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MyPerfectResume has a rating of 4.48 stars from 25,143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectResume most frequently mention customer service, great experience, and cover letter. MyPerfectResume ranks 1st among Career Advice sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
It was very helpful!... Very Friendly Associates and offering the best deals available to my needs!... Great Experience!... Thank you again!...
Zero stars. It is a scam and they will try to make unauthorized charges to your card. It asked for $2.95 for 14 day access to the resume templates then even offered to take a dollar off. NO mention of any further charges. Out of nowhere the other day they attempted 3 times to charge $23.95 or some amount like that. Thank goodness I have a card with a credit union and they blocked those charges. But now I have to wait for a new debit card thanks to this stupid site. Don't use it!
Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens. Paid up. NOw I just want to download it, and you're making me waste time filling this out and I can't find it. VERY ANNOYING!
I THOUGHT IT WAS FREE AND EASY. I APPARENTLY WAS WRONG.
Because I needed it. Stupid question.
Misleading. Indicates it's free, but it's not. Hard to log in, switch between screens.
I called saying I wanted to cancel my membership and he made it this whole hassle of me trying to communicate to him that I didn't want to take the discounted rate, I just wanted to cancel it completely. I wish there was a way to remove my credit card information from this website because I've gotten so many emails from MyPerfectResume during the course of that phone call, I'm still not sure if he got the message and is going to charge me!
Tip for consumers:
If you call them, expect to get some pushy customer service rep. who doesn't understand what you're trying to do (Fully cancel the membership and all future payments) and will say things under his breath during the conversation.
Products used:
Resume builder
Hello, we are deeply sorry that this was your experience with our service. At MyPerfectResume, we always want our customers to have the best possible experience with our products and services, and we would love to see if we can find a way to make that happen. Please, at your earliest convenience, contact us through private messages to discuss this in more detail.
Thank you! Have a great day!
No problem creating a great resume. Relatively easy to learn. The problem comes after your low $2.95 initial payment for 14 days.
As far as I can tell, editing the resume requires you to pay a monthly or annual fee. So YOUR resume is held captive by the company. I've not been able to change one thing without being on THEIR website.
Tip for consumers:
Look at a complete price list before using. If you want it, you can BUY it.
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any actions on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectresume.com/contact-us
The files I downloaded did not match the actual layout (neither. Docx nor. Pdf). I had to take the docx by the scruff of the neck and redo it with somewhat hidden formatting in google docs.
I gave two stars because the initial information entry system was good, and the template looked nice. HOWEVER, the actual product I download was largely useless. It'd be awesome if a simple screenshot would suffice... but I suppose that's the easy part to code.
We’re sorry to hear that you have not had a positive experience.
If you need any help with your account please feel free to contact our team ad they will be more than happy to review your case using the link provided below.
Contact Us: https://www.myperfectresume.com/contact-us
This is advertised as free, but then to actually use your resume, it costs at least three dollars. False advertising.
Thank you for sharing your thoughts, Danielle please know that we do not falsely advertise.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It was great service, but false advertising. I built a great resume, but not for free like the add on Google said.
We're sorry to hear that you feel like we false advertise our service, Laura.
Please know that under no circumstance do we perform this type of practice as we do offer a free account, for the benefit of our users. This account gives you the chance to try out our resume builder before deciding to purchase, and you may download a plain text version of your resume for free.
We also provide the option of a 14-day trial for a small fee, which gives you the ability to print, email or download your resume and cover letters, but these features are NOT listed within the free account.
It says free then you put all that effort in and you have to pay over on another website that may do the same thing!
Our basic access accounts allow users to create and download a plain text version of your resume and cover letter using our examples and tips, Nancy.
If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
You wait until a person has invested so much into making a resume, THEN hijack them for a credit card number for their "free" resume. I only hope that I will be able to cancel this service when ready.
We're sorry for any confusion on our services, Yvon.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I like the product but when I found this via google search it literally says HUNDREDs of FREE resume templates and you don't find out you have to pay until you;'ve already spent an hour setting it up.
So thanks for helping but your marketing team should feel bad about their SEO.
Hi Shirley,
We apologize if there was any confusion. The basic text version of any resume created can be downloaded free of charge. Also, both our site and our templates are free to use. However, our premium services do incur a cost.
It was my understanding that this was a free resume but when I went to download it, I found that I had to pay for a 14-day trial subscription. I find that misleading and disappointing. I would have chosen another service if I had known I would have to pay.
Thank you, Tricia, to clarify, we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
I signed up for the free trial to maximize my resume in late October 2023. It worked great! However after I believed to have unsubscribed from the membership, I was unknowingly charged $34.95 CAD for 3 months afterwards! I realized 3 days after the most recent payment was taken out of my bank account and contacted support. They were only able to refund me about $17 as that was equal to how much time was left on my billing period (?) and I am not unfortunately out nearly $80 that could have gone towards something more necessary.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I was under the impression that I paid for my downloaded resume for $2.95. Which did come out nicely, I will add. I downloaded a Microsoft Word version of it so I can make changes later as needed.
Yesterday I noticed a $23.95 charge from them on my bank account! I did an online chat and found out the $2.95 was for a 2 week trial period. Apparently, seeing some reviews, I'm not the only one who did not catch this. The rep assured me she'd help me with the cancelation and refund. Then after a few attempts to get me to take a better deal, to which I declined because I am not in good shape financially, she canceled my account and then said they can only refund me 50%! Of course they have reviews disabled on Facebook, how convenient. But I will post this on every site like this one.
1. Allow for editing of the section titles.
2. You say this service is FREE. Clearly it is not.
Our website offers a basic access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account.
In addition, we do offer a 100% money-back guarantee for our trial fee if you are not completely satisfied!
I feel that there should be a free plan, such as "Grammarly" where you only have access to limited templates and free downloads.
We do offer a free account, Alexander!
Our basic access accounts allow you to create and download a plain text version of your resume and cover letter using our examples and tips. If you would like to download, print or email a professionally formatted version of your resume using our copyrighted templates in a PDF or Word form you will need to subscribe.
Started out as easy then asked for another $. 45 for cover letter. Front page split my e-mail address leaving one letter on another line. Last line of last part of work history only printed half of the line. When printing, had to choose large or the resume printed to tiny to actually read.
Needed a quick resume
I was taking a second look at my resume and I noticed that the spacing is messed up. I typed in where I went to school under the education section and it was chopped off and put on another page. I am a little upset.
Thank you for bringing this to our attention and our apologies for the negative experience, we take our customer’s feedback very seriously, know that we hear you and we’re here to help, so please look for a private message from us shortly.
Thank you for your patience!
I have been utilizing this service for sometime. Initially i used it as a quick and easy way to re write my resume. However I have had to continue using it anytime I need to update the slightest thing. For example my address. To summarize, I think the product is useful. But overpriced.
We're always open to suggestions for improvement, please do not hesitate to reach out to us with more of your feedback, Hall.
I only wanted to purchase my Resume. Not sure why you guys have to sell a member ship instead of allowing people to purchase strictly what they came to your website for. Going to be cancelling right away...
We are deeply sorry to hear that you feel this way, we want you to have the best possible experience with our product and we’d love to see if we can find a way to make that happen, John.
For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase our premium features, you are able to download your resume in plain text version which you can choose by clicking download or print. However, for our copyrighted templates in PDF form or Word format, you must subscribe first and we offer a 100% money-back guarantee for our 14-day trial.
Shortly