• MYTHERESA

MYTHERESA

Overview

MYTHERESA has a rating of 1.73 stars from 234 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MYTHERESA most frequently mention customer service, credit card, and next day problems. MYTHERESA ranks 281st among Designer Clothes sites.

  • Service
    70
  • Value
    64
  • Shipping
    66
  • Returns
    49
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
0
Negative
19
73
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service Was very cold... implied that I was at fault... yet their paperwork was wrong.
How would you rate MYTHERESA?
Top Positive Review

“Happy Customer”

Ele T.
1/1/24

I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them.

Top Critical Review

“Scammer! Big fraud website, Be careful”

W S.
2/15/24

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

Reviews (234)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68)
Thumbnail of user ws196
1 review
2 helpful votes
February 15th, 2024

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

Tip for consumers:
No item was sent!!! Only empty box. Scammer!!!

Service
Value
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Thumbnail of user eh354
1 review
0 helpful votes
March 14th, 2024

Purchased $1000 worth of goods. Had signature upon delivery. Never got the items nor signed for them. 6 weeks later, hundreds of phone calls, and frustration, they finally emailed me back telling me it was delivered. Clearly it was not. Will be pushing for a chargeback through my cc issuer. Buyer beware - sounds like there's a few of these.

Thumbnail of user tetzaremba
1 review
0 helpful votes
March 25th, 2024

This shop is scam!I'm buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls,letters,long waiting for explaining them mailed me that them didn't find my third returned pair of shoes. I'm in shock! What to do in this situation?! I'm robbed!

Tip for consumers:
It’s scam!

Products used:
Shoes

Service
Value
Shipping
Returns
Thumbnail of user nikkivalani
1 review
1 helpful vote
January 8th, 2024

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process.

Products used:
n/a

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Value
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Returns
Thumbnail of user berezutska.alisa
1 review
0 helpful votes
March 16th, 2024

The shop consistently lies to its clients, doesn't stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort.
I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party.
I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn't even sent and it's already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it's already clear it wouldn't arrive on time as well.
I will never purchase anything from them again and don't recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers.

Tip for consumers:
Do not trust any promises they give. Neither their dispatch times nor delivery times have anything to do with reality!

Products used:
I didn’t get to use dresses due to company not being able to even closely stick to promised delivery timelines

Service
Shipping
Thumbnail of user ciarat11
2 reviews
1 helpful vote
November 20th, 2023

I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time.

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Thumbnail of user jn406
1 review
4 helpful votes
December 8th, 2023

I bought a pair of Christian Louboutins and I tried them on inside my home on hardwood floors for two minutes and they didn't work with my dress. So I put them back in the box and returned them. A week later, I get an email saying they refuse to take back my return because they have been worn and they will charge me for the shoes and would send them back. I know I only tried them on for 2 minutes inside my home so it was impossible there would be any damage. I asked them to take pictures of the bottom of my shoes to show me the proof I wore them and caused damage. They never did. Instead of sending me proof of the bottom of my shoes I know I didn't wear, they emailed me saying they attached a photo of the instructions of how to take care of every shoe and the attachment was blurry and you could not see anything! Attached is what they sent me of their "instructions." They are con artists. Never shop here. I've never seen anything like it. If I could rate them in negatives, I would. Buyer beware! Once I receive the shoes I supposedly have damage on the bottom of the Christian Louboutins, I will write another review to show what they consider "damaged."

Tip for consumers:
Do not ever buy from here! They are awful and are horrific.

Products used:
Shoes

Service
Value
Shipping
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Thumbnail of user jacqrva
1 review
4 helpful votes
October 19th, 2023
Verified purchase

The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life.

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Value
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Thumbnail of user abrahamm176
1 review
0 helpful votes
February 2nd, 2024

BOUGHT A VELVET GOWN FOR 1000 DOLLARS SHEEN WORE OFF AFTER WEARING AND SITTING FOR 1 HOUR.RETURNED IT AND HAVE PICTURES OF THE GOWN...REFUSE TO HONOR OR EVEN GIVE A CREDIT EVEN AFTER AN REPRESENTATIVE SAYS THE GOWN IS NOT MADE TO BE WORN.YOU BELIEVE THIS BULL$#*!...STOPPED THE CREDIT CARD PAYMENT

Service
Value
Thumbnail of user federicae2
1 review
4 helpful votes
September 19th, 2023

I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service.

Service
Value
Shipping
Thumbnail of user cg623
1 review
6 helpful votes
September 8th, 2022

My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info.
For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.

Thumbnail of user tomt1163
1 review
3 helpful votes
July 19th, 2023

Ordered a pair of rick owens shoes, too small, and return via Post as they requested. It's been 2 weeks since the item arrived at their warehouse, and still no refund. Multiple emails have gone unanswered, and phone calls have resulted in different messages from the person on the phone. Some say item that arrived at Swiss warehouse has to go to their German warehouse. Others promised refund by certain day, and no payment received. At this time, it appears they are not upfront and honest. Avoid ordering from Mytheresa.

Products used:
Rick Owens geth sneakers

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Value
Shipping
Returns
Quality
Thumbnail of user ekizashvilinatali
1 review
4 helpful votes
June 18th, 2023

I ordered a bag and they didn't send it, they informed me after 1 week. I don't have time to buy another one and wait. I wrote an email and they don't answer because they don't want to. Irresponsible company, I do not recommend anyone, liars. (I had ordered 2 bags for me and my friend, this is probably the reason. Actually, I was left without a bag.)

