• NAPA Auto Parts

NAPA Auto Parts

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Overview

NAPA Auto Parts has a rating of 1.49 stars from 192 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NAPA Auto Parts most frequently mention customer service, auto parts, and local store problems. NAPA Auto Parts ranks 887th among Auto Parts sites.

  • Service
    78
  • Value
    75
  • Shipping
    56
  • Returns
    51
  • Quality
    61
Positive reviews (last 12 months): 16.7%
Positive
6
Neutral
1
Negative
29
65
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible customer service and useless employees who know next to nothing.
How would you rate NAPA Auto Parts?
Top Positive Review

“Woodbury N.J. NAPA auto parts.”

Eddie H.
11/21/23

My name is Eddie. I live right outside of Woodbury N.J. I was is my local NAPA location this past weekend and was helped by Rob (whom I presume is the manager of this location), and I wanted to compliment him and NAPA on a job well done. Rob was extremely helpful and knowledgeable, and is an all around good man. NAPA is blessed to have Rob as an employee, and I'll be returning to this location in the future for the things I need.

Top Critical Review

“Pathetic Customer Service”

Michael L.
1/22/24

Tried to call and no one answered. Take a chance and drive there, even though other stores are closer, and they do not have the part I need. Was not ugly about it, just tell the guy, "if you had answered the phone, it would have saved me the trip." Realize, not a single soul was in the store. Guy gives me an attitude and says, "I can't always answer the phone..." As I'm leaving, I hear him mumble@$$hole." No secret why the store was so empty.

Reviews (192)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (36)
Thumbnail of user gregs1384
1 review
0 helpful votes
February 21st, 2023

Small town stores seem to have better educated and more knowledgeable employees. Male or female doesn't seem to matter.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferr429
195 reviews
357 helpful votes
February 20th, 2019

I have used Napa and I have not have any problems at all. I was able to buy what I needed and get on. But I only visit the same one. I see all of the negative comments so it's possible that, that location has some issues. Find the right one for you.

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About the business

Welcome NAPA KNOW HOW fans! This is the Official NAPA KNOW HOW page, and we're glad you're here. Looking for parts or a store location? Check out https://www.napaonline.com.

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