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NAPA Auto Parts has a rating of 1.64 stars from 193 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NAPA Auto Parts most frequently mention customer service, auto parts, and local store problems. NAPA Auto Parts ranks 886th among Auto Parts sites.
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My name is Eddie. I live right outside of Woodbury N.J. I was is my local NAPA location this past weekend and was helped by Rob (whom I presume is the manager of this location), and I wanted to compliment him and NAPA on a job well done. Rob was extremely helpful and knowledgeable, and is an all around good man. NAPA is blessed to have Rob as an employee, and I'll be returning to this location in the future for the things I need.
Tried to call and no one answered. Take a chance and drive there, even though other stores are closer, and they do not have the part I need. Was not ugly about it, just tell the guy, "if you had answered the phone, it would have saved me the trip." Realize, not a single soul was in the store. Guy gives me an attitude and says, "I can't always answer the phone..." As I'm leaving, I hear him mumble@$$hole." No secret why the store was so empty.
I tend to maintain older cars including a 1970 Cougar and NAPA has historically been a very reliable source of good quality parts. I recently stumbled on a website issue on a promotional item with wiper blades and free windshield cleaner when purchasing a pair of wiper blades. The promotional only works if you buy the exact same pair of wipers, not different lengths (driver side, passenger side) like found on many modern vehicles. When I visited the store to pick up my items, they were unable or unwilling to honor the promotion--they were mostly high school or college age who don't seem to know about cars or business. When I contacted their support, they dismissed it and closed the ticket. The same promotional came up 6 months later with the same issue. Its apparent their web designers never change their own wipers. Either way, small issues like this can reveal deeper issues with their organization, so I am using other suppliers currently.
Tip for consumers:
Pay attention to the final details and that specials are properly-applied
Products used:
Wipers
The Good: Other parts stores mostly seem to have the exact same parts; NAPA often has stuff they don't.
The Bad: Online order pricing. My recent order showed three different prices, depending on whether your believed the email from PayPal, the email from NAPA, or what PayPal showed when the dust had settled. All other businesses get this right, so I don't want to hear the excuses. Also, they often fail to send a "Your NAPA Order is Ready" email, no matter how long you wait. It's happened to me multiple times, so it's a real issue that needs to be fixed.
The Ugly: Sometimes the site is wrong about which parts will and won't fit your car. Attached photos show a tail-light socket they said wouldn't fit fitting perfectly, and they weren't offering any other option.
I ordered a blue car cover through napa online, when it arrived it was not blue but gray! This is false advertising, you need to update your web page if this is an error on your part.
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Welcome NAPA KNOW HOW fans! This is the Official NAPA KNOW HOW page, and we're glad you're here. Looking for parts or a store location? Check out https://www.napaonline.com.
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