Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your BusinessNeiman Marcus has a rating of 2.19 stars from 394 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Neiman Marcus most frequently mention customer service, credit card, and high end problems. Neiman Marcus ranks 81st among Department Store sites.
No critical highlights yet
This my number one place to shop and I have been shopping here for years. It definitely is the ultimate shopping experience. From the personal shoppers, catering, private blend scents, fashion shows to the makeup artists, the list goes on. No matter the age, you can always find something here for any occasion
NM online is the last place to shop. Your orders are being cancelled numerous amount of time because the items are not available, even though it available when it was purchased. The worst part of it when you called customer service, they are rude, unprofessional and no act of courtesy. Horrible experience. Please stay away from shopping at NM online. You will regret it.
I used to love shopping at Neiman Marcus Department stores. These days I do most of my shopping online and find the website and mobile app to be boring and not easy or fun to use. Because of the presentation, the merchandise is uninspiring at best. Time to revamp your online shopping experiences NM Team!
Shipping and returns are quick and easy.
Tip for consumers:
Check prices on other websites before purchasing.
Products used:
All.
Sometimes it takes me a little while to make a decision about certain purchases. I enjoy being able to shop in a brick and mortar store, try on a product before I purchase it, and have the convenience of making returns in person. With Neiman Marcus I can shop in the store but not feel forced to make a purchase right then and there. I can try on something for size and touch the product to feel for quality and then I can go home and make my purchase online! This works perfectly for me! And, if I change my mind, I can easily take my purchase in to the store for return or exchange.
Great stuff. Unfortunately, such high prices, hence the nickname "needless markup".
They do have some outlets, which feature the real-deal, just at a lower price.
Incredible selection of shoes and handbags. I usually shop online since my dear husband dislikes shopping.
Amazing shoe collection. (Yes, I have to say it again). The latest CL, Manolos, Pierre Hardy, and tons of top name designers. Great sale racks too.
There seems to be a lack of communication between the customer service and the actual warehouse. Had incorrect items delivered to me on several occasions, but problem was eventually rectified. Overall good service.
Merchandise quality is excellent and so is their customer service. Only downside is that they don't have enough sizes on some items
And always has been. When it comes to customer service i usually take control. Especially if i have an issue and i usually get my way. That said, i'm not asking for freebies or anything but if they sent me the wrong item i expect them to ship a replacement out with no additional shipping cost to me and they're very very good about it. NM has fabo CS and amazing products ta boot!
I love the cute prints and the comfort (they are like t-shirt material). They stretch and give as needed through the night. After a couple of washings I've noticed slight shrinkage, but not unreasonable. I found the pants tend to hit me closer to mid calf than near the ankle as depicted in the picture. The elastic holds it up just fine. The downside is however it's a bit expensive isn't it?
We ordered something and it arrived broken. They handled it quickly over the phone and I had my money but not my product in 3 days.
Cool Dresses love the services and fashion Clothing. Cloths are loved by my wife and daughters, Definitely visit again.
Neiman Marcus is a perfect " go to " place on line. Their style of clothes matches mine perfectly. Always very easy to communicate with, if their is a problem,
Neiman Marcus has great high quality designer clothes. Super expensive, so I can't always afford it. I use this site occasionally to get something special.
Free Shipping & Free Returns at Neiman Marcus. Shop the latest styles from top designers including Michael Kors, Tory Burch, Burberry, Christian Louboutin, kate spade & more.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.