• NationwideHireUK.co.uk

NationwideHireUK.co.uk

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Overview

NationwideHireUK.co.uk has a rating of 1.66 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NationwideHireUK.co.uk most frequently mention customer service, credit card, and next day problems. NationwideHireUK.co.uk ranks 177th among Car Rental sites.

  • Service
    23
  • Value
    20
  • Shipping
    18
  • Returns
    16
  • Quality
    20
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
11
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer Service at this company sucks, they will not return calls or emails - STAY AWAY
How would you rate NationwideHireUK.co.uk?
Top Positive Review

“Great Service”

Helen V.
2/1/20

Booked via phone. Kate was a massive help, whole transaction went smoothly, Van delivered at time promise and was better than expected. Great service

Top Critical Review

“AVOID THIS COMPANY”

Andy W.
12/18/23

They are cheap and that's what would make them appealing. But they have randomly taken payments out of my account "by mistake", admitted to it being an admin error, but haven't returned them. They also say they have 4 working days to collect the van and this means that you're liable for any damages, even though you're not insured beyond your hire commitment. Have a look through some other reviews as I'm sure others have had the same experience. Don't get fooled by the cheap price, I would consider this company to be probably the most dishonest company around.

Reviews (210)

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customer service (46)
Thumbnail of user adrianc145
1 review
4 helpful votes
April 7th, 2020

My son had contacted Nationwide Hire via online chat to enquire about the cost etc to hire a 7.5 ton wagon, with me driving. He dealt with Katie L during the chat. He then passed me the transcript so I could follow it up with a booking.

Phoned up and spoke to Katie who took me through the booking process, licence check, payment etc. Katie was very good throughout, answering any questions I had and explaining what would happen next. All very clear and simple. The lorry arrived a few days later, delivery driver took me through the vehicle checks with great attention to detail, also did I. All went well and the wagon was picked up the day after the hire had finished but no issues with that.

All in all a great service from start to finish. Thank you.

Thumbnail of user colink33
1 review
4 helpful votes
April 12th, 2019

I was very worried having read the negative reviews after I booked but Katie L was really helpful and delivered. The van was great, Mercedes Vito only a few miles on the clock and it appeared bang on time and was collected the same way. We wanted to go to Europe and not many companies we could find would allow us to do that over the Brexit dates so fair play, they found us one.

Thumbnail of user trevorc85
1 review
0 helpful votes
January 7th, 2020

All in all good, having vehicle delivered & collected very useful, although was not collected at time arranged.
Katie organised arrangements easily and without issue.
Will need vans in future, so will use again.

Thumbnail of user jennap41
1 review
0 helpful votes
September 16th, 2019

Katie was super helpful, professional and patient with all my questions. She clarified everything, and I hope it will all go smoothly on 27th September, when the car is to be delivered! If all goes well then, Katie gets 5 stars!

Thumbnail of user sitala
1 review
1 helpful vote
March 12th, 2019

Someone please give Katie L a raise.

She is patient, consistent, comes back to you asap and her comms are very clear and consice.

Great customer service. Well done Katie L

Thumbnail of user atifp
1 review
0 helpful votes
September 11th, 2019

Katie was very proactive contacting me straight away. She was very clear about what to do and also very polite. On the phone she was reassuring about the process and very professional.

Thumbnail of user caroleb118
1 review
0 helpful votes
June 3rd, 2019

This is our second year of using Nationwide and are very satisfied. We are a large family group and the mini bus last year was so successful we came back Katie L has been helpful professional and efficient looking forward to our holiday now

Thumbnail of user liamb26
1 review
5 helpful votes
August 14th, 2015

Today I place an order to hire a truck and was delighted with the service. Upon calling Nationwide I was greeted by a very helpful employee. She was clear and concise in explaining all of the details about the different trucks available and all of the terms and conditions. Natinwide struck the perfect balance between being helpful while also giving me space to think. Prior to placing my order I had already been to the majority of their competitors but due to the high level of service received felt no need to widen my search or go back to any of the other companies.

Last week I hired at truck too. I called twiced before hiring, on both occasions, I was treated well and given all the help i needed. The whole experience on both days and the completions of the sales was nothing but excellent. The ordering process was throughly explained from start to completion. I feel totally satisfied that I chose the best place and think that others would have a good experience too.

Thumbnail of user winnya2
1 review
0 helpful votes
August 14th, 2015

Higherd a minibus for my communial get together as we do every few years. Can't be asked to use anyone else. I was refered buy my friend and haven't had no probelms, its all cushty and a proper good serice. Thats my experience. Won't use noone else. If its not broken dont fix it.

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