• NameHero

NameHero

Overview

NameHero has a rating of 4.78 stars from 2,750 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NameHero most frequently mention customer service, tech support, and reseller account. NameHero ranks 8th among Web Hosting sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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What reviewers want you to know

Positive highlights

  • They have quick and responsive customer service, and really care about getting your site up and running smoothly.
  • Been using Name Hero for all my hosting needs for over a year and service and support has been excellent.

Critical highlights

No critical highlights yet

How would you rate NameHero?
Top Positive Review

“Amazing Hosting Services”

Cory K.
10/16/22

NameHero has been a wonderful host since day one. Their support team is so incredibly helpful to newbies when learning their system. They step in with recommendations when needed. My overall experience has been great, and the LiteSpeed servers are amazingly fast as well, helping out with so much. Highly recommended after going through a handful of other competitors first. I've been through hosting with lots of competitors, including GoDaddy, HostMonster, HostGator, Siteground, and IONOS.

Top Critical Review

“Migration of my reseller account without my consent”

Luis M.
2/4/24

It's a shame that after being a reseller customer of Name Hero for almost 4 years, now they took the one-way decision to migrate my account WITHOUT MY CONSENT. Now all my clients are offline with no website nor emails. For 3 days I have been communicating with support and I already did what they ask with no success. At first they say "No further action needed from your end. It may take up to 24 hours to propagate the DNS zone changes all over the internet. Please allow some time and then check." Now they say "...it can take up to 72 hours." How long should I wait? My customers cannot wait much longer.

Reviews (2,750)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (40) name hero (31)
Thumbnail of user coryk94
1 review
0 helpful votes
October 16th, 2022
Verified purchase

NameHero has been a wonderful host since day one. Their support team is so incredibly helpful to newbies when learning their system. They step in with recommendations when needed. My overall experience has been great, and the LiteSpeed servers are amazingly fast as well, helping out with so much. Highly recommended after going through a handful of other competitors first. I've been through hosting with lots of competitors, including GoDaddy, HostMonster, HostGator, Siteground, and IONOS.

Service
Value
Quality
Thumbnail of user kattyl4
1 review
0 helpful votes
July 31st, 2022
Verified purchase

Excellent service. Quick and expedited transaction. Very affordable and I am super excited. I'll be looking to upgrade in the near future.

Thumbnail of user marcelb124
1 review
0 helpful votes
January 1st, 2023

Im happy with the Hosting so far. The Interface is also very nice because its user friendly and you have a good Overview.

Thumbnail of user bills1924
1 review
0 helpful votes
July 16th, 2022

Needed to move Domain name from GoDaddy.com to Namehero per client request! Great Job as Always! Thank You!

Tip for consumers:
Best Hosting Company I've experienced!

Products used:
Domain Name Registration

Service
Value
Thumbnail of user nelsond95
1 review
0 helpful votes
September 5th, 2022

I could start using the web hosting right after the purchase and I didn't face any problem yet. It's working just fine.

Thumbnail of user amandag990
1 review
0 helpful votes
July 29th, 2021

Any issues and you hear back (from tickets) within about an hour, even on weekends. And get positive action. And a personal response.
(As a contrast, hosting firm I used before took at least a day to respond, and then it was copy/paste and often useless).

Products used:
Website hosting

Service
Value
Thumbnail of user arjennes
1 review
0 helpful votes
April 5th, 2022

Great customer support. Nothing is to much. Answers in no time, always happy to help. I am a very satisfied customer of Name Hero!

Thumbnail of user schalkv1
1 review
0 helpful votes
November 25th, 2022

I have to admit, The hosting website Name Hero did not disappoint. We ordered our website and got confirmation right away. So far I have not received any problems with the website and I trust I will not have to worry about that in the future.

Thumbnail of user donaldr805
0 reviews
0 helpful votes
June 23rd, 2022

Great company that I will continue to use for my company for years to come! Name hero has been fast, responsive, and overall just great!

Thumbnail of user jemyferc
1 review
0 helpful votes
June 20th, 2022

Its Great. Its easy to use and user friendly. The website is easy to understand too and if you have any questions in your mind you can just search in the YouTube and they have the tutorials.

Thumbnail of user madhur33
1 review
0 helpful votes
November 5th, 2022

Simple and fast for the domain and storage purchase. Just exploring for my future Experiences. Thank you.

Service
Value
Returns
Quality
Thumbnail of user narongphonk
1 review
0 helpful votes
December 13th, 2022

For the performance and less learning curve to use WebHosting, it easy for me to use and recommend to my friend.

Thank you.

