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Natures Wonderland.com.au has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Natures Wonderland.com.au ranks 681st among Discount Shopping sites.
Purchased a $900 Excalibur 10 tray dehydrator and it stopped working after 2 months. Called and emailed the company for help, and keep having to chase them up because they don't reply to customers without numerous emails/phone calls. Asked them to post a return shipping slip, they delayed again in sending the slip. Finally receive the postage details and send the item back, still no follow up. I emailed them weeks later and they lied saying they had only received it back the week prior, when Aust post tracking says they received it 2 weeks prior. Finally they say the PCB (main control board) has failed. I asked for a refund as that is a major failure. They refused and proceeded to blame the customer for their delays in replying etc. Now the issue has been escalated to PayPal because they still refuse to refund the faulty product. They now claim the PCB can fail easily from moisture or heat, the two things the machine is designed to do. Every time on the phone they blame everyone but themselves, make excuses and generally can't take responsibility for their own behaviour. Disgraceful behaviour, and breaches the ACL. Would never purchase anything from this business again.
Purchased a $900 Excalibur 10 tray dehydrator and it stopped working after 2 months. Called and emailed the company for help, and keep having to chase them up because they don't reply to customers without numerous emails/phone calls.
Asked them to post a return shipping slip, they delayed again in sending the slip. Finally receive the postage details and send the item back, still no follow up. I emailed them weeks later and they lied saying they had only received it back the week prior, when Aust post tracking says they received it 2 weeks prior.
Finally they say the PCB (main control board) has failed. I asked for a refund as that is a major failure. They refused and proceeded to blame the customer for their delays in replying etc.
Now the issue has been escalated to PayPal because they still refuse to refund the faulty product.
They now claim the PCB can fail easily from moisture or heat, the two things the machine is designed to do. Every time on the phone they blame everyone but themselves, make excuses and generally can't take responsibility for their own behaviour.
Disgraceful behaviour, and breaches the ACL. Would never purchase anything from this business again.
I purchased 5 x 5litre Demi John bottles (Over $100) and it said that it was in stock on their website. Two weeks pass and they still hadn't arrived so I emailed them whats going on and they replied that they were waiting for their delivery. They then email me saying that I had to pay an extra $15 for postage but I had already paid $30 in postage when I ordered. They said because they had to use 2 boxes. ($45 for postage is ridiculous)
Ended up getting a refund from them and bought from another company who gave FREE shipping for orders Over $100.
This site advertised a product with a price that include SoyQuick Maker and a Tofu Kit. Before placing an order, I called and asked if this product was available and was told yes it was. March 09 I order the product, and receive one part of this product I ordered and paid for, I have been chasing the seller for the tofu kit and she said that the tofu kit was a bonus I should just have to wait till it is available!
This is a VERY dishonest site, now we are alomost into June and yet no sign of what I paid for, do not purchase any product from this site.
www.natureswonderland.com.au
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