• NastyGal

NastyGal

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Overview

NastyGal has a rating of 1.35 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. NastyGal ranks 2390th among Women's Clothing sites.

  • Service
    155
  • Value
    150
  • Shipping
    158
  • Returns
    127
  • Quality
    149
Positive reviews (last 12 months): 4.3%
Positive
1
Neutral
0
Negative
22
138
See all photos

What reviewers want you to know

Positive highlights

  • I will leave an update on product review, but so far customer service has been great.

Critical highlights

  • I really hope the amount of people they have screwed over with this store credit scandal will damn their business.
  • There is no phone number to call, they do not offer solutions, just excuses.
How would you rate NastyGal?
Top Positive Review

“Very happy with my order!”

Loyda M.
6/27/23

I received my order today. I was very afraid because of the comments I read here, but in my case, the shipping was very fast, the products high quality and beautiful, for the price, ( I bought them on sale) I cannot ask for more. I will order again, I hope they continue selling beautiful products. One thing only, just order one size bigger than yours. I am 6, and some clothes are sizes 2 to 4, and fit me perfectly. I think UK sizes are bigger than US.!

Top Critical Review

“THEY DO NOT DELIVER”

Alice A.
2/13/24

Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

Reviews (779)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (33) customer service (225) phone number (22) order number (17) return policy (26) bathing suit (10)
Thumbnail of user alicea523
1 review
0 helpful votes
February 13th, 2024

Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

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Thumbnail of user kathleenh1956
1 review
0 helpful votes
March 13th, 2024

DON'T BUY! They run a scam, saying they shipped your order and it was delivered. But of course, it was never delivered. Then they say they will reship the order "expedited." But then the second order never shows. So you complain, and they say the best they can do is offer you a 70% refund because they have already lost money on shipping the order twice! Ha. Never saw a refund at all. They regularly run ads on Instagram. Don't order from them!

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Thumbnail of user nicoleb2659
1 review
1 helpful vote
February 1st, 2024

I made order back in November.Their bogus tracking said they delivered the package. I reached out via email they replied like they were gonna reship and sign for it. They said the carrier didnot take the responsibility. Yet the second shipment was thru the exact same carrier no signature and once again it was showing delivered but not received. I asked for a refund they offered 70% I want 100% and now they are not responding! I am not happy! I want my money back!

Products used:
Skirts free boots w/ purchase

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Thumbnail of user ring2
1 review
0 helpful votes
February 11th, 2024

I paid. It's been 3 months. Nothing. Scandalous. Do not fall victim to this bs. Thieves! Do not purchase from them!

Products used:
I didn't receive my order :(

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Thumbnail of user lindsayd45
9 reviews
12 helpful votes
January 2nd, 2024

I fell in love with some pajamas and want to buy them but first customer support is rude and they don't know how to answer simple questions about their products sizing and second off they almost never respond. I love that pj and no one else has it but oh well. Missed out on my business

Service
Quality
Thumbnail of user alannav11
1 review
0 helpful votes
January 21st, 2024

Checkout on app didn't work. Kept glitching even used two new payment methods. Deleted everything then tried again. I have plenty of money, so lack of funds is not an issue. Bank didn't block my cards. Reached out to them on ig and they gave cookie cutter response. Tried placing order with same CC on my laptop HOURS later… HOWEVER the promo code doesn't work online only through app, and when I checked out it automatically chooses the most expensive shipping option by default ($35 for shipping ffs). Before I even noticed shipping default I pressed purchase. I was pissed. Reached out again to let them know promo code that I wanted to use hours ago on app doesn't work online and their website sneakily automatically chooses express shipping. They said they couldn't do anything. With all this overpriced forever 21 clothing you'd think they have the budget for a better tech team to make the app work properly.

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Thumbnail of user tiacaprice
1 review
2 helpful votes
December 31st, 2023

It has been over 30 days since my order "shipped". I sent an email to the vendor to confirm validity of the site after reading reviews. I removed 2 emails in reply assuring me they were legit and that the package had been shipped.
As soon as the tracking stated it was in USA I sent another email asking g for clarity on which carrier would deliver my package. I have not received any replies since the first week within the product order. Bieve the reviews. This site is a scam.

Thumbnail of user jennah241
1 review
0 helpful votes
February 22nd, 2024

I was told my order would arrive 2 Wednesdays ago and it's still just sitting in a factory and every time i ask they say expect it within 48 hours. They replied this every 48 hours i asked. I then asked for a refund because the event has passed and they said it would take a month to investigate. For a business that has been around for over a decade, this is just embarrassing.

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Thumbnail of user ashleyk843
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

I never received my items and they claim they were delivered. They claimed to have resent them and they claimed to be delivered too… I got nothing. They say there's nothing they can do because they use cheap delivery services. They are just scamming people. Do not be fooled.

Products used:
I never got anything!

