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I have always found nationwide to be reliable... and when i need a new card they get shipped to me within 1-2 days.
The people are all nice enough. But they cannot give any customer service outside the remit of a robot. The robots can't answer many questions so you have to try really really hard to speak to a person. And the person is only allowed to do what the robot would do anyway. Zero ability to help customers resolve issues. Customer Service people are trapped inside a deeply deeply flawed process machine and all they can do is smile and say "sorry. Can't help"
The name is a lie, since it is not really "nation wide... Furthermore, their website is just terrible, and have to be completely redesigned in order to find any information whatsoever. Not recommended at all and by any means, but sometimes it's hard to find a good alternative.
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The world's largest building society, run for the benefit of its members. Helping you with your current account, mortgage, savings and other personal finance needs.
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