- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
NeoPackage has a rating of 3.85 stars from 13 reviews, indicating that most customers are generally satisfied with their purchases. NeoPackage ranks 36th among Mail Forwarding sites.
Can recommend. Their staff is helpful. Usually their slowest shipping method takes just 15 days to reach me in France. Good...
I ordered something for my dad, package was received by Neopackage, but after that no reply, their site didn't update and show my package, I contacted them through at least 10 mails, dozens of FB messenger, but useless. They are nothing but thieves. Don't ever trust this shadow company, check their status in scamadviser.com, I should've read this first, I wouldn't like anybody to be in my place, so beware people...
I ordered something for my dad, package was received by Neopackage, but after that no reply, their site didn't update and show my package, I contacted them through at least 10 mails, dozens of FB messenger, but useless. They are nothing but thieves. Don't ever trust this shadow company, check their status in scamadviser.com, I should've read this first, I wouldn't like anybody to be in my place, so beware people...
I've paid for the forwarding service, and I've been waiting already over two months to my package to be sent out. Customer support is not answering any of my emails. The phone number on the website does not work. This sound like a fraudulent service. I've also provided all the documents to make sure that my package is all good.
Tip for consumers:
Don't use it!
Dear James H., We haven't any customer with the name "James H.". We recently suspended a few accounts due to fraudulent activities. If you think it was done in error, provide us more info to support@neopackage.com, otherwise your account stay closed. Thank you. Tomas
On June 6th, I've paid $62 to deliver my package from USA to my country. Since then I haven't got any tracking number, and the state of the package is still "For Send". I've tried to contact NeoPackage, which they told me that my package is at the USPS facilities, and once they will ship it I'll get a tracking number. I talked daily with the NeoPackage support which constantly told me that tomorrow the tracking number will be assigned in the website. Yesterday he told me that the manager will contact me. No one contacted me, and now the support team ignoring my messages. I've tried to call them, but the phone number that is posted on their website goes to a travel agency. This site is a scam, and their so called "support" doesn't do anything to help you out.
Hello Adam, your package has been shipped as you requested. Yes, it takes 2-3 business days to USPS provide us the tracking number. Phone number is disconnected and no longer in use due to a lot of fraudulent activities from our customer's side (thez used it for fraudulent orders and credit card applications). We have support on facebook messenger and email. Thanks Andrew
Gain trust and grow your business with customer reviews.
NeoPackage - a package mail forwarding USA service, offering international mail forwarding with amazing shipping rates. Call us at: +1 (239) 676-6476.
Dear Satyam,
We really have no idea why you put here the review like this. We were notified by Sitejabber by email today. You contacted us at customer support and we send you an answer. Your package is at your account with ID 4401 and you filled out there your address but didnt mail it out. If you need any help with mail out, just let us know at support@neopackage.com, but definitely your package is here, you can ship it out and we are not a scam or something. Have a nice day. Tomas - Customer Service Agent