NapaStyle

I have purchased several items from NapaStyle over the past several years, usually without issue. In September, I placed two orders, one from their traditional site and a second through Barn Door. The magazine rack from Barn Door arrived without the necessary hardware to assemble it. When I called customer service, it linked back to NapaStyle; this was in mid-September. Customer service indicated they would resend the hardware right away. While I was speaking with the customer service rep, I was viewing the product online and noted that the cost for the same item on NapaStyle's site was $20 less than the "discounted" Barn Door price I had paid. They were good enough to credit the difference. However, in mid-October I had still not received the hardware and contacted customer service again on 10-19. I was told they would check on the request and get back to me. Today is November 15th. I have not heard a word and I have not received the hardware to assemble my magazine rack. Additionally, the NapaStyle order I placed on 9-4 included a tomato press. I was notified the next day that the item was on back order and would ship on 9-21. On October 19th I received an email that the press would ship on 10-26. On 10-26 I received an email that it would ship on 11-02. Here we are on 11-15 and still nothing has arrived. Interestingly the item is still available on line and shows as in stock, but mine is still MIA. Not reliable, not responsive and at this point I have called their corporate office.

I ordered a hutch about 3-4 weeks ago. It was shipped and has been sitting somewhere in Coppell, TX for almost 2 weeks now. This company contracts out their shipping. I received a call from the logistics company to schedule the delivery. I was not able to receive the delivery on a Saturday and then relooked at our schedule and called them back to let them know we would be home. I was told that there was not enough deliveries so the hutch could not be delivered on that day. I was told someone would call me the following week. I told the lady that I would be available the following Thursday in the afternoon. I was told that I would be put on the schedule with a special request for the afternoon because I was unavailable for the morning due to a doctor's appointment. I received a call this afternoon to confirm the delivery and was told that it would be between 8am-12noon. I reminded the young man of my request and ghat I was unavailable in the am. He was not willing to work with me. I do understand logistics as I visit people in their home but really? A special request a week in advance? Not everyone can take off work and request time off the afternoon prior to the day off.

I called NapaStyle and explained the situation and my extreme dissatifaction with the contracted logistics company. I wanted to make the Customer Service department aware of the bad customer service that was being received from a contracted company. The lady, Carmen, was very rude and not very helpful at all. I will admit I was very upset but she did not try and accomadate very much. She did put me on hold and called the company. She told me that the logistics company would be calling me in the next 30 minutes to try and work with me. Well, as I sit here, it has been 3+ hours and no phone call.

You obviuosly get what you pay for! I will not purchase anything again from Napa Style. We live in Texas and maybe there is something about being a little Southern, friendly, and shopping local! I should have known not to buy anything from California!