MYTHERESA

Really disappointed. In november i ordered a pair of shoes and my package never came. Every day I tried to contact the company to find a solution and they told me that they would inform me. I do not recommend this particular store at all.

Just recently purchased a Burberry bikini. Package came fast but I was disappointed that they didn't put the bikini in the original Burberry wet bag.

Also the custom fees came up to half the cost of what I bought it for.

I ordered several dresses for an event from this site the same day I ordered from 3 other websites. All of the other dresses were shipped and received with at least five days to spare before the event. However, it's been over a week and the shipments have been delayed twice. Now they're telling me I will not receive my order until 4 days after the event, which is two weeks from the date I ordered them. They have no expedited shipping that I can pay for, so I will have to send them back as soon as I get them. Make sure you order at least 2-2.5 weeks in advance of the date you need them. Not sure about the quality or if I even receive them at all.

Company actually seems ok, but very badly managed!
Don't listen about the benefits -they dont stick to them. Shame as it seemed to offer so much more but with a narciscistic manager who 'needs' to tell you about his 'life' more than help the staff you know it's a NO-GO!

I was a god customer of Mytheresa.com. Last year I spent over 3,000 pounds in this online retailer. Two weeks ago I bought J Brand jeans. I have 5 pairs of this brand jeans at home and funny, the pair which arrived and it was my usual size, was too small. They exchanged it for a bigger size. I received the jeans last week. After I wore them for an hour, the stitches ripped apart. This was actually few hours after delivery. I didn't know there is a problem as such and I took the tags off. The next day I sent them back, this was before 24 hours after I received them. I just received the customer service letter that they will not accept this. They are refusing to inspect the material, or to contact the brand. In the mean time I found out from the local high street store which also stocks J Brand, that there is a manufacturing mistake with this particular style, which also comes in irregular sizing. They got several returns which they already accepted in this store. I reminded Mytheresa.com customer service, that they are in breach with several EU trade standard laws, but they don't care! I am very disappointed, I think they have very good buyers. In March I just bought pair of Gucci's which were completely sold in UK by Net-a-porter, also they usually get things in stock before Matchesfashion.com. Now I have to contact my credit card company and start the dispute; also I will contact the Trade standard office of UK! So my advice-be careful before you buy something from them! The customer care team, does not represent customer rights!

I bought a 1600 euros Saint Laurent bag from the site and asked to get the original box included with it. I wrote my question to the delivery instuctions PLUS sent an email to their customer service right after my order.

MyTheresa answered and wrote that Yes I would be getting the original Saint Laurent cardboard box too. YEY I was so happy! But. Well, I did not get the original Saint Laurent box as promised, I just got the basic MyTheresa box.:(

I immediately contacted their customer service and got a reply that they are sorry and would not be able to send me the box, but would return me my 13 euros (...) of the delivery cost. WHAT. I payed 1600 euros for a bag and did not get what was promised, and 13 euros should make it ok? I want that d*mn box as was promised.

When you order something and they make you pay at least 13 euros for delivery in europe with a delivery time 2-3 working days and you get your parcel in SEVEN days thats not professional. I emailed them and all they had to say was sorry and apparently was due to weather. Well guess what. It only snowed one day in my town in greece but on that day my parcel was still in milan.
I dont think i ll ever buy from them again. You see other websites like Forzieri, Farfetch even Raffaello network, where you pay a lot less for delivery(even nothing at all) and you get your parcel on time. I. e i ordered something from farfetch a few days earlier when the weather was a lot worse and got my items on time.

I put a negative review on about my thresa and have read loads of great reviews, let me just say I would have put good reviews on for all my purchases that I have made previously, which were great, they do come wrapped beautifully and are authenticc, but the probem is when you want to return items... so if your product is not faulty great, but of it braks etc rally bad bad if it does

Very disappointing. A luxury store without the high end service. If you want prompt service and to be kept informed, shop at netaporter.com. I ordered a pair of Chloe shoes. They asked for copies of my ID and credit card (not a problem, I respect verification procedures). Apparently there was some error with my card (highly unlikely, but anyway...) and they cancelled my order without informing me. I sent 2 emails enquiring about the status after I hadn't received the goods and only today received some feedback.

Ordered on 10/8 and now it's 10/12 and I haven't received shipping confirmation nor have they responded yet to two emails from me... my first experience was excellent but this experience leaves me wondering... should I shop here again?