NameHero has a rating of 4.78 stars from 2,750 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NameHero most frequently mention customer service, tech support, and reseller account. NameHero ranks 8th among Web Hosting sites.
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NameHero has been a wonderful host since day one. Their support team is so incredibly helpful to newbies when learning their system. They step in with recommendations when needed. My overall experience has been great, and the LiteSpeed servers are amazingly fast as well, helping out with so much. Highly recommended after going through a handful of other competitors first. I've been through hosting with lots of competitors, including GoDaddy, HostMonster, HostGator, Siteground, and IONOS.
It's a shame that after being a reseller customer of Name Hero for almost 4 years, now they took the one-way decision to migrate my account WITHOUT MY CONSENT. Now all my clients are offline with no website nor emails. For 3 days I have been communicating with support and I already did what they ask with no success. At first they say "No further action needed from your end. It may take up to 24 hours to propagate the DNS zone changes all over the internet. Please allow some time and then check." Now they say "...it can take up to 72 hours." How long should I wait? My customers cannot wait much longer.
NameHero has been a wonderful host since day one. Their support team is so incredibly helpful to newbies when learning their system. They step in with recommendations when needed. My overall experience has been great, and the LiteSpeed servers are amazingly fast as well, helping out with so much. Highly recommended after going through a handful of other competitors first. I've been through hosting with lots of competitors, including GoDaddy, HostMonster, HostGator, Siteground, and IONOS.
Im happy with the Hosting so far. The Interface is also very nice because its user friendly and you have a good Overview.
Needed to move Domain name from GoDaddy.com to Namehero per client request! Great Job as Always! Thank You!
Tip for consumers:
Best Hosting Company I've experienced!
Products used:
Domain Name Registration
I could start using the web hosting right after the purchase and I didn't face any problem yet. It's working just fine.
Any issues and you hear back (from tickets) within about an hour, even on weekends. And get positive action. And a personal response.
(As a contrast, hosting firm I used before took at least a day to respond, and then it was copy/paste and often useless).
Products used:
Website hosting
Great customer support. Nothing is to much. Answers in no time, always happy to help. I am a very satisfied customer of Name Hero!
Great company that I will continue to use for my company for years to come! Name hero has been fast, responsive, and overall just great!
Simple and fast for the domain and storage purchase. Just exploring for my future Experiences. Thank you.
For the performance and less learning curve to use WebHosting, it easy for me to use and recommend to my friend.
Thank you.
There's no question left unanswered in Ryan's reseller hosting 101 course. I don't come from a web developer/IT background but I was able to grasp his concepts. He broke lessons down into bite-sized pieces. I like that because im a slower learner who prefers visual & audio content so watching the video tutorials was perfect. Wish I had saw his course before I got a competitor's software. Hopefully I can change providers next year!
Name Hero helped me move my files from one another to another. I would normally be charged but they would an easier way to do it by a new tool in Cpanel in beta and did it at no cost. I haven't had a bad experience yet. Normally I can't remember customer service reps, but these have helped me a lot during my process of getting everything working correctly if anything came up. Thanks to Josh, Sam, Aaron, Adam, and others.
Products used:
I switched from the PLUS CLOUD hosting plan to the Resellers Corporate Plan
Quick, easy to understand, excellent customer service, no gimmicks or money hungry people trying to get in your pocket. Great! Thank you NameHero!
The best support there was only one issue that was not able to be resolved. (SNI) on wildcard domain with error 421 misdirected issue. The question was does Nginx have the same 421 misdirected issue as Apache? Can't ask my customers to keep clearing their cash when they come to the main site to put in a ticket and then go back to their site only to get a 421 misdirected cookie error.
Other than that issue the support is fantastic.
Best support/tutorial structure I've seen. I appreciate the commitment to educating and guiding your customers. I'm still getting my business administration/licenses/filings in order so I'm not ready for prime time just yet. I'll be poking around my site getting things set up for my launch. I'll definitely reach out if I have any questions. Thanks again!
As always....Just ask and you shall receive. That should be their new motto because every time I need support they are fast to answer and super fast taking care of the issue. Even doing things beyond the call of duty and I appreciate it. ***** Highly Recommended *****
Thanks
Name Hero is simply the best at support, shopping, products, ease of use. More than I have every received from a hosting company over the last 25 years! Outstanding and most times blazingly fast support! 10-20 minute turn-a-round on a ticket. I don't need tech support very often but when I do, it's there in spades. I cannot say enough good things about Name Hero. Happiest I've been with hosting in 25 years. Thanks!
My experience at NameHero has been excellent. And there hasn't been an issue I couldn't resolve with their helpful support!
Very straightforward process, I've made some mistakes during the process though but totally my fault.
On my third year with namehero and this is by far the best experience I've had with a host. I might not be the most knowledgeable website designer, but the team at namehero really makes me feel like I know it all! Answers to support tickets in minutes. The hosting packages are top rate and costs are reasonable! Highly recommend the team here if you need hosting!
Tip for consumers:
Go for it. They are awesome. Black Friday specials are awesome!
Products used:
VPS Hero
I purchased the corporate reseller package. I like the product much better than others I see offered elsewhere. The servers are extremely fast, and everything came with SSL from the very start so my data was secure at all times. The instructional videos were top-notch, and allowed me to get up and running very quickly without a bunch of guesswork. And the price is a bargain - though not bargain basement - in consideration of the entire package. Remember the adage that, "you get what you pay for".
Thank you for helping me move forward with your knowledge and experience.Great products and service.!
Excellent experience so far! Every request and question has been handled. I'm now on board.
thank you