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MyUS has a rating of 2.72 stars from 5,285 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyUS most frequently mention credit card, shipping costs, and ship request problems. MyUS ranks 103rd among Mail Forwarding sites.
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This company stands out as the top choice for conducting business. If you require assistance, don't hesitate to request Jeff, as he caters to all your needs. Their professionalism is exceptional, marked by superb communication, making it an outstanding experience overall.
Super slow, took them 2 days to scan the parcel - and then another 2 days to process it. They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong). I dread to think how much longer it will take, then they actually have to ship it to me. All of this while on a premium trial - definitely will not be renewing or using them again. 2024? If I am lucky.
The staff is professional and ready to answer all inquiries with outstanding performance
Very thanks
I had a package MyUS received without an invoice. They gave it a value of $200 more than what it was.
I did a chat with Michael(a great guy) and got this fixed.
There customer service is Frist class. Mistakes can be made but u need good customer service to fix it
I have had the privilege of interacting with Abubaker at MyUS.com on several occasions. Even though it was under unfortunate circumstances with the shipping company, Abubaker was always prompt to reply to my emails in addition to being very professional. He deserves more than just the five stars which I will still give him anyway. Thank you for all your help.
J. Loy.
France.
Thank you Michael for the patience. I am so impressed! What a remarkable person and company. They have a customer for life!
Very fast answer and clear by agent esther... she help me very much... thanks. Continue like this
We worked it out and he solved my issues. The guy shipping my items too me didn't make it too clear on the paperwork what they had done. It was resolved simply.
Thanks
I have been usig MYUS COM for a couple of months and I find their service outstanding. Whenever I need assistance, I send them aan email and MATTHEW replies almost immediately. Really, congratulations to Matthew. He is excellent!
Tip for consumers:
You must really understand and use correctly the system. All information is available and easy to understand.
Products used:
This is a company that receives goods bougth in the USA and ships all over thge word. Excellent service and you are lucky if you end up with Matthew
It is always our pleasure to assist you. Thank you for using our service.
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I couldnt log in to my account for some reason. Then I went to the Chat area for help. The agent who helped me, Mr Roderick was very helpful and quick in fixing the issue. Am really glad that in a matter of seconds he was able to unblock my account.
Love these guys, always willing to help out and look after me when I have issues, which is rare. Thanks for your help Edrian.
I have wrongly sent my package to MyUS official address instead of mine. Dorothea (the assistant) had been very nice and immediately fixed the issue and even updates my log.
Thanks MyUS for this wonderful experience and allocating great people like Dorothea to help us once needed.
I had an issue regarding my yearly membership, and this man "Roderick" he helped me and solved the issue! Thanks to him. I'm really happy
I had an issue with some packages. I received help quickly and with no other issues, my problem was solved. My agent Beatrice worked very fast, i praise her here because she deserves it.
It is always our pleasure to assist you. Thank you for using our service.
Roderick was very helpful on Live chat when trying to solve my issue.
He was prompt to respond, polite, patient and efficient.
Thank you!
Fast customer service, despite what looked like a long queue, got to the front fast and got all the help I needed!
So much easier than other forwarding services I've used previously :)
Thank you for the kind words! We truly appreciate it.
I was facing a problem with my packages, it doesn't contain my suite number.
One of the employee (Abubaker) really help me to find them and add them directly to my suite, Im thankful to him.
It is always our pleasure to assist you. Thank you for using our service.
Excellent packaging and great customer service
Their customer care Rep Edrian and Neil had helped me through the shipment procedures...
Highly recommend for people who want to buy from US.
This company stands out as the top choice for conducting business. If you require assistance, don't hesitate to request Jeff, as he caters to all your needs. Their professionalism is exceptional, marked by superb communication, making it an outstanding experience overall.
Novelyn was very easy to communicate with and quickly resolved my problem. Very grateful!
It is our pleasure to assist you. Thank you for using our service.
Website wasn't updating my parcel status. Tried countless times to get in touch with someone about my parcel and it's whereabouts. Finally managed to chat with Roderick who just went and dug out the info I needed. He was fast and polite in his answers. Definitely a great CS. Now I'll just wait at least I know my parcel isn't stuck in space.
I received an email to say I was be8ng charged for a package in my suite. I had not ordered a package. I used chat and was helped by Roderick, who resolved the problem promptly.
I live in Australia and I was looking for a service to help my designer in the US ship me some wallcovering. The supplier would not ship direct. I signed up with MyUS and had it shipped to my suite there, they in turn reshipped it to me in Australia. I found their rate very competitive. I was provided a tracking number and could follow the package. FedEx contacted me separately for import and custom duties. I was initially concerned as the package had shipper delays due to the winter storm in the US. I would have liked to have been able to call someone at MyUS directly - I'm old school that way. As a call was not an option, I did email and was pleasantly surprised I got a relatively prompt reply. All in all I was very pleased with my experience and would recommend the service to others. Guys if you see this review, thanks so much! Cheers, Carter
Tip for consumers:
The site is legitimate. I think the people that had issues probably didn’t read enough on the website and/or didn’t submit questions before engaging their services. I had a very positive experience. While I would have preferred to pick up the phone and speak to a person when I had concerns, I did receive prompt, helpful replies to questions that emailed.
Products used:
Wallcovering
We truly appreciate the kind words. Thank you for using our service.
Novelyn was the greatest with helping me correct my item value in less than two minutes. Great customer service
It is always our pleasure to assist you. Thank you for using our service.
Roderick, the person Live chatting with me was of a great help, he allowed me to easily solve the issue i had. Very polite and easy to talk to
I received an excellent, quick and professional service from John Benedict. Five stars plus!
Gain trust and grow your business with customer reviews.
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
Operating since 1997, MyUS has been named to Inc. magazine's 5000 fastest-growing private companies six times, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $260 million in eCommerce purchases annually, with hundreds of new members joining every day.
It is always our pleasure to assist you.