NA-KD

I cannot speak on returns but I did read reviews on here first and was hesitant, but I'm so glad I placed my order. The site does tell you if something runs small. I sized up one size in the shirts since they had a note that they run small and they fit perfect. The pants also ran small and I ordered one size up and they fit perfectly as well. (I ordered a 40 and I'm usually a size 8) but for the people saying the sizing is off I definitely would recommend actually checking the size chart on the website because I had ordered based on google I would've ordered a 41/42 which would have been too big. Everything I received was the correct size and the quality is good too. Again can't speak on customer service but I would definitely order from them again! Also shipped extremely fast.

I ordered from here a few weeks ago and the clothes that came in were super cute and great quality. One of my tops ended up not being able to be shipped so I inquired about when the refund would be issued. When doing so I got a quick response from Na-kd with a very kind answer and a discount code for my troubles. It was unexpected but appreciated.

My order didn't get delivered (not by the fault of Nakd but because of the postal service, but when I e-mailen them they apologise, chased the postal service down and came up with a solution to make it up to me. Often customer services are mediocre as best but Na-kd dealt with my issue in a quick, personal and Nice way. They also have really nice, good Quality clothes so I'll keep buying here.

Few of items, I didn't order the correct size and they were so helpful in processing my returns. The things which fit me well were so good!

Hatte mehrere Kleider bestellt, bekam eine Benachrichtigung das die abgeschickt sind.
Paar tage später habe ich eieder bestellt und die ware kam auch an nur die erste Bestellung ist nicht angekommen und das geld wurde abgebucht. Auf der Sendungsverfolgung ist das packet noch nach 2 wochen unterwegs, was sehr unwahrscheinlich und noch nie so lange gedauert hatte. Ich schrieb darauf bei nakd Kundenservice an und das Problem wurde sehr schnell geklärt. Vielen Dank.

I ordered an item a month ago for the first time. I had problems for the delivery. On the courier tracking system was showing that I got the delivery but in the end I didn't get anything. So, the problem was with the courier in Ireland and I made contact with the customer service team and they are ALL absolutely amazing. Hanna, Charmaine, Yani, Christian, Rina, Maila, Nat, Jenny, Melinda all fantastic. Customer service is great and they are all helpful and super kind. In the end they arranged another delivery for me which I got.

Recommended!

Chiara

I'm amazed at the customer service here. Not only do they reply within just a few hours, you often get to speak to the same employee who knows your situation. And on top of that: they are one of the kindest people ever. Honestly never experienced something like it! They handled my faulty item correctly and quickly. Many thanks!

The customer service member who dealt with me was kind, helpful, very efficient and just lovely. Excellent company with fantastic people.

This shop is my favorite at this moment. I've never seen so kind employees in any of online shops. Always helpful :) talking to you with respect without any issues because of your problem. Amazing!
About the goods in this shop I can recommend in more than *******%:)
It's pleasure to spending money in this shop :)

Top notch communication. Fast and effective like I've never experienced before. My order didn't arrive yet but I might order again just because of customer service haha

Directly help and customer care in any problem you have
They answer quick and politely.
Very good site.

Great customer service, quickly to respond even on a sunday! Always a pleasure when shopping at NA-KD.

Im very happy with the customer service. They respond really quickly and everything works very well and quickly. If you need to return something you can 100% rely on your refund being made as soon as they receive back your product. I recommend shopping with NA-KD!

Every time I have a question, NA-KD's cs team answers quickly, kindly & comprehensively! Other companies should take notes! The service keeps me coming back as a customer and always offers me the highest standard in an online shopping experience.

Lots of great stuff, good prices and quick delivery. Very helpful customer service. Only one problematic thing is return, there is no enough drop off parcel shops near me. It should be possible to return via Royal Mail.

If you have a question about something on their site, you can easily contact them and you get a respond really quickly, for me it only took 2 minutes! The response was very kind and extremly polite. I got the help i needed very fast, easy and her kindness made me happy. I have nothing to complain about!

The customer service is really great. They answer and fix the problem in less than 10 minutes. You can easily communicate with them which is not possible for all brands.

I love that you don't need to pay the shipment and that return is free. So nice. They have very nice and comfortable clothes! I will always be a buyer if it continues like this if by now. Thanks! :)

I had an issue with my package not being delivered and the person helping me was incredibly helpful and efficient!

Very good and fast customer service who are willing to help you as quickly and best as possible. In my case, issue with Klarna who sent reminders to pay for something I had sent back in a separate shipment. NA-KD confirmed immediately and made sure that this was fixed, saving me a lot of time and frustration.

I am so happy with na-kd, very kind, very nice clothes, very helpful customer service, i would like to say thank you I'm very thankful that if you have a question and contact with the customer service, you don't have to wait days for your reply, they answer within 1 hour thats why i will always order here

I ordered a few items and loved the material of every piece but one sweater. I send it back and kept the rest. After the first time washing one of the sweaters was a bit torn up in the back. I texted the support immediately and they answerd with in an hour! I got an extra retour lable and was even able to get the discount from the last order transfered to my next order. Great Support! Great clothing! Love it

Im honestly so shocked by the customer service and quality of the products, ive emailed them and within minutes they responded and gave me a solution to my delivery issue. I have never encountered a faster service from other websites!