Thumbnail of user kaylam112
1 review
13 helpful votes
April 2nd, 2019

There's no question left unanswered in Ryan's reseller hosting 101 course. I don't come from a web developer/IT background but I was able to grasp his concepts. He broke lessons down into bite-sized pieces. I like that because im a slower learner who prefers visual & audio content so watching the video tutorials was perfect. Wish I had saw his course before I got a competitor's software. Hopefully I can change providers next year!

Thumbnail of user setht25
1 review
3 helpful votes
February 17th, 2019

Name Hero helped me move my files from one another to another. I would normally be charged but they would an easier way to do it by a new tool in Cpanel in beta and did it at no cost. I haven't had a bad experience yet. Normally I can't remember customer service reps, but these have helped me a lot during my process of getting everything working correctly if anything came up. Thanks to Josh, Sam, Aaron, Adam, and others.

Products used:
I switched from the PLUS CLOUD hosting plan to the Resellers Corporate Plan

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesc2584
James C.
1 review
2 helpful votes
August 7th, 2020
Verified purchase

Quick, easy to understand, excellent customer service, no gimmicks or money hungry people trying to get in your pocket. Great! Thank you NameHero!

Thumbnail of user lexp15
Lex P.
1 review
8 helpful votes
May 25th, 2020
Verified purchase

The best support there was only one issue that was not able to be resolved. (SNI) on wildcard domain with error 421 misdirected issue. The question was does Nginx have the same 421 misdirected issue as Apache? Can't ask my customers to keep clearing their cash when they come to the main site to put in a ticket and then go back to their site only to get a 421 misdirected cookie error.
Other than that issue the support is fantastic.

Thumbnail of user mitchellf29
Mitchell F.
1 review
0 helpful votes
July 25th, 2019
Verified purchase

Best support/tutorial structure I've seen. I appreciate the commitment to educating and guiding your customers. I'm still getting my business administration/licenses/filings in order so I'm not ready for prime time just yet. I'll be poking around my site getting things set up for my launch. I'll definitely reach out if I have any questions. Thanks again!

Thumbnail of user db412
D B.
1 review
1 helpful vote
June 9th, 2020
Verified purchase

As always....Just ask and you shall receive. That should be their new motto because every time I need support they are fast to answer and super fast taking care of the issue. Even doing things beyond the call of duty and I appreciate it. ***** Highly Recommended *****

Thanks

Thumbnail of user daved225
Dave D.
1 review
1 helpful vote
August 14th, 2019
Verified purchase

Name Hero is simply the best at support, shopping, products, ease of use. More than I have every received from a hosting company over the last 25 years! Outstanding and most times blazingly fast support! 10-20 minute turn-a-round on a ticket. I don't need tech support very often but when I do, it's there in spades. I cannot say enough good things about Name Hero. Happiest I've been with hosting in 25 years. Thanks!

Thumbnail of user stephenm1110
Stephen M.
1 review
0 helpful votes
June 11th, 2020
Verified purchase

My experience at NameHero has been excellent. And there hasn't been an issue I couldn't resolve with their helpful support!

Thumbnail of user monicas136
Monica S.
3 reviews
0 helpful votes
April 10th, 2018
Verified purchase

Very straightforward process, I've made some mistakes during the process though but totally my fault.

Thumbnail of user billa162
4 reviews
36 helpful votes
May 6th, 2019

On my third year with namehero and this is by far the best experience I've had with a host. I might not be the most knowledgeable website designer, but the team at namehero really makes me feel like I know it all! Answers to support tickets in minutes. The hosting packages are top rate and costs are reasonable! Highly recommend the team here if you need hosting!

Tip for consumers:
Go for it. They are awesome. Black Friday specials are awesome!

Products used:
VPS Hero

Service
Value
Quality
Thumbnail of user timl181
Tim L.
1 review
13 helpful votes
November 19th, 2017
Verified purchase

I purchased the corporate reseller package. I like the product much better than others I see offered elsewhere. The servers are extremely fast, and everything came with SSL from the very start so my data was secure at all times. The instructional videos were top-notch, and allowed me to get up and running very quickly without a bunch of guesswork. And the price is a bargain - though not bargain basement - in consideration of the entire package. Remember the adage that, "you get what you pay for".

Thumbnail of user carlosj43
Carlos J.
1 review
0 helpful votes
February 25th, 2018
Verified purchase

Thank you for helping me move forward with your knowledge and experience.Great products and service.!

Thumbnail of user ricardos69
ricardo s.
1 review
1 helpful vote
January 20th, 2018
Verified purchase

Excellent experience so far! Every request and question has been handled. I'm now on board.

thank you

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Company Representative

Thumbnail of user ryang139
Ryan G.
Typically does not respond to reviews

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