MySmartTVs.co.uk

The company has all the marks of a small and busy outfit that is trying hard to keep up with demand and iron out all the creases of increasing efficiency and throughput. This is to say that all those claiming scam may have been a victim of unfortunate circumstances or aren't telling the whole story.

I was cautious after reading reviews and made contact first. Sean was helpful and communicated with me regularly - even out of hours. I felt assured enough to make a purchase and I am now sat in front of a fully working 49" Samsung 7 series.

The process wasn't without minor hick-ups: I was sent two left feet (I assume from when the TVs are re-packed after testing them). I got in touch with Sean and it was very quickly resolved - professional enough for me.

Delivery dates got a bit confused, perhaps because of lack of communication between MySmartTVs.co.uk and their courier service (specifically about when they're in certain areas of the country). Just a crease to iron out in a growing business I guess. Otherwise, I think their choice of a two man service and process of ensuring it's tested before signing is spot on!

Important thing is I got a decent TV for a very decent price and it's fully working.

SS of email communications included to prove validity.

Cheers

I was very concerned about the poor reviews of this company; and when my purchase wasn't scheduled for delivery as advised I began to doubt the authenticity of MySmartTvs. I did some digging, got reassured and the director got personally involved; and I now have a top end TV for significantly less than anyone else was charging. Maybe their customer service needs to be more proactive; but it's a small gripe for the money I saved.

Very helpful and knowledgeable staff! You will have trouble trying to beat their prices! The only negative was their choice of courier service, the delivery guy did call me when he was outside and said 'i only do kerb side delivery' 'so your need help to your apartment door' which i found very rude and unhelpful. The delivery guy did help begrudgingly to my door tho.

I purchased a 55" Samsung Smart TV, after placing order supplier
Contacted me and said there was additional carriage cost to N I
Which was fair enough, there was a problem with the stand and
Bracket which fits onto the TV but I was able to manufacture a little
Metal connecting bracket to resolve the problem so I did not need
To contact the supplier, and the TV is going fine so far!

Regards

Eric

From my last post, seems this is a small company that sometimes is closed on a Friday if all orders are fulfilled. Spoke to Sean (owner) and all in order... Service levels from Sean are very impressive - next update will be after delivery!

I bought my TV and soundbar just before Christmas. There was hundreds of pounds off the price. I would not have afforded such high quality TV and soundbar otherwise. I found Sean at all times very proactive and bent over backwards to resolve any issues. I am very satisfied with the products and particularly the price. I would use this site again.

The TV arrived exactly when advised that it would and was delivered well packaged and undamaged. Carrier even delivered it up stairs. Everything was complete but unfortunately the wrong model of touch pad was included. This was sorted out as soon as the problem was reported and the correct model shipped straight away.

The TV was approx £100 cheaper (approx 10%) than the exact same model from any other supplier I could find and was in perfect condition. I have no complaints at all with the supplier and would definitely use them again and recommend them to others...

Excellent service and really helpful. Cheapest on the Internet and delivered the following working day.