Namecheap Reviews Summary
Namecheap generally enjoys a positive reputation for its user-friendly interface, competitive pricing, and efficient customer support, particularly benefiting small businesses and individuals seeking affordable domain solutions. Many customers appreciate the ease of transactions and the prompt delivery of services. However, significant concerns have emerged regarding service limitations for users in certain regions, particularly amidst geopolitical tensions, leading to allegations of discrimination and inadequate support. Additionally, some users have reported challenges with domain management and perceived dishonesty in service practices. Overall, while Namecheap is well-regarded for its offerings, it faces critical scrutiny regarding its customer service consistency and regional policies.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I see several comments here where people are complaining that their account is blocked. This surprises me because a few days ago I sent you an email with a complaint about real scammers, the Freewallet org website. And you still haven't even responded to it. Isn't the registrar obligated to remove services that engage in Internet fraud?
Good experience. Good service provide. I love this service. I am very happy for this service. Thank you so much.
Fue muy buena rapida y sencilla la usaria otra vez gracias
I am excited to see what I am able to accomplish with both of my items now that I can use them for domains.
Fast service, the platform is very easy to use, excellent price
Very nice and easy shop from Argentina! Thanks for the offer! I took advantage of it!
I've seen domains I purchased on namecheap that have then been made available for purchase on namecheap and also on other sites.
This was a fast and smooth experience. The website was easy to obtain.
I am deeply frustrated with how Namecheap has handled my situation. Initially, they challenged my account based on my Iranian identity. When I proved my residency in Turkey and legal business registration in the UK, they shifted their focus to the Persian language of my site. Despite my efforts to comply, they have not reviewed my content and insist on removal simply because it's in Persian. This is not just unprofessional, it's discriminatory. After weeks of waiting, I only received dismissive responses. This is no way to treat customers.
Good service, easy to follow instructions for domain buying, configuration. I liked that I was able to pay with my local currency and it automatically exchanged to dollars.
All works as expected. Nothing to complain. Good service.
Couple months ago I gave namecheap a great review but with the repetitive decline of good customer service I have to update my review. I just had a interaction with a rep and even though this was bad you have reps that are worst. In customer service you only have one job and that is to help the customer. Why did I spend almost an hour online to not receive any real help. The namecheap reps are getting lazier and less helpful every second. They need to fire them and hire people that actually want to work. This low quality experience happened with a rep named Vitalii Panchenko just now. As much as namecheap is affordable it's low quality customer service isn't worth the headache.
Update the shift leader of the managed WordPress department Bohdan Lysnik contacted me but he was basically excusing the terrible customer service representative behavior and also lied as well. So basically most of namecheap's customer service representative are low quality.
The buying process was fairly easy but i felt resentful to fulfill this obligatory review and confirm my purchase several times. The UX part that comes after the purchase could be improved. Tried to submit this review two times but each time didnt manage to error messages keep popping up...
It might be a cheap domain registrar but that's all.
My client used and paid extra for their "Privacy Protection" service, which is a complete unnecessary service by the way as by law they have to protect it anyway!
As we transferred the.or address to a new registrant we thought that the ownership verification mail will be sent/forwarded through their privacy protection service as they claim on their website. Wrong thought!
The domain was transferred, thx god! But now the second ownership change verification mail is missing and that can/will cause a termination of the domain at the ICAAN... Thank you Namecheap for NO service...you are not worth the few cents ppl safe when registering with you. You guys lead ppl to pay for extra services... not a good business model... Namecheap... no thank you, we recommend our clients real registrants but NOT Namecheap.
Great overall experience, especially with chat support.
I got best experience from NameCheap and i will continue more services from Namecheap. I hope i will purchase more soon
About the Business
Namecheap is a domain name registrar and web hosting company. We love our customers and thrive on making them happy.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members