NCIX

I ordered 2 laptops online. Price verified, but there were issues with paypal. I contacted customer service, he walked me through steps to fix paypal issues, and I emailed him back the transaction ID. 4 days later no update so I contact to see where my order was. I was told that the payment didn't work and I needed to submit it again. I checked my bank statement and paypal statement and found out that the payment had been already been made, was asked for paypal transaction id again and gave it once more. No update. Called a few days later and was told they didnt know where my payment was, but because it was taking so long they would arrange for my order to be picked up so I wouldn't have to wait an extra week for shipping. Finally got the confirmation that payment went through and immediately received word that they cancelled my order. Turns out that despite offering me in store pick up, another brilliant employee cancelled my order because they don't allow paypal for pick up orders. Now after 2 weeks of calling/emailing 5 times a day (and the on hold music for NCIX is "The Colour of the Wind" on repeat, for 30 minutes each time I call), I'm told that the laptop I bought is now sold out. They kindly offered me to start the whole paypal order process over for an inferior laptop for more money, which I declined. I have been told that I cant be transferred to a manager, which is also lovely, so my complaints will all be online. Avoid this company.

Although it took over a month and still has not arrived, they only had to ship it from the city right beside me! Not to mention I called 2 TIMES. WAITED 20 MINUTES EACH TIME, A robot picked. WORSE CUSTOMER SERVICE EVER. Robot picks up and repeats back a totally different number than what I put in to call back. Even that, I NEVER RECEIVED A CALL BACK! When I asked where is my package in email. The person that answered said, "would you like me to cancel if that works best? I can put you in contact of the seller." i bought this video card for a reason. Why don't you get in contact of the seller? Are you kidding me? You go fetch it out. I paid you the money

I have used them many times but in 2010 i stopped after they caused me much aggravation with an order.
They recently had a sale which showed stock, so i purchase 2 video cards.
The stock checker which i used before hand showed plenty of stock but the numbers were fabricated so they could sell more.

My suggestion is avoid this company at all costs. Use something like Memory Express or Newegg.ca

I have not heard anything from my last response. I decided it was time for a review of this card you sold me, but failed to deliver on. This is the review I placed on your web site. I am betting dollars to pennies it will not get posted on your site:
I purchased this "pre-order" card on the very first day it went on sale at NCIX.com - August 14,2017. I paid the going price at that time, and NCIX.com took my money immediately - not as soon as the estimated time of delivery of the stock was available, but immediately upon order. They have been stringing me along since then telling me they have not been able to get the cards at the price they promised for it since that date. They complain about the price of the card going up. It has never dropped to the price I paid since August 14,2017. I contacted Sapphire, and this is their response to this issue:

SAPPHIRE CUSTOMER SUPPORT TICKET
*** This is an automatically generated email, please do not reply ***________________________________

Vega Liquid cooling version is a very limited item, if you are looking for the fan cool version there are plenty of those versions around and available, so not so much stock available for liquid cool version, i think that is likely why you have not gotten your order yet. It will be tough because the quantity of the liquid cool versions are all sold out and not longer available.

Yes liquid versions are only offered in limited quantity, once sold out they will not make anymore.________________________________

Sapphire stopped making this card, so that means the price will never drop to the price I paid, and NCIX.com deposited into their accounts. At this point, I am beyond upset with NCIX.com, and they have done nothing to fix this issue for me. They are unwilling to give me the card at the going price on their end for the price I paid to them and they accepted in August of this year. THIS IS FRAUD AND THEFT. I expect them to man up, and suck up the cost of the difference at this point, and either give me the card I ordered/paid for and that they accepted the money for in August, or give me an equivalent card at the going price that is comparable to the card I ordered - which does not exist at the price I paid. DO NOT TRUST THIS COMPANY WITH YOUR ENEMY'S MONEY. Nuff said.

If it does not, I will be sure to find other venues to post it - and you can take that to the bank!

