• Namshi

Namshi

Overview

Namshi has a rating of 1.45 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Namshi most frequently mention customer service, next day, and credit card problems. Namshi ranks 916th among Clothing Other sites.

  • Service
    61
  • Value
    58
  • Shipping
    59
  • Returns
    54
  • Quality
    56

This company does not typically respond to reviews

Positive reviews (last 12 months): 4.3%
Positive
2
Neutral
1
Negative
43
57
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Namshi is just a fancier souq.com with worse problems and worse customer service.
How would you rate Namshi?
Top Positive Review

“Good Experience”

Sachin R.
2/18/24

I ordered some football boots from namshi, specifically the mds zoom vapor 15s, and it shipped to me in less then 24 hours, in fact only a bit more than 12 hours, but it was my wrong size, which was my fault, so i asked for an exchange and it got approved. I asked how long it would take through email and they answered in a flash. The only reason im giving a 4 star is because the tag, box and wrapping paper were slightly damaged and the box had one small stain.

Top Critical Review

“Fraudsters. Not giving my money back”

Nikita J.
1/4/24

Where is my refund? I have been following up for a month now! Worst customer experience. Useless teams who are just sitting there and not helping the customers. Nobody is replying to my emails. Whenever I call, I get the same answer everytime that money will be refunded withing 2 working days..

Reviews (156)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (48)
Thumbnail of user sachinraleesh
1 review
0 helpful votes
February 18th, 2024

I ordered some football boots from namshi, specifically the mds zoom vapor 15s, and it shipped to me in less then 24 hours, in fact only a bit more than 12 hours, but it was my wrong size, which was my fault, so i asked for an exchange and it got approved. I asked how long it would take through email and they answered in a flash. The only reason im giving a 4 star is because the tag, box and wrapping paper were slightly damaged and the box had one small stain.

Tip for consumers:
If you go to the bottom and go to orders it wont work, you have to click on the account and then go to orders.

Products used:
Nike Zoom Vapor 15 Acad Mds Fg/Mg
Football Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user julia.abusaad
1 review
0 helpful votes
February 14th, 2024

I ordered several times from Namshi from Qatar and I always satisfied with them serves. Well packaging as well. Easy returns and refunds in less than 1 week. Also I'm satisfied with 95% of them products.

Tip for consumers:
I would like to see more brands in this platform and especially for beauty products

Products used:
Ladies bags

Service
Value
Shipping
Returns
Quality
Thumbnail of user natashaw163
1 review
0 helpful votes
September 23rd, 2021

I put through a smaller order to begin with, and it was already dispatched the next day. By this time I had gone back and filled my cart with even more things for a second order. I realised I never used my first order coupon on the first order. I emailed customer service and was waiting for their reply in case they let me use it towards my next order. I was getting impatient so went on here to see how quick their customer service was. I grew a little concerned reading the reviews here! I got a call from Namshi customer service about two hours later and they kindly credited my account with the discount I missed out on my first order. A couple hours after that my order was delivered! So I went ahead and processed the second order. Still feeling cautious, I chose their pay on delivery option just in case (after reading the reviews can't be too careful). Again, no problems, I just got my second order!

I was ordering here in Dubai so maybe I didn't have shipping problems others had? Either way I had a good experience with their service, for anyone who wants to be cautious I would just say do what I did on my second order and pay on arrival.

The prices were really good, and nice selection. Almost everything I bought was on the sale, near the lower end of the price scale so the only star I removed was because the quality of some of the items was so-so but then again you get what you pay for and they were cheaper items. The shoes were all amazing quality though I have to say! And the accessories and makeup perfect.

Tip for consumers:
Double check the sizing of the items as they vary a bit from brand to brand.

Products used:
Dresses, shoes, accessories, makeup.

Service
Value
Shipping
Quality
Thumbnail of user ninaf24
1 review
1 helpful vote
August 17th, 2017

I needed an outfit for a weekend night out and Namshi didn't fail me on their promise of 24 hour delivery. Their customer service is superb, the agents are responsive and friendly. Their selections are limited though. I wish they would add more affordable clothing but all in all, best online shop for garments in Dubai!

Thumbnail of user julieo14
5 reviews
11 helpful votes
January 2nd, 2016

They have a nice variety of clothes and the prices are affordable, even better when on sale., free shipping over 100 SAR, COD, free exchange. The shipping is pretty fast, just within days. The website is easy to use. They have authentic brands. I bought a number of sketchers shoes some on sale and some not, everytime arriving very fast. Fast shipping, good packaging. No complaints at all. I like that they have a wish list, not all sites do, this way we can remember an item of interest.

Service
Value
Shipping
Quality
Thumbnail of user fathys
1 review
2 helpful votes
September 15th, 2017

I enjoyed many high quality products from the site
Just the size of the shoes is little smaller than expected
Thanks to every one working with

Thumbnail of user ajmalh1
5 reviews
2 helpful votes
March 30th, 2016

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From the business

Fashion Online shopping for Women, Men and Kids? Dresses, Shoes, Clothes, Accessories at Namshi.com??? Free Shipping? 14-day Exchange? Pay Cash!

Company Representative

Thumbnail of user monah21
Mona H.
Typically does not respond to reviews

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