NeoSmart

I have tried all different ways to repair my laptop using their rogue software EasyRe Windows 10 Professional. The screen always remained black with the mouse arrow in the middle. So I really can't do anything with it. I just destroyed the software everywhere because it's junk.

I requested a money back guarantee within their time frame but they don't even respond to your email. I have already gone to the Federal Computer Crime Police and they are going to tackle this and place their website on the blacklist and look it up via the IP address because I have reported everything. Let them catch those criminals quickly.

This software even damaged my windows 10 pro installation and now it can't do anything at all. What kind of software is that?

I will see the amount of $59.99 in my account as soon as possible. If this does not happen, I will take further legal action and already have a lawyer who is handling the case.

Product: Windows 10 Recovery Disc

1. No possibility to test/trial software before purchase.
2. Only possible to test/trial software by purchasing.
3. Software application would not run despite pre-installation setup complying with instructions.
4. Support of no use; consisted of "Good Luck"
5. Requested refund within 2 hours of purchase and was ignored.
6. Further communications ignored.
7. Using alternative software ran seamlessly & fixed issue.

DO NOT buy Neosmart products. The company is a fraud and will not refund your money. What they offer, if you act from another computer, you can restore your system. This problem has damn near 20 steps that you have tp take to even get it to work. The customer service is $#*! and refers you to their webpage with all of the steps that DO NOT work. Again, DO NOT buy NEoSmart Easy Recovery. The company and product is $#*!!

I wasted so much time with this ridiculous program. It took me ages to get the thing to run from a USB flash drive, only to find when it finally ran that I immediately got a message that there were NO Windows programs on my PC. Bull pucky, I just wish I had read the reviews before I bought and ran the program.

I ordered and paid for a Paradox alarm system, R*******, 01 eight months ago and after numerous excuses haven't received anything. I handed them over to the police and my lawyer.

The product doesn't work or at least it didn't for me. They responded once when I had a problem with it and suggested a solution which didn't work. After that, I never heard back from them. It's a waste of money.

This is by far one of the worst companies to exist. I tried contacting them and all I hear is silence. Honestly, if they can't reply to an email and answer a simple question, all should beware and and stay far away. You'll never get a refund and they'll go GHOST on you.

I have purchased the Pro version of EasyRE for Windows 7 twice. Should I say I thought I purchased them. It seems that I only "rented" them because what their website sales copy doesn't mention is it stops working after a time, so you have to re-buy it again. Now I would be fine if you got a warning message saying "This software may no longer be up-to-date, so use at your own risk" but it instead refuses to do anything. So you are held to ransom. Okay if you are in a last ditch situation with a PC (and it hasn't expired) I will admit it is pretty good and it can save you from the brink of disaster, but its nearly $40 each time. I purchased the pro version first in 2017 and again in 2019 as there has been lots of Windows changes from 2017 to 2019 I thought fair enough, but there have not been significant changes from 2019 to 2020 Windows 7 is no longer supported. So it has nothing to do with changes in the OS the software has got a built in expiry. I bought the second copy in March 2019 it stopped working for me in August 2019. Neosmart should be up front and admit that you can only use their software it for a limited time. I've been having problems on an old computer, so I contacted them a few days ago asking for a download link as mine had stopped working. They said "Unfortunately we are unable to provide new download links as it has been a considerable amount of time since the original purchase. Although Windows 7 might not have had significant changes, the newer versions of EasyRE have been released and unfortunately your original purchase does not cover upgrades to EasyRE past the one year mark. If a new version of EasyRE is released within a short period of time from your original purchase, we can sometimes make an exception to this rule, but given the amount of time that has elapsed that will not be possible." They offered me 10% off the "Home" version which isn't what I want, so I sent the following, now they have stopped replying "Thanks for your prompt reply.
So you won't provide a new downlink for "EasyRE Professional Windows 7", in that case can you please provide me with an unlock code, so that the version I have will still operate?
It's holding a purchaser to ransom that the version stops doing anything because time has elapsed.
You are deliberately building in an expiry in to the tool.
That's like me buying Microsoft office and then Word stops working because a new version of office has come out. I purchased EasyRE Pro for Windows 7 in 2017, then I have to buy it again in 2019 (again for Windows 7).
So really we (your customers) are not really buying your software, you are just renting it out for a limited period. It doesn't say that on your website sales copy.
If you buy a "Professional" version (as I did) I find this very misleading.
I'm afraid 10% off the "home" edition is not really going to cut it. How long does the software work for, is it 3 months, 6 months?
It's a shame this is your business model, because it is a good tool.

