NeoPackage Reviews - 13 Reviews of Neopackage.com

How would you rate NeoPackage?

Top Positive Review

“Can recommend”

Roman U.

4/16/18

Can recommend. Their staff is helpful. Usually their slowest shipping method takes just 15 days to reach me in France. Good...

Top Critical Review

“Worst package forwarder”

Satyam N.

4/8/18

I ordered something for my dad, package was received by Neopackage, but after that no reply, their site didn't update and show my package, I contacted them through at least 10 mails, dozens of FB messenger, but useless. They are nothing but thieves. Don't ever trust this shadow company, check their status in scamadviser.com, I should've read this first, I wouldn't like anybody to be in my place, so beware people...

Reviews (13)

Tracey d.

1 review

0 helpful votes

“I think they have closed their business”

May 24th, 2018

I ordered a lot of goods last year2017 and they were great, but maybe they have closed as i ordered something 04 March this year 2018 they took they money for assisted shopping $143.00 and the site hasnt updated i have sent a few emails and they said they were busy with the order and there were new staff, i waited 2 weeks, after that they havent replied to any emails and to date 24 may 2018 the system still hasnt updated

Helpful (0)

Thank you

Q&A (5)

Question:

Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible

Answer:

Hello, we did everything you asked for. Solve everything with your package, gave you the discount, promptly answered to all your emails etc. You shipped your package with USPS Priority Mail, its not the fastest shipping method like for example DHL. We did everything correct, sorry that I must say this, but you are complaining for every single part of our business and we don't understand why. If you are not satisfied, please, feel free to use another forwarder next time. We really don't understand what is going on and as I wrote above, we are communicating with you, we shipped your packages as you requested, gave you a discount, we really have no idea what else we should to do. Thanks for understanding. Have a nice day. Tomas - Customer service agent

By Tomas P., over a year old

Question:

I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm. I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm.

Answer:

By Tomas P., over a year old

Question:

Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless

Answer:

By Tomas P., over a year old

Question:

Kindly cancel my account, i've had enough in one consignment only, can't deal with amateurs anymore

Question:

Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days

Answer:

Dear Satyam, we didnt respond during the weekend. Our business days are monday thru friday. Today is monday, you got an answer to all your emails, also you have ready your package for mail out as you requested, also you got 20$ discount. We dont know what more we can do for you. We are doing our best. If you need any help, answer to the email which we sent you. Thanks for understanding. Tomas

By Tomas P., over a year old

Typical questions asked:

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From the business

NeoPackage - a package mail forwarding USA service, offering international mail forwarding with amazing shipping rates. Call us at: +1 (239) 676-6476.

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Mail Forwarding, Shipping
Duluth, Georgia, United States
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Overview

“Can recommend”

“Worst package forwarder”

Reviews (13)

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Q&A (5)

Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible Discount of $20 was given to me last year, not to compensate present shortcomings! thanks for that but present incompetence is simply terrible

I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm. I won't keep quiet after what i endured, don't advertise if you can't provide a service. guys stay away, better use usgobuy or shippingstorm.

Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless Lies only lies, package delivered at warehouse 04/04/18, not weekend as they say! shipped out 18/04/18, i have proof to show they are useless

Kindly cancel my account, i've had enough in one consignment only, can't deal with amateurs anymore

Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days Amazon wrote the address which you supplied, no fault of mine, despite many emails/messages you didn't reply, you replied after 4 days

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