NameSilo

NameSilo has demonstrated complete incompetence in handling complaints about phishing sites. I have repeatedly contacted their support team with clear evidence of fraudulent activity involving the following domains:

Phishing Report: #******* [orbiita.biz]
Phishing Report: #******* [orbiita.biz]
Phishing Report: #******* [orbiita.biz]
Phishing Report: #******* [orbiita.biz]
Phishing Report: #******* [orbiita.biz]
Initially, they blocked the domain orbiita.biz under ticket #*******, but shortly after, they unblocked it without any explanation. I submitted multiple follow-up complaints, but they either refused to act or provided generic responses with no actual action taken.

Instead of addressing the issue, NameSilo's support team spends time making accusations and neglecting their direct responsibilities. This raises serious concerns about their commitment to user safety and compliance with the Registrar Accreditation Agreement (RAA).

I have also filed a complaint with ICANN (case number *******) and continue to gather evidence for further escalation. NameSilo actively ignores phishing-related issues, exposing users to significant risks and undermining trust in their services.

If you value security and timely problem resolution, I do not recommend this registrar.

What started out as a good experience, eventually turned to garbage. Warning, they wont let you know if your credit card is expired in advance of the auto renew. When it fails, they will auction your domain. They got $2.01 for my domain vs the renew cost of that.com, and the.net and.org domains. I told them they lost me as a customer over $2.01 and the customer service rep actually bragged that they got the registration fee and a buyer fee on top of that. They have a phone number but no customer service over the phone.

Go with a REAL domain registrar that has REAL customer service by phone and wont let you lose your intellectual property.

Beware. At one time they were good. But they're upgrading their interface and apparently functionality is not working reliably.

Domains showing as 'active' which may or may not actually be active. Dashboard showing inaccurate information. And support staff who apparently skims support requests, asks for the same thing numerous times and doesn't understand that you just answered that question 3 times, with screenshots. And never actually understands, let alone is able to fix the problem.

This is the worst domain name provider I have come across in over 20 years of business, they will permanently deactivate your domain names without any notice. Their customer service is also very rude, always despising their customers, and only one sentence in each reply.

Absolutely unprofessional and liability to any business owner. Upon switching to another Registrar, they promptly deleted all data including DNS and IP with no recourse. My website and email was shut down within 24 hours of transfer and left my business in complete limbo. They are absolutely no help unless you are paying for their services. If you choose NameSilo and then decide to leave, they will delete all data immediately - essentially flipping you the bird just for not continuing business with them.

When I make a report of criminal behavior to a webhost/registrar I expect them to investigate and take action based on evidence.
NameSilo tries to hide reports of phishing by ignore communications to their abuse contact info and forcing you to use their internal form system so that you cannot prove your communication to them regarding the abuse and they can ignore it as long as they want.
I've included an image where you can see their response to a complaint of criminal activity, they say "we cannot simply take reports at face value " This sounds reasonable at first glance; except then if you think about it you realize this also applies when you submit their form. Or you know they could look at the submitted proof, ask for more proof, aske their customer, or investigate if they were not directly profiting from their behavior.

Namesilo has this great deal on their home page, its annoying you cannot close that offer I don't want, the only option is to click the Get offer button. Very slick marketing from a slimy company forcing offers down customers throats.

I had a domain up for renewal, I was set to auto renew, I wanted to check what the autorenew price but you can't find it. I want to know the renewal price before I enable or disable the autorenew button.
This company isn't transparent in pricing by hiding this from customers.

Terrible hosting company! Even worse support, I regret trusting them with my websites! I was disappointed with the support when I needed it, my hosting was suspended without any possibility of backup and I only found out why after contacting them as they didn't inform me beforehand.

I have reported scam websites registered with them and they have done absolutely nothing. They should deactivate the domain name like any responsible registrar would. One of the scam domains is shopify-8.com
If you host your website on the same shared server as one of the scam sites your website and email will be blacklisted.
AVOID THIS COMPANY!

Please note these are domain name thieves. My company had a simple showcase site. And they suspended me for, supposedly, phishing. When it is false. I'm not a programmer, I wouldn't even know how to do it.

Very brutal communication, which does not allow any discussions. They suspend your account without warning for false reasons.

A complaint will be filed by my lawyer.

I have an account with them. They will not allow me to login to it. I know my login credentials. I have tried my username, website name, and even my email. Nothing works and the only way they would let me login is to show proof of payment for something that I have no idea what it is.

I've been a customer of NameSilo for years and have never had an issue with them. I use them mainly for name registrations and DNS and all have been great. I am considering switching my hosting to them. Very inexpensive!

Dsn record and modification are so buggy and troubles with sites builders! Stay away! Verification take sooo long, and most of site host wont recognize their setup. Your time is precious, just by your domain at a trouble free registar.

Namesilo is a scam they have deactivated my domain without notice for no reason. I see they have done this to many other customers as well. Would leave negative stars if I could, Beware this is your Warning Namesilo is a Scam.

I alerted them about a SCAM website that pretend selling "ATA" cryptocurrrency but never send anything.
I already alerted hostinger about the same website that was hosted in a different domain and they removed the scammer account within 1 hour. I was a victim of their that scam
Now, the scammer is using the same website with a new domain on namesilo.
Namesilo refused to do any effort to investigate the scam and take down the scam website even though I gave them all evidences.

I was a domain reseller with namesilo. I lost my password. When I tried resetting it using my email, it was such a hectic process. They asked for my ip address, proof of payment etc. It was just so annoying for such a simple thing. And it's not even worth it. Their coupons for bulk purchasing are trash, you save only like 3 cents. Website interface is terrible. I mean there are literally thousands of other better options. Namesilo is just not worth it

I moved all my domains from Godaddy to Namesilo. It is not asking stupid prices for stupid reasons like other mass saler platforms. Once I lost my password, it asked me one of my previous payments record and id photo which I found quite reasonable. This is what they should do or else you would see your account gone to someone else who is faking you.

I've been a customer of Namesilo for a few years now. I switched over to them from NameCheap after they repeatedly let me down on the support side. Namesilo is pretty awesome in that regard. I've only ever talked to support twice, but both times they were able to help me out relatively quickly. They have two-factor authentication which is a great thing for security and overall they have great pricing for their domain names. Really have nothing to complain about them at all. Would highly recommend them.

Namesilo locked my account with my 17 domains on it(1-10 years old) because someone wrote abuse about one of my domain(I suspect someone got envy for my 3letters name domain and wrote abuse exactly before 1-3 days of expiration of this domain to steal it after for their brand).
I cannot get access to change ns records of rest domains, neither pay for extension, neither transfer to another registrar.
I don't know what to do, they just ruined my business in one day completely.