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Norwegian Cruise Line has a rating of 1.31 stars from 245 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Norwegian Cruise Line most frequently mention customer service, cruise line, and next day problems. Norwegian Cruise Line ranks 45th among Cruises sites.
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Our NCL trip was leaving 3 days after we made the final payment. Therefore we did not purchase insurance we were going to get on the cruise no matter what. We did use a travel agency which I will not name just yet, unfortunately the airline contacted us by email 3 hours prior to departure to let us know they canceled our flights. They had almost 20 something hours to still get us to our destination, but we're unable to do this. This meant we had no way to get to the ship. Now I know Airlines delay or change flight Etc but I did not know they could completely cancel 3 hours prior and not get you on another flight. Therefore over $6,000 just on the cruise is completely gone Norwegian will not credit or help us with another Cruise, my agent claims they have spoken to them I also have tried myself but with no luck. The money was saved by family which took a lot of hard work and saving and now the kid and grandkids will not be able to have that experience. Unfortunately without Norwegian Cruise Line offering some type of credit or a similar Cruise the children will not get this opportunity and unfortunately financially it would be many many years from now if that chance becomes available again. Therefore I am just saying please do not go with Norwegian Cruise Lines this has been a devastating blow to the family and it would be horrendous for this to happen to someone else. I am only hoping that my review can help someone avoid this. I will include photos unfortunately Norwegian will not send me the current email with the price of the cruise just the fact that I had a cruise set and I will send this along with this review. Thank you Lisa H
I think it's crazy that due to weather the airlines cancelled our flights, there was no other way to make the ship. Close to $5000 dollars worth, and we can't even get a credit. I would love it if management would do something about this, cause time is to hard to lose all that money. Left a bad taste in my mouth, We're looking forward for this trip Res#53157951
Interactive TV is the best I've been associated (NCL's Getaway & Bliss)(A+). Relaxed dress saves us half of suitcase filled with formal wear.(A) If you have to wear a dress coat it is not a vacation. NCL took the closets out of the hall way, where there already a bathroom door and an your room door (b+). Now you can operate your safe while sitting on the bed (A+). Private Island could take some lessons from MSC which has shuttle service around the entire island and staff that lives on the island (C-). Guest Services on the Getaway was a joke. Line 20 and 30 people deep with NCL personnel roaming and asking what the problem was only to say you need to talk to a guest service employee (D-). I used NCLs air transportation twice and I could not match their prices looking on line. (B+) Pay for restaurants were very good and 3 of them came with my cruise package. (A). Boarding and getting off were fast but busses to carry passengers to the airport were not available (Lisbon) (B-). Room service was good as far as cleaning bur don't order room service for drinks or food unless you have a big pocket book (B-). Overall it was a fun trip, just some areas appeared to be understaffed. Alan & Sylvia Hamre
I did the 16-day through the Canal, leaving from Miami and landing in LA. I had my own cabin and thoroughly enjoyed myself. Bought the premium drink package for $450 and my bar bill was $3500 at checkout, and I didn't even visit the whiskey bar where they had $400 shots of scotch. The service was exceptional, the employees were all hard-working and pleasant, I didn't run across a single rude person.
The main cafeteria food was generally awful and not very healthy. The salad bar had like six items -- HUH? The specialty restaurants were generally quite good and so was the 24-hour free restaurant. Didn't make it to a single show, mainly gambled (blackjack) each night. Table rules are tight, they should loosen those up and make the games more fun. Most of the time, the casinos were empty because they set such greedy odds on every game.
The best part of cruising for me is being underway, especially leaving port. I didn't get off the boat on half the stops and the ones I did I mostly regretted the decision. It was like walking into a swarm of flies, the peddlers, vendors, and other pests aggressively accost you the second you get away from the ship.
Will I cruise again? I'm not so sure, not after watching these Covid-ridden ships banned from ports. In fact, our ship had a virus outbreak and that was in November and they locked down the ship for the last three days. It was like a precursor to the Corona pandemic. No, doubt I ever get on one of those again, but glad I did the Panama trip.
I enjoyed the fresh pineapple, dried fruits, and wide array of foreign dishes that were prepared in the buffet, but some of the drinks were pre-made so they weren't as fresh. In certain restaurants, you had to pay an additional $17, even if you pre-paid.
They were the first to allow people to have their meals at the time and place of their choosing and not require formal wear.
The rules by cruise lines in this area were set back in the days of Transatlantic liners with First, Second, and Tourist class. Now it is all Tourist class and they were the first to stop pretending that US tourist wanted to dress like First Class on the Titanic.
I've been on one cruise and I really enjoyed it. Would go again.
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Norwegian Cruise Line operates cruise boats throughout the world. The company was started in 1968 and is based in Miami, FL and controls about 8% of the world wide cruise market, as of 2010.
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