MyUS

Update: MyUS refunded the shipping cost difference and explained that the free tier doesn't provide this option. Therefore I updated the rating. But I hope they could make their tier system less confusing so that consumers won't have this misunderstanding in the first place._-------------------
I opened an account and shipped one item <1LB to MyUS. I expected to start a shipment manually once the package arrives. But to my surprise, one day I suddenly received a payment notification from PayPal. Only by then did I know that MyUS shipped my item without any of my action. They also added shipping insurance and selected a more expensive shipping method by default. What's worse, after fiddling around for 10 minutes I still couldn't find out how to stop this automatic shipment schedule. I followed their official guide but the option was not there! I will avoid using their services in the future!

I enrolled in the company's website a few weeks ago and was super excited to use them for my shipment. Unfortunately it is not going very well. No agent is available to take calls, it takes 3 hours in the queue for the "chat now" and whatever the agent told me is total lie. My packages have been delivered since May 20 and 22 and they don't show in my suite, let alone sent to destination... I am on a 30 days trial, now wondering if this is worth it...

Michael so friendly and support me faster than I imagine but the application for chatting is too bad and all the conversations delay.

The company service is great but they could help us to inform the duty fee regulations for each country. For example: I bought $ 30 of merchandise plus $ 45 shipping and handling because MyUS.com used Fedex to ship and Brazilian government recognizes Fedex as express courier. In resume, I must pay 100% duty fees over the entire invoice meaning either the shipper or recipient must pay $ 75 more. If I knew these charges, I would have used the old USPS because merchandise below $ 50 do not pay duty fees. Yeah, there are things in life, you use only one time and no more. I can't recommend this method to ship personal items from USA to Brazil.

It was a three hour wait in online chat when I tried to ask about the cheapest shipping option not being used. Right now the screen still says "your up next" for the chat, but it is not connecting.

Agent didn't read my description of the help i wanted, the agent assumed that my package did not arrive in-suite yet by telling me immediately to keep in mind a package takes 1-2 days to be processed whereas the package was already in my suit. After checking my suit, the agent realized that the package was labeled dangerous goods. They apologized afterwards for not checking properly.

I haven't been able to ship due to some options I didn't know. But I'm still new and trying. So Ill give time

The (or some?) agents do not have access to edit line items (except for price) which makes it a long and hard process if the person who logs in packages has made an error. Trying to get this fixed via chat is hard to very hard. There are regular errors in the login process lately, and these need to be corrected. I am a long term customer and sent about 1 package every month. Their prices are good for me. Do not sent batteries to them because sending batteries overseas is expensive and perhaps more complicated. Buying batteries local is a better option. Medical items (like a simple sleep apnea mask) may also cause delays.

Im not sure if I was interacting with an AI or robot. In the whole process I dont know the representatives name. He/She/It kept sending me response in a new mail without replying in a consecutive mail thread. It is difficult for a customer to recall previous conversation or deal they made. Overall the experience was not pleasant though..

Pedde resolved my initial issue in a timely manner which I appreciate but was a bit confusing when I asked to clarify some extra details.

In the last two weeks, I received four small packages at MyUS. Two were promptly logged into my suite and shipped to me, since I have the automatic shipping option for single packages. The remaining two are somewhere in their warehouse (but who knows where?). One of these packages arrived on August 3, and the other on August 8. Though, now (on August 14) the MyUS website states: "We are currently taking 48 hours to log in packages at our warehouse".
I have chatted with their assistant Jonalyn twice. Three days ago, she told me that she would inform me via email, but I have not heard from her anymore. So, I have sent an email, but I have received only an automatic reply saying that a case (case # *******) has been opened. I am trying to talk with the chat once again, but all agents are always busy.
What is more, I am expecting three more packages. And I have paid good money for the contents of all these packages. I am writing here because I have seen that they sometimes reply. I give three stars, for the time being, because I still hope to receive all my package. If so, these 3 stars will become 5. If not, they will become 1 star.
Briefly: does anyone at MyUS know what is going on with my two aforesaid packages? Can someone check my email message and reply? Thank you.

My experience in chatting good after waiting and trying for about more than one hour.
Main problem with MyUs is the communication. Any contact certainly urgent.
All Email answer after 1-2 days. Always I have a problem in my package reach and when I need to ship it. I suggest to use multi Email addresses to cover all suits and to answer in same day.

The system services are good and fast.
But the only thing I am not happy with was the lack of response time of the live chat. I have found it difficult to contact the support when I needed to. But to be honest, the agent Zyrra have helped me a lot in troubleshooting my issues as I have had two power banks In-review for a very long time.
The other thing that was not on my expectation was the shipping rates. I am running a business in my country to sell these bought items to make a profit. But the shipping rates were too high for me in order to achieve that as the system restricted me to any ship with DHL which is the most expensive carrier.

Professional fast support and my issue solved very fast from first chat which really thanks to the agent Christian A.

Actually you are good but still not the best, I am not very happy in my experience with MyUs
Because I have to send many of e mail to fix many problem in every deal.
And that's what I found it in my experience:
1- no fix shipping price > as my current period (see last mail).
2- Updating the suite is very slow.
3- customers service all time asking about screen shot ( they must know them job without screen shot).
4- good shipping rate with heavy but still expensive with light.
5- very slow in contact and Email replaying.

Many mistakes in registration of product categories and mistakes in item quantity registration are frequent, and it is troublesome to make a correction request from the inquiry form. Inspection fee may be charged even though it is a correction request to correct MyUS's mistake. Require accurate product category registration and accurate item quantity registration.

I needed MyUs to solve my shipment problem but the shipment price always exceed the product price so I could not ship anything through MyUs since I joined. I therefore decided to cancel my membership. I had a live chart with Jeylac who tried to help me stay. She was so sweet and attended tobme like a brother. Big ups to her.

Chat support agent Pedde Jeff D. Was great - he did the best he could to help me with two issues. One was fully resolved (thank you), but unfortunately the second issue was not (not his fault - my package was received by MyUS and sent to another customer by mistake). I'm now waiting on escalation to resolve the issue amicably...

Today) Abubaker(reply was quick, unlike those who had served me in previous times, thanking him.
I always ask Mios to provide people who serve the client quickly.
Secondly, we want you to reduce shipping costs because they are very expensive compared to the weight of the box.

The first customer service agent was not helpful at all and I complained. The person that reached out to me afterwards was helpful and I did get an apology for the service. I am currently testing out the service. They said they have coached the agent and hopefully my experience will continue to be good.

Overall service and site design is excellent, with an array of useful, reasonably priced services and a great user experience. They do send too many 'touchpoint' emails once you sign up but this is normal business practice these days.
Currently I have a shipment of 5 $929 laptops that have been in 'in-review' status for 36 hours while I wait for someone to check the value against the Amazon invoice I uploaded. The customer service rep was polite and friendly but couldn't help because this task needed to be 'escalated' to someone more senior, which may take another 24 hours. This is completely ridiculous as it's a simple 1 minute job to check that the Amazon invoice I uploaded states the same value as what I entered. It certainly doesn't require escalation, and it should have been done within a few business hours of receiving the invoice. Get rid of stupid and unnecessary internal policies and trust your staff and I'll be happy to update to a 5 star review.

I hope it's a good experience working with MyUs company, personalized service and more.
However, I would like to discard the sending of the product that is in my suit, since it is not legible to be sent to Mozambique

Nice. But the agent took over 25 mins to come online. I don't think its agents' fault. But the overall support system of myus seems slow. Agent was quite informed though. Agent name Pedde Jeff D