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Value
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Thumbnail of user marissam288
1 review
0 helpful votes
October 4th, 2023

I recently made a purchase with NG and ultimately decided to return an item that didn't work out. After several weeks of waiting for my refund, it was never issued. I contacted their customer service only to be given the runaround telling me it was issued back to my Apple Pay (which was not the payment method used). So one, they did not have the correct information and two, did nothing more to support or correct the transaction issue. If you want to do business with shady business, then by all means this would be just that. Screw you NG!

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Thumbnail of user alicjao
2 reviews
2 helpful votes
December 20th, 2023

The company is a joke. I never received my item and when I disputed the transaction with my credit card statement, they said "that's not our company" LOL! And when you try to contact them, good luck - all you get is a runaround and the same email twenty times.

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Thumbnail of user danielleb1183
1 review
0 helpful votes
December 3rd, 2023

This is the WORST company I've ever dealt with in terms of customer service. I've been dealing with them for almost a month and it has been HELL. I ordered about $1,000 worth of merchandise for two parties I had coming up. I paid $40 to ship express and when Fed Ex delivered the package, the whole bag was ripped from end to end with only 1 out of 15 items in it. First of all, the bag said the items weighed a total of EIGHTEEN lbs and it was sent in a plastic bag, not a box. That was their first mistake. Im guessing the weight of the items ripped the bag open during the delivery process and I'm sure my items are spread from NY to CA at this point. Fed Ex is also at fault for delivering this package in the first place. They were supposed to report the package as damaged, but failed to do so. I have a door cam and the driver just folded the ripped package over and took his proof of delivery photo so he could go on about his day.
So I tried to reach out to Nasty Gal that day (11/06/23) to tell them I didn't receive 14 out of 15 of my items. They have ZERO live people to talk to and only allow communication through email. It took days for them to believe the package came like this and they finally said ok we will send you out another shipment for your missing items. Three of the items were out of stock at this point so on Nov. 8th they said they would refund me $188.82 and it would be in my account no later than 11/15/23. Okay cool. Nope, never got the refund TO THIS DAY.
All emails I received are at least two days later so communication with this company is a nightmare. They never resolve the issue, they only say my refund is on its way. Give it more time. BULLS**T.
I received the other items on 11/11/23 and it was already too late for my parties, things didn't fit, plus I was upset with dealing with this company so I returned all the items in a box with a Nasty Gal return label. It shows the third party they use to ship packages picked up my package from USPS on November 17th. I have not heard a word about whether they have received my return and I have yet to get a dime back from them for the items that were out of stock before. So here we are, it is December 3rd and I have ZERO refund from Nasty Gal and not a single item to show for the near $1,000 I am out of pocket for. I am furious and will be filing a small claims against this shady company.

Products used:
None

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Shipping
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Thumbnail of user alicias639
1 review
2 helpful votes
June 20th, 2023

I have been a long standing customer of theirs, and the wrong address was on the shipping address. I tried to intercept it, no help. I contacted them - they told me I had to go pick it up where it was delivered, which is two and a half hours away. This is NYC someone probably already grabbed it and kept it by now! So now I'm out of $66.00 with no refund and no clothing to show for it. I will NEVER shop from here again especially with so many other better quality websites to choose from.

Tip for consumers:
Worst experience I’ve ever had. I should at least be refunded.

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Value
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Thumbnail of user allisonm508
1 review
5 helpful votes
February 20th, 2022
Verified purchase

I really wish they would accept accountability for sending incorrect items and then not assisting customers in canceling or modifying those incorrect orders. The chaos of talking with their customer service mixed with the complete lack of integrity or quality of product all leads to me spending too much money and time on this crappy company. Do not recommend or respect.

Products used:
Dresses

Thumbnail of user jesst124
1 review
1 helpful vote
March 30th, 2022

Gross. Items not sealed, looked used Customer service useless, so much back and forth when you actually get any help (inbox full obviously - lots of complaints), took pictures and still they expect you to pay return postage.

Sanitised all products only for them to fail after first use. Items broken. Cheaply made

Tip for consumers:
Don't. It might have a netflix show based on the founder, but it's owned by cheap-and-nasty Boohoo.

Products used:
12 days of sexmas calendar

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Value
Shipping
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Thumbnail of user corinneg72
1 review
3 helpful votes
October 2nd, 2023
Verified purchase

I bought a few different sizes of a matching set from Nasty Gal back in August since their sizing is all over the place. I ended up sending back 3 pieces, totaling a little over $400. I waited almost a month before reaching out since I had not seen my returns come through my bank account but got the emails that they received my returns. I was initially told that on their end they could see my returns had gone through to my account but since I wasn't seeing it they would raise it with their finance team and provide me with a "proof of refund" within 3 business days to take to my bank to locate the funds. I waited over a week before reaching out again because I never received it. I explained the story and was told the same thing - they "raised it with the relevant team to investigate" and would send me the proof of refund within 3 days. It's been another week and I have still not received anything so I'm starting to wonder if I'm just out over $400 at this point.