Tip for consumers:
They may cancel your order after a week!

Service
Value
Shipping
Returns
Quality
Thumbnail of user erics3011
3 reviews
3 helpful votes
March 6th, 2023

This is a hit and miss business. Ordered first time no problem. Recently ordered and started to get the run around on shipping date. Numerous "sorry for the delay," ship date given is usually the day of the response. I asked to cancel the order and now there's no response. Made complaint with PayPal and no response to them. I suspect they will hold the funds for the maximum time or completely scam me for my money. This company is a complete SCAM.

Thumbnail of user claraj87
2 reviews
10 helpful votes
October 31st, 2023

I am a long time customer here and I am happy to say I will be taking my business elsewhere!
To claim to be pro-peace and then taking off an Israeli designer! (and by keeping one that's Pro Hamas).
I look forward to watching your company fail in the stock markets because you just losed most of your cliental.
#IStandWithTheJewishPeople

Service
Value
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Thumbnail of user brodgers611
1 review
1 helpful vote
April 17th, 2023

Ordered a clothing long sleeve and received a completely different style of long sleeve shirt. Did not wear it nor damage the tags.

After attempting to work out an alternative to return. Company stated they would not take back because "tags looks used"

Pathetic excuse. Highly recommend not purchasing from here

Tip for consumers:
Disappointing company highly recommended to not use

Products used:
Long sleeve shirt

Service
Value
Shipping
Quality
Thumbnail of user krystsinam
2 reviews
4 helpful votes
July 11th, 2023
Verified purchase

No refund big amount in euro. No reply. The don't respond on my email. No trust. Technically website working much worse than before.

Products used:
/

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Value
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Thumbnail of user karinak71
1 review
6 helpful votes
May 4th, 2022

Kept emailing them for a detax Vat form. Delivery delay and after countless emails sent, my package will arrive later than my departure date. Asked them to help me call DHL to expedite the delivery with no repo we! This is so stressful. So looks like I'm not gonna get my parcel in time before flying out of Europe!
And purchase was made 2 weeks ago!

Thumbnail of user at287
1 review
6 helpful votes
December 16th, 2022

1. Promises of 2-4 day delivery is a lie.
2. No updates and an email after days saying there will be another delay
3. No email reply to my enquires - Don't expect a human reply to your email. My order was automatically cancelled just before Christmas.
4. Called the hotline and they said it will take 2.5 weeks to arrive.
5. If there is a issue with delivering then be transparent. Not promising what can't be delivered, especially during the holidays

Thumbnail of user agatau
1 review
4 helpful votes
July 18th, 2023

They dont ship the orders! I made order like more than week ago- And still this isnt send. I going on vacation without things i want :/ thanks Mytheresa for ruin my mood. I dont have this kind of problems with any online shop!

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Thumbnail of user maxinew82
1 review
1 helpful vote
February 10th, 2022
Verified purchase

They sold Golden Goose sneakers that were clearly defective They could not find a manufacturer, s fault so have decided to return the faulty sneaker even though I never wore them. I believe Golden Goose was not the blame. Mytheresa is the villain here. Are the shoes checked if previously ordered or do they sell second hand goods for full price.

Tip for consumers:
The returns policy seems to be good until you have to use it.The product was clearly damaged and they tried to blame me when I am disabled and have limited mobility. Terrible company !!!

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user howardw327
2 reviews
3 helpful votes
January 26th, 2023

Company refused to take back a bag that I never ordered even though brand new.Someoje else ordered the item.Extremely disappointed as have no caring for customers.

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Value
Shipping
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Thumbnail of user sanf21
1 review
5 helpful votes
April 7th, 2022

I have bought a pair of shoes and refunded it after.
Then found out the credit card charged 1% fee on the transaction, in which normally charge to the vendor instead of customer.
Meaning that I was charged 1% payout and 1% on the refunded amount, totaling 2% of the item.
Very disappointed as other websites like net-a-porter would never charge customers on that for the same credit card.
Will never buy stuff from this website again!

Tip for consumers:
Maybe try to find other website for your beloved items first.
Only buy from Mytheresa when sold out in other websites.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user hya2
1 review
8 helpful votes
May 11th, 2023

They are selling fake Tod's, the logon on the shoes are obviously fake and different from the authentic one!

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Thumbnail of user mariod240
1 review
5 helpful votes
December 30th, 2022

This was my first and last purchase from this company! My girlfriend wanted a pair of shoes, others in Europe listed for $100 less but i was worried i would not get them on time for Christmas so i order from Mytheresa because they advertised a 2 days shipping. It took 3 weeks to get them! They withdrew the money from my account within minutes but no shoes. I try to call, wait time of 40/50 minutes. They responded to my emails 1 time saying it would take 3 days to pack it. Bunch of lies. Don't buy from this middleman, it's kind of a ponzi scheme..

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From the business

Mytheresa is an industry leader in the world of online luxury fashion and retail. For over 30 years the highly successful Mytheresa store cemented its status in Munich as a pillar of style and taste, and in 2006 it widened its customer base globally by launching a small e-commerce extension. Today, over 500 employees work together to create an unforgettable online shopping experience. What makes Mytheresa so unique? An exceptional curation of products from over 200 of the world’s most covetable fashion brands, exclusive designer collaborations, an outstanding customer service team made up of native speakers in multiple languages, and fast and reliable delivery to more than 130 countries across the globe.

Company Representative

Thumbnail of user myt1
MYTHERESA -.
Typically does not respond to reviews

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