I can see why there are a lot of negative reviews are on SiteJabber.com

Thank you

Dave

The software does not work as it should. Some functions tell me I need to buy a licence to use. I paid for the software. One would think a license would be included. Other functions just don't run. Two attempts to contact support. No response.

I purchased this to recover an laptop that I could leave with family in a nursing home. Has not worked after following all of the "canned" email solutions. After sending muliple messsges with exact diagnostic error messages, I can't even get a response.
My recommendation is to save your money and frustation. DON"T BUY THIS PRODUCT

Does nothing as advertised. Big waste of time and money. The so called support takes a week to reply, Then it's only to tell you to try something you've already did.

Their site gives you email to contact but you never receive a reply. Their Win Server 2016 product failed to load and unable to get refund as they do not reply

Neosmart is a completely fraudulent company. The will promise you in their numerous support files and their advertising that their software can fix your issues. I my case their software did nothing so I contacted technical support and they refused to help me saying they have no record of my purchase. I provided them all of the details including my credit card statement but they still refused. If you notice there is no office or address on their website. There is only a helpline phone number which informs you to contact them at the same web address as the technical support. You can not talk with anyone. I suspect the sales support and the tech support are the same employees. This is a scam. They know that your credit card company will void the payment. And being the amount is small no one will come after them.

As per the reviews already on this site - STAY AWAY & DO NOT PURCHASE. NEOSMART is FRAUDULENT & customer service is UNRESPONSIVE. Unless you are running an old version of Windows, their products are USELESS. WinRE does not work, check over their website and see how many years ago complaints about this product that it DOES NOT WORK. Following the support steps is unsless, the product does not function regardless, it is buildout the wrong components for Windows RE. When you discover their dodgy product doesn't work - and contact their customer support - they DO NOT RESPOND. EVER!

****YOU HAVE BEEN WARNED*****

This company is a scam, they will take your money and not answer to your calls and email.
I have ended my contract already 6 month ago and they just won't pay back what they owe me.

I wasted 6 hours and $40. But I cannot even read the iso image. Neither a USB image nor a burned CD image would work.

DON'T BUY NEOSMART!

I bought the EasyBCD product. It didn't recognise my graphic card, booted to a command prompt. UK keyboard too was not recognised so typed commands were garbled. No response from support when I asked for a fix or refund. No response either when I escalated through PayPal.

Corruted win 7 boot manager, had to format disk and reinstall windows to use system after installing this $#*!

Bought EZ recovery - wouldn't load much less fix anything. No support response. No refund response..

I don't understand why this company is still selling software. I bought Easyre for win7, but it never worked, no response to my support request. No response to my refund request.
I gave up, hopefully no more people buy their software.

Didn't do a thing
Website says guaranteed. Try to find the guarantee anywhere on their website. They wouldn't return my money.

Have a windows 11 laptop that went on the blink, so I purchased the:
Invoice ID
DD09F72Axxxxxxxx
Purchase details
Windows 11 Recovery Disc - Professional Edition
$39.99
Total
$39.99
WHAT A WASTE OF MONEY!

I had been using EasyBCD to dual boot my computer with two hard drives. Suddenly my computer would not boot up. I purchased the Easy Recovery Essentials from Neosmart to repair my computer. Their online ad stated it would repair my computer "Guaranteed". They sent me a download to burn an Easy RE disc. I burned the disc according to their instructions but it would not boot my computer. I emailed them and they sent me the same instructions to burn the Easy RE disc. I have emailed them over 10 times and burned over 5 discs but my computer will not boot. Neosmart only responded a couple times then quit responding to my emails. I requested a refund since it did not work and they had stated it was guaranteed. It's been over two weeks and they will not respond and no refund has been issued. I had to erase my hard drive and reinstall windows in order to get my computer to boot. No thanks to Neosmart. I believe they are a FRAUD and should not be trusted! Don't waste your time and money.