• Neiman Marcus

Neiman Marcus

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Overview

Neiman Marcus has a rating of 2.19 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Neiman Marcus most frequently mention customer service, credit card, and high end problems. Neiman Marcus ranks 81st among Department Store sites.

  • Service
    86
  • Value
    71
  • Shipping
    81
  • Returns
    60
  • Quality
    63
Positive reviews (last 12 months): 16.7%
Positive
5
Neutral
0
Negative
25
43
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What reviewers want you to know

Positive highlights

  • Merchandise quality is excellent and so is their customer service.

Critical highlights

No critical highlights yet

How would you rate Neiman Marcus?
Top Positive Review

“The ultimate shopping experience”

Anna S.
5/18/23

This my number one place to shop and I have been shopping here for years. It definitely is the ultimate shopping experience. From the personal shoppers, catering, private blend scents, fashion shows to the makeup artists, the list goes on. No matter the age, you can always find something here for any occasion

Top Critical Review

“Unprofessional service”

Michelle R.
1/16/24

NM online is the last place to shop. Your orders are being cancelled numerous amount of time because the items are not available, even though it available when it was purchased. The worst part of it when you called customer service, they are rude, unprofessional and no act of courtesy. Horrible experience. Please stay away from shopping at NM online. You will regret it.

Reviews (394)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100)
Thumbnail of user joannas289
3 reviews
3 helpful votes
April 28th, 2022
Verified purchase

I used to love shopping at Neiman Marcus Department stores. These days I do most of my shopping online and find the website and mobile app to be boring and not easy or fun to use. Because of the presentation, the merchandise is uninspiring at best. Time to revamp your online shopping experiences NM Team!

Shipping and returns are quick and easy.

Tip for consumers:
Check prices on other websites before purchasing.

Products used:
All.

Service
Value
Shipping
Returns
Quality
Thumbnail of user calebi17
2 reviews
7 helpful votes
May 25th, 2022

Sometimes it takes me a little while to make a decision about certain purchases. I enjoy being able to shop in a brick and mortar store, try on a product before I purchase it, and have the convenience of making returns in person. With Neiman Marcus I can shop in the store but not feel forced to make a purchase right then and there. I can try on something for size and touch the product to feel for quality and then I can go home and make my purchase online! This works perfectly for me! And, if I change my mind, I can easily take my purchase in to the store for return or exchange.

Service
Value
Quality
Thumbnail of user consumerr1
2 reviews
8 helpful votes
March 1st, 2020

Great stuff. Unfortunately, such high prices, hence the nickname "needless markup".

They do have some outlets, which feature the real-deal, just at a lower price.

Thumbnail of user charliew56
4 reviews
13 helpful votes
March 19th, 2018

Incredible selection of shoes and handbags. I usually shop online since my dear husband dislikes shopping.

Amazing shoe collection. (Yes, I have to say it again). The latest CL, Manolos, Pierre Hardy, and tons of top name designers. Great sale racks too.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kw178
8 reviews
12 helpful votes
January 28th, 2019

There seems to be a lack of communication between the customer service and the actual warehouse. Had incorrect items delivered to me on several occasions, but problem was eventually rectified. Overall good service.

Thumbnail of user elliots54
3 reviews
3 helpful votes
January 22nd, 2020

Merchandise quality is excellent and so is their customer service. Only downside is that they don't have enough sizes on some items

Thumbnail of user robertas9
4 reviews
8 helpful votes
October 12th, 2015

And always has been. When it comes to customer service i usually take control. Especially if i have an issue and i usually get my way. That said, i'm not asking for freebies or anything but if they sent me the wrong item i expect them to ship a replacement out with no additional shipping cost to me and they're very very good about it. NM has fabo CS and amazing products ta boot!

Thumbnail of user irenem20
14 reviews
36 helpful votes
May 22nd, 2014

I love the cute prints and the comfort (they are like t-shirt material). They stretch and give as needed through the night. After a couple of washings I've noticed slight shrinkage, but not unreasonable. I found the pants tend to hit me closer to mid calf than near the ankle as depicted in the picture. The elastic holds it up just fine. The downside is however it's a bit expensive isn't it?

Thumbnail of user leonv16
3 reviews
6 helpful votes
March 15th, 2018

We ordered something and it arrived broken. They handled it quickly over the phone and I had my money but not my product in 3 days.

Thumbnail of user carloss142
1 review
0 helpful votes
June 1st, 2018

Cool Dresses love the services and fashion Clothing. Cloths are loved by my wife and daughters, Definitely visit again.

Thumbnail of user elissar2
2 reviews
0 helpful votes
October 26th, 2017

Neiman Marcus is a perfect " go to " place on line. Their style of clothes matches mine perfectly. Always very easy to communicate with, if their is a problem,

Thumbnail of user robinc23
15 reviews
26 helpful votes
May 7th, 2013

Neiman Marcus has great high quality designer clothes. Super expensive, so I can't always afford it. I use this site occasionally to get something special.

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Free Shipping & Free Returns at Neiman Marcus. Shop the latest styles from top designers including Michael Kors, Tory Burch, Burberry, Christian Louboutin, kate spade & more.

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