and cell phone with no ads. But I stop the service when they increase the fees.

Date of experience: November 3, 2016
Honduras
4 reviews
0 helpful votes
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Best Movie App
November 3, 2016

Netflix is actually the best movie app, they have the best top picks of movies choices and t. V series i enjoy using Netflix allot, when am on a trip on the back seat i put on some Netflix and watch a great movie, or my favorite t. V show,, they have plenty of categories to choose from Thrilers, comedy, or Action what ever you decied, with only paying 8 dollars Monthly nothing cant go wrong, neither you would get offered a better deal anywhere else, dont even think about HuluPlus they cant relate

Date of experience: November 2, 2016
GB
2 reviews
2 helpful votes
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Why the missing sequels?
November 3, 2016

Ok site. Not enough good 4k movies/content and has missing sequels for movies. For example they will have part 1 and part 4 of a movie, or just part 3 of a franchise, this is so pointless. Also the movie selection on the UK site is pretty dry compared to other countries.

The site is cool overall but those things i mentioned are a little annoying.

Date of experience: November 2, 2016
New Zealand
5 reviews
1 helpful vote
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Like I said, you have to pay for it! I would just recommend youtube

Date of experience: October 29, 2016
New Jersey
5 reviews
49 helpful votes
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A+ Always
October 28, 2016

WHat's not to love about Netflix? It is affordable, lots of choices, and customer service goes above and beyond to exceed expectations. I just wish their selection would update more often!

Date of experience: October 25, 2016
Philippines
4 reviews
2 helpful votes
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Who needs cable subscription when you have Netflix?

Date of experience: October 21, 2016
California
6 reviews
1 helpful vote
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They have a huge inventory. Unfortunately most of it is not something I want to watch. At this point, House of Cards is keeping me as a subscriber but with the increase in monthly price I'm wavering. I think it has reached that point where it just isn't worth it to me.

Date of experience: October 20, 2016
Washington
4 reviews
16 helpful votes
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Amazeballs
October 21, 2016

I get to watch and finish all of my shows and moives trust me i love this it is better than hulu or anything its easy to type and it doesnt have poor connection

Date of experience: October 20, 2016
Tennessee
5 reviews
0 helpful votes
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Convenient
October 20, 2016

Although I think Netflix is convenient, the movie selection is not that great and it takes a long time for the TV program series to be added. I wish the search feature was better.

Date of experience: October 20, 2016
Missouri
5 reviews
0 helpful votes
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Best Movie Outlet
October 21, 2016

Netflix is just a the best place to go to binge out on movies all day!

Date of experience: October 19, 2016
Honduras
7 reviews
3 helpful votes
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Really love the Netflix app they have so many great Picks of movies and t. V my favorite t. V series. I really enjoy using Netflix after a long day off work i can just come and lay down on my bed turn on the. T. v and watch Breaking bad, Orange is the new black or sons of anarchy on netflix they have all season. Even the latest movies that have been released classic movies and new releases movies. This is my favorite dates on saturday night with my boyfriend or sometimes my close friends we kick it at home order some wings and some pizza and have a girls chill day.

Date of experience: October 17, 2016
Texas
23 reviews
26 helpful votes
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Still good
October 17, 2016

At my home we have clear pictuer, they offer movies for all preferences. The best for me are the new episodes of my favorite shows. I just seat and watch whole last season again and the episodes I had missed.

Date of experience: October 16, 2016
Alabama
4 reviews
0 helpful votes
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I think that Netflix has really gone down hill in the three years I have subscribed. I know that it's "cheap" but they should still offer something for our money. The shows they are adding now are truly inferior, boring and impossible to finish. A great new show or series is rare. Even the 2nd season of "Bloodlines" was a real snoozer - even my kids hated it.

I could make a list of 100 classic movies they could add but apparently there is no interest on their part in quality entertainment - only dollars. I'm probably close to the end of my subscription days and will go back to reading.

Date of experience: October 15, 2016
Florida
3 reviews
2 helpful votes
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Enjoy using this service
October 15, 2016

Netflix is a great value for what they offer. We especially love being able to watch a tv series
When we want to!

Date of experience: October 13, 2016
Canada
5 reviews
7 helpful votes
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Valuable Service
October 13, 2016

For the money it is definitely worth it but at the same time - there are a lot of things missing - hopefully it will get better with time.

Date of experience: October 11, 2016
Kazakhstan
2 reviews
1 helpful vote
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ADDICTIVE!
October 11, 2016

I love netflix. In Australia, I use to subscribe to the cable television network Foxtel, when I canceled my membership they asked me what the reason. I told them I habe netflix now, and I can watch whatever show I want, anytime I want, and it didn't have annoying ads. The phone operstor tried to change my mind, but a stern "No thank you" got her off my back.

Date of experience: October 10, 2016
Kentucky
1 review
0 helpful votes
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Worst
October 8, 2016

I am beyond mad at this point! People DO NOT waste your time or money on them they will lie and cheat you out of your money!

Date of experience: October 8, 2016
Arizona
5 reviews
0 helpful votes
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Aside from sports, we watch only Netflix. We get the few television programs we enjoy watching, without any commercials. And loads of special documentaries in various genres. Love it!

Date of experience: October 8, 2016
California
20 reviews
26 helpful votes
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Long time member
October 4, 2016

Using this site is simple; logging on and making changes to account is no brainer. You can even set up parent controls online so when your kids watch they have to type in PIN to unlock.
Changing payment info; starting stopping service convenient without having to re-sign back up again. You can extend easily. Very easy site to use; user friendly.

Date of experience: October 3, 2016
Virginia
1 review
0 helpful votes
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I have been a member with NETFLIX since 2000, off and on, when they were delivering DVDs. I use to absolutely love them because of their price and large selection. Now I'm not so sure. I might not stay with them much longer. My daughter has always been attached to my account and now they charge extra. Plus they said they would have more Disney movies. They went up on the price and they have the same movies on forever. I could not have Netflix for like 4 months, rejoin and then boom the SAME movies. And I still see the same rinky dink Disney movies that they had before! I have AMazon as well and they are about the same. Netflix is a little better as far as decent movies. But the good thing about Amazon was I made one payment of 50 bucks and I'm good all year. I wish Netflix offered that as well but I'm afraid it would be to expensive.

Date of experience: September 30, 2016

About the Business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
+46