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MYTHERESA has a rating of 1.74 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYTHERESA most frequently mention customer service, credit card, and next day problems. MYTHERESA ranks 281st among Designer Clothes sites.
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I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them.
I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.
It was my first purchase. I saw the reviews after I made my purchase and became very skeptical about it. But fortunately, My Gucci shoes arrived in time, well packaged and with perfect fitting. Customer service was very helpful throughout the process as my shipment was delayed by just a day. Overall a great experience. Will be buying again.
Products used:
Shoes
First exprience was very bad.
Ordered several other items since and their service improved considerably.
Good and reliable so far.
I read all the negative reviews after I made the purchase, and honestly I was really worried! But it turned out fine.
I order a pair of Lanvin flats (on sale!) on Sun and it arrived on Wed! I was really surprised when I received the parcel. I was worried about the size, packaging and the quality (as some of you mentioned it was worn and old) as I unwrapped the parcel. But everything was just fine. The shoes were brand new and so was the box. It even came with a really nice folder (which holds the three forms to be filled if I were to return the shoes... LOL) luckily i didn't have to return my purchase!
I'd recommend this site if you're purchasing something that you're sure of the size, colors and stuff so to avoid any possible returns.
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Mytheresa is an industry leader in the world of online luxury fashion and retail. For over 30 years the highly successful Mytheresa store cemented its status in Munich as a pillar of style and taste, and in 2006 it widened its customer base globally by launching a small e-commerce extension. Today, over 500 employees work together to create an unforgettable online shopping experience. What makes Mytheresa so unique? An exceptional curation of products from over 200 of the world’s most covetable fashion brands, exclusive designer collaborations, an outstanding customer service team made up of native speakers in multiple languages, and fast and reliable delivery to more than 130 countries across the globe.
