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NCIX has a rating of 2.43 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. NCIX ranks 73rd among Computer / Laptop Parts sites.
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It is not often that a company will change their decisions. NCIX has refunded me the full amount of my defective purchase. Thank you Ryuji. I do believe it is the power of Review Sites like "sitejabber" and others, that help hold feet to the fire. Thank you.
I never usually post reviews good or bad but I've really gotta put this one out there. Ordered nearly all the parts I would need for a pc build and charged to my credit card, goes through fine and I receive my email confirmation. Then I get another email setting me up to go through a verification process to confirm that the card is in fact mine. It prompts me to check my next cc statement and look for 2 separate credits to my account totalling under 50 cents or something, then I enter those credit amounts to verify that I am the card holder. So I call my bank like wtf, and I'm told that vendor credits don't post for 3 business days. But they could confirm my card was charged the full amount. Now im livid mad because I've heard nothing but brutal shipping with these guys and they won't even be packaging for another week. I phoned sales and sure enough that's just the way they operate no way around it, and he was more than happy to cancel my order for me. Seen a full credit back from them in three days along with 2 more credits for like. 03 and. 15 cents or some bloody thing. Went to newegg.ca and spent the same $$ but got an upgraded cpu on a fluke sale, and no b's hoops to jump through. Piss me off before I hardly get started with you and I will never shop with you period.
It is not often that a company will change their decisions. NCIX has refunded me the full amount of my defective purchase. Thank you Ryuji. I do believe it is the power of Review Sites like "sitejabber" and others, that help hold feet to the fire. Thank you.
10 minutes after I posted my review of NCIX.com I received a phone call from them. They wanted to know if they could do anything to help, after a week and numerous e-mails. I said all I wanted was the keyboard I had ordered. "I will call you back shortly after I talk to my supervisor". 2 days later still nothing. Don't hold out for this company to be responsible.
I ordered a keyboard from NCIX and it took 8 days to arrive. I paid the extra money for express return service, I have never done that before. The keyboard came defective, it did not work at all. I requested a replacement and returned the original. NCIX replied to my request saying that they could not replace it so would I accept a refund. I agreed to the refund since they would not replace it. My refund came 2 days later and was $22.40 less than I paid. Their explanation was they do not refund shipping since they paid a company to take it. Of course the Shipping and handling was more than they paid Canada Post to take it. They may as well have sent me an empty box and I had to pay for it. After the incident I confirmed on their web site that the product was still listed as available. At no time did they say they would withhold any of my funds, if they had I would have insisted on a replacement not accept a refund. Bad business. The couple times I have had to return anything I have always received a full refund not partial.
Wanted to return a Power Supply for my Computer since the cables were to short.
NCIX has decided that their best Customer Service Policy on returns is to ignore the Customer. After numerous attempts to resolve this problem they continue with this tactic. The only answer I got from them was, " Have you all the parts, and we will have to charge a 15% restocking fee. Then NOTHING in response to how to return the item or any further direction, they just ignore my emails.
Update 9th March 2015
NCIX has responded to my RMA; I shipped the item back and the day they received it they processed my refund!
They were slow in responding, however their following service was prompt and without delay.
Great Customer Service once things finally moved along.
Ron Jeffrey
They still have decent pricing, but some of their employees at their shops need some better training.
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With a huge selection of computers, accessories, hardware, laptops and more, NCIX combines the best prices, outstanding service an easy way to order.
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