MySmartTVs.co.uk

Recently bought a tv from here. At first I was concerned due to some mixed reviews, spoke to the guy on the phone about this, as I was paying out a lot of money. He reassured me and advised I used my credit card if I was still concerned. I did anyway as it is a lot. But I received emails of when it was to be delivered and the guy set it up for me. Which I think is a bonus... don't see why people are mining about this. But overall great service and great tv

I have started legal actions against the company after no answers to my emails, phone calls and SMS... I bought a TV that never arrived, after waiting for 2 attempts according to mysmarttvs, try to contact them for the cancellation of the purchase, but not response happened so far. It's been more than one week trying to contact them...
I hope my bank will help me to recover my money.
Do not trust them

I bought a TV from this company and after doing some research on a new tv I came across this site. I do not understand the reviews as my experience was really good. My TV is still running fine and I did not have any issues what so ever. 5 star from me.

My Sony KD -65X 9005C purchased from Mysmarttvs.co.uk 2016, 07.05. Paid 1799£. He send an email which is in below photo( It is not A VAT invoice) Sony have said they cannot repair under warranty as a proper VAT invoice has not been provided. Despite a number if emails and many, many, many phone calls we have got no response from this retailer... The TV needs repair we just couldn't get 5 years warranty... DO NOT BUY ANYTHING From this Company!

We bought the Samsung qe65q8c - we saved £500 compared to currys and the tv was brand new. Delivered in 3 days from order - could not be happier. I have not stopped talking about this to all my mates in work. Thank you - will definitely buy again from these guys.

The worst customer service I have ever had to deal with. They never respond to calls or emails. I bought a tv from them that came 3 days late. After I signed for it I noticed a crack on the screen and scratches all over the frame. I have tried calling them several times and sending emails to arrange a return with no response feels like I'm being ignored. I am never buying anything from them again.

I was a little concerned about spending such a large amount of money with a business I didn't know much about. Big companies such as curry's do give that bit of reassurance. However I considered the savings and protection provided by a credit card purchase and decided to take the chance. My reward was a fabulous TV at a great price delivered quicker than expected. I would buy again from them.

I really do not understand the reviews - I bought the tv from the website, received a message when it would be delivered. When the driver arrived he took it out the box and showed me it working and I signed to say I was happy with the tv. He even put it all together for me on the stand and put it on my corner unit. Great service - very nice person. Tv is beautiful and works perfect. Over all 5 *******

In the end my credit card refunded me. This has to have been the worse online shopping experience I have ever had. They didn't reply to any communications then out of the blue two weeks after I cancelled the order they said they had dispatched it(!) I didn't see it as I reminded them I had cancelled it. They then (I assume automatic reply) promised a refund within 5 days well that never materialised either...

Was unsure about reviews but everything turned out great.

Brand new tv as promised - delivered on time and was unpacked and tested.

Everything was brand new unopened.

Paid £3099 and the next best price was £3999 online. Saved £900

Will buy again in few months for bedrooms.

Thanks Guys

I placed my order and paid for my tv which I agree was a good price however after that everything came to a stop. Cannot get to speak to any of the telephone numbers or get any responds from my emails or mobile messages. My scheduled delivery is now 5 days past with no word or explanation. I've lodged a claim with pay pal and there action is also that the seller have not contacted them but they have to give the seller 10 days to respond. My comment is to avoid this seller, don't believe what you see!

Great price Great TV - like everyone was able to check when it arrived.

Would buy again from mysmarttvs.co.uk

Thanks

Bought the 78" KS 9000 Samsung TV - This is a massive tv however the delivery guys were amazing. They unpacked everything for me to check - all was spot on.

Great TV great price great service.

Happy Customer

I find the negative comments on here hard to believe as I found this company to be excellent and far more customer focused that the big stores. Great communication and the advisor could not have been more helpful. The tv is superb and cost almost £900 cheaper than Currys "Sale" price.
Delivered as stated with wall bracket - which was a late change of mind - which they were fine about and sent both!
Will happily buy my next tv from here and certainly advise family and friends to go here first before anywhere else. Ps sony 4k rocks

I ordered a 78" ks9000 from my smart TVs and was completely satisfied with the service. The Online Ordering service was very quick and easy. The television was due to be delivered on the 18th august. I got a text message to say the television would be there between 9am and 9.30am and it arrived and the helpful man sean set it up and made sure everything was ok before he left. No issues with service, tv or manor. Would recommend my start TVs to anyone.

I was going from store to store looking for a TV. When I found the one I wanted I did a quick check on the Internet to see if it was cheaper anywhere else. My Smarts TVs had it a full £300 cheaper! Now I'm not a complete mug so I did a bit of research, make sure it's legit, all clear! Placed my order and 4 days later I had my new TV, the boy even brought it up the flight of stairs to the flat.

Perfect service, no hassle.

Great experience - beautiful TV delivered on the day of my choice. 5 star for me - Very happy. Samsung 49" Ultra HD

Hi - we bought 43 Samsung tv - beautiful little tv and fantastic picture - first time buying Samsung. Arrived within 4 days and was setup for me! Now looking for another for the daughters bedroom - 5 star from us.

We bought the Samsung 478" £4699 - UE78KS9500 - £1200 Cheaper than Currys!

Obviously we had our concerns - however the TV turn up on a pallet. Driver was brilliant.

We were kept up to date from start to finish.

TV was brand new and so were all the accessories. The TV did not have a mark on it!. Pristine.

We will be buying more from this company in the near future as we need 5 more TVs for our bedrooms.

What can I say? Dont normally wrtite these - burt after seeing some reviews i thought its only fair i give my experience. Our samsung TV arrived safely and was delivered into our front room - the delivery men simply did what they called "blue screen test" which was to power on and make sure the screen was not damaged in transit which I thought was good. Saves any arguments later! They called me an hour before as I told MST that i would be at work that day so everything went to plan. The second tv did have a crack - spoke to mst via live chat and they told me to send it back with the courier in which i did. They sent me a replacement the following week when the courier was back in our area and they delivered after 5pm as I could not get away from work on that day. Cant fault them at all. Thumbs up from me.

So I ordered a TV which said 10 day delivery. I hadn't heard anything so contacted Sean Cullen, he answered my email within the hour!. He assured me that my TV had been picked up by the courier and he would chase it up. Sean was most helpful at this point he even offered me a £50 refund. I now know that was to keep me sweet. I then received another email saying " the TV had been mixed up with other TV's and returned to him! Again, I was reassured my TV was on its way. The TV was eventually delivered another week later. After reading the reviews on here, I was a little concerned. I wasn't in at the time and I said to my husband " make sure you fully check everything before you sign. He phoned me at work to say he hadn't accepted delivery as the remote wasn't working properly. The delivery men asked if he would keep the TV and just send the remote back!. I phoned Sean Cullen and he answered straight away. He assured me, this had happened before, if they set the TV up on the floor, the carpet interferes with the sensor. He wanted to phone my husband to confirm this was the case and he would try and get the courier to return. Sean had been very, very helpful in resolving this. Unfortunately it was another week before the TV was delivered but in the meantime the said same TV had been reduced by £150 "before" I had received mine. Ok, that is the luck of the draw but I was still waiting for my £50 refund and yes, you've guessed it, Sean will not respond to any of my emails. I didn't ask for a refund, Sean offered it to me and I have all the emails to prove it. Am I happy with the TV " Yes " am I happy with the customer service absolutely " Not".
You take your chance is all I can say. Funny though how Sean is in contact with you all the time up till the day you sign. One more thing to add. I hadn't realised this, on top of the box, there will be a letter waiting for you which say's once you have signed that's it, there is no return but not in as many words but that is what is meant by it. So Sean if you are reading this and I'm sure you are, do the decent thing and send me my £50 refund please.

Reading the reviews I was unsure however I run my own business and I know bad news travels faster than good.

All I can say is from start to finish my experience was excellent. I ordered the Samsung 78" Top Spec UE78KS9000 - £4299 Currys - £3699 at mysmarttvs -
Massive saving.

The TV arrived on time and was brand new! Driver was very helpful due to the size and everything went as planned.

Every company has problems - I would rather spend my money with a family business than the big retailers!

I ordered and paid for tv (65 inch samsung) but after 1 week tv had still not been dispatched and there was no reply from company when emails enquiring about order were sent. Very difficult to contact company by telephone and no email replies. Eventually spoke with Sean Cullen director. As others suggest it seems to be a one man show, he put me off saying website issues etc will contact next day re dispatch - I never got a call, no answer on phone or to emails and again very hard to contact - my impression was that he was avoiding me after taking my £. This company is to me a joke. I 2 weeks later after threatening to contact fraud department of bank and trading standards managed to get a refund so I would strongly advise others to beware or avoid this company.
R McKenna Northern Ireland UK