Thumbnail of user kriselag94
1 review
2 helpful votes
April 21st, 2023

Ordered 3 items. One of them was a white dress for summer, very pretty(at least on the website pictures). What came to my mail was a white trash bag looking dress, horrendous! Went to my order to confirm I wasn't going crazy. The dress I had ordered was out of stock for my size, i assume they sent me that trash bag instead of just sending an email letting me know its out of stock and reimburse me. I ended up retuning my whole orderas the other items were too big. Don't buy! Would give 0 starts if I could.

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Thumbnail of user laveenar1
1 review
13 helpful votes
June 22nd, 2021

Do not purchase from this company unless you quadruple check your order. Their customer is by far the most horrific I've experienced by any brand. Their site switched my billing and shipping address which I noticed immediately after the order was placed. They refused to change the address or cancel the order and offered no help and said it was my problem.

Tip for consumers:
I’ll never use their site again. The fact that you can’t change or cancel your order even a minute after placing it, is wrong. Their site glitches and they don’t take any responsibility. I checked everything before I placed the order and checked again after, it wasn’t correct and I never got my package. The customer service was appalling. I was sent from person to person going in circles trying to explain over and over with a new person on What’s app because they don’t have a number to speak

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Thumbnail of user sameeram5
1 review
0 helpful votes
April 7th, 2023

I was injured so I couldn't return things on time and I asked them to make an exception as none of their dresses fit me and I ordered my normal size but they either run super small or super big. In addition the images don't even match the shipments. I ordered a shorts pajamas set and got pants instead. It's such a bad experience overall and the colors and materials are horrible in person and so cheap looking compared to the pictures. I tried explaining to the chat rep and she just hung up on me. Her name is Beth. I will never shop here again and tell everyone about my poor poor experience!

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Thumbnail of user maryn1448
1 review
3 helpful votes
August 4th, 2022

Ordered three items. Two came in dirty looking bags that had clearly been used. Of the three items, one was huge and ridiculous looking, the other was poor quality but kind of cute, and the third I thought would be nice with some alterations. I decided to return the first, but Nasty Gal wants me to pay for shipping with a credit card, rather than deduct from my return? I don't think so. That's not a policy I can get behind. I'll be shopping elsewhere from now on.

Thumbnail of user kaitlynr108
1 review
2 helpful votes
May 11th, 2023

Their return policy states that only international returns have to pay for return shipping and their site states that they're based in California, USA. I went to initate a return and it was charging me a fee for return shipping. I reached out to them about this and the "customer service" rep said they're actually based in the UK and that only UK residents get free returning shipping.

Also, their clothes are crap and unwearable. Don't purchase! I'll get my money back through my credit card company. Dispute has been open, but what to do with these "clothes"? I wouldn't even donate them!

Tip for consumers:
Shady

Products used:
Clothes

Shipping
Thumbnail of user js1689
1 review
3 helpful votes
February 5th, 2022

They ruined my daughter's Christmas! She ever got her order/presents. They charged my card $190. Never sent the items and will not give me a refund. I have contacted them through virtual assistant, Facebook Messenger and email. It's been over 2 months. They have no phone number to call. I am so sad for my daughter, I can't replace her gifts until they refund me!

Thumbnail of user janayr7
1 review
2 helpful votes
August 29th, 2023

Buyers Beware! If you are very confident that what you are ordering online will fit then you can take the chance but if you are not certain please refrain from making purchases from this site. They take forever to accept and refund a return. Even after the return is received they hold your funds hostage for a week before even processing. The return is sent back via snail mail that you have to pay for. I believe they are purposely holding funds longer to make interest off the money they have available in their account because anyone in business knows that if you process a refund, it gets send within 2-3 business days now since everything is electronic. I was told to wait about 10 days for this. Will not be ordering again just because of this hassle. Also sizing is completely different from item to item. I bought one item and it was too big. Bought another item in a smaller size since that one was too big and the new item ended up being too small. Horrible experience.

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Thumbnail of user mackenziet27
1 review
9 helpful votes
September 15th, 2021

Absolutely ridiculous company - sending me on a wild goose chase to get my refund. Gaslighting me saying that they've sent it when i've sent photo evidence that i haven't received any form of refund from them. I've emailed both of their customer service emails. Direct messaged on instagram. And now they're telling me to contact them on whatsapp. Save yourself the headache and never buy from this website - you'll never get your refund.

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Thumbnail of user marym5406
1 review
3 helpful votes
April 21st, 2022
Verified purchase

After not having ordered from Nasty Gal in many years… I decided to give them a shot. I clearly should have done my research first. True to the majority of the reviews here…. They are the worst! The clothes are of horrible quality and their customer service is terrible. They are a UK company so the dresses are UK sized, but when my order was confirmed the sizes were all wrong. Super disappointed. I will not be ordering from them again and will be returning everything I purchased.

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