I was shopping for a Canadian company to purchase a laptop and accessories from, sinceit was going to BC, and I didn't want to mess with the shipping from the States. I immediately recognized that their website was not very functional... I would enter a search for a specific item, and often just a few came up. When I searched under different parameters, it would triple the results. Oh well... finally found what I wanted, and proceeded to checkout. LISTEN... I am an experienced web buyer (about 4 purchases a week from stores, large and small) however negotiating this site drove me CRAZY... and took THREE HOURS. When it seemed that all the info was correct (it kept changing my billing address to the shipping address, and I repeatedly changed the info, from scratch, a dozen times), it finally went through PayPal... and then SHOWED THE INCORRECT SHIPPING ADDRESS. They had my name, and a Canadian address! I IMMEDIATELY emailed them per their form... and never heard a word. THEN, today, I receive a SHIPPING CONFIRMATION... with the incorrect name going to the correct address. The shipping was split into Canada Post, and UPS, and the accessories had been shipped via Canada Post, so the name probably wont affect anything. But the COMPUTER was sent UPS, SIGNATURE REQUIRED, and I knew that the person I was buying it for would not be home, so they would need to show ID to UPS. I CALLED IMMEDIATELY... 2 HOURS before "closing time", and spent 15 minutes, then 10 minutes, and then 15 minutes again listening to music, before a message came on about leaving MY PHONE NUMBER and they would call back. No problem, right? WRONG! The phone number they played back to have me confirm WAS NOT MY NUMBER... so when it said to imput the correct number if it was wrong, I did so... a 10 digit number as asked for... and the recording not only repeated it in error again, it played back at 78 speed... I couldn't even understand it. It then said, "Hang up." WHAT? So I went to their contact page, and chose CHAT (as recommended in the email if there were "ANY PROBLEMS." Guess what? I input all the info, only to find out that the CHAT WASN'T EVEN ACTIVE. This company is supposedly "highly recommended"... and I can't even contact them to tell them that my order is incorrect, and undeliverable... BECAUSE OF THEM. This is SURREAL... I have to pinch myself. WHAT?

Dropped off an in warranty Samsung Galaxy S 10.5 with a damaged screen and cannot get an answer as to the status of the repair either from NCIX, ANTE, CA nor from Samsung.

Getting run around in circles trying to have a three month old unit repaired.

Dreadful ervice from all parties concerned.

Wasn't emailed that one of my credit cards was declined, so I had assumed my order was fine. Wasted a whole bunch of time with their support staff. I don't think I'll ever buy with them again.

I'm going to start this off by saying I have never publicly complained. I've never felt the need to, but my experience with NCIX has been so frustrating, so time consuming, that something needs to be said. I ordered 5 computer parts from them, all of them for pick-up from this Coquitlam store. Only 1 of the 5 showed up within the 1-2 days. I find out that 2 of the items are now on back order. Annoying, but not that big of a deal. I get an email 4 days from the order date saying my second item has been shipped. I check in to the store to see if I can pick it up.. It's not there. Maybe only the greyed out items in the email have actually shown up to the store? Either way the emails aren't very informative. So I resort to calling them. Worst automated call service I have ever experienced. EVERY time I've called (5-6 times because this seems the only way to edit or actually accurately track your orders) it has taken 10 minutes at LEAST... For them to tell me they will call me back. What's the point of making people wait 10-15 minutes on hold for you to tell them you'll call them back? Makes absolutely no sense. On top of that, one time that I called the representative called back and didn't even wait for me to pick up the phone.. two rings in, I pick up my phone to answer and the guy hangs up.. fantastic, now I get to wait on hold for another 10 minutes for them to tell me they'll call me back. So now it's 11 days since I ordered, only 2 items have shown up to the store. I've cancelled 2 of the items because I'm tired of dealing with NCIX, and I'm still waiting on my 3rd item. Of which I just called them to ask about the status of the shipment (another 15 minutes on hold, then a 30 minute wait to get called back) I accidentally gave him the wrong order number because it was off the top of my head, so I look into my phone, get the right number and correct myself. Representative goes silent (I assume he's looking at my order) after a while of silence I say hello to check if he's still there. He says hello back and hows it going. I say I was just checking if he's still there.. few more seconds of silence AND HE HANGS UP! Un-$#*!in-believable, there was no asking for my order number again, no trying to clarify the miscommunication, no consideration for the fact that I've dealt with their bull$#*! call service again. Just straight up hangs up. NCIX you need to fix your $#*!. Find some new call center representatives and fix that call-back system entirely. Overall this has been by far the worst experience I've ever had with any company I've dealt with. I won't be doing any business with NCIX anytime soon.