• My Protein

My Protein

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Overview

My Protein has a rating of 1.62 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about My Protein most frequently mention customer service problems. My Protein ranks 561st among Vitamins & Supplements sites.

  • Service
    80
  • Value
    75
  • Shipping
    78
  • Returns
    67
  • Quality
    72
Positive reviews (last 12 months): 8.3%
Positive
2
Neutral
0
Negative
22
16
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Avoid like the plague no customer service no parcel received nothing done about it Biggest con company going
How would you rate My Protein?
Top Positive Review

“GREAT customer service”

Becky M.
2/24/24

I was so happy with the customer service I sought out a review site to leave a review and I'm personally shocked at the negatives. I live in a small town with no usps service, so i have a po box. Myprotein uses a delivery service which goes to the door and I messed up using my po box as the address. Package was of course sent back. As soon as i contacted them, they had another package out that went right to my box. Not only do I love their products (literally the best non-creamy protein out there) but I am super happy with how they handed my problem!

Top Critical Review

“WORST SERVICE - NOT WILLING TO FIX THEIR OWN MISTAKE”

Arius S.
2/22/24

The worst customer service I have experienced. I was a customer for many years and had spent £300 within 3 weeks with them. They had sent the wrong product to me (the correct sticker but the wrong product). Despite my efforts to rectify the situation by returning the item, I received no assistance after months of chasing them. It seems whoever is responsible for customer service doesn't care about losing high-paying customers.

Reviews (110)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (52)
Thumbnail of user gabriellad2
3 reviews
5 helpful votes
January 6th, 2016

I ordered protein shakes and diet supplements, and they are good quality. The items arrived well on time but I don't think I can buy from there again due to the fact that the shipping cost is way too pricey and I can't afford that every time. Would have to find another health supplement website with a lower shipping cost

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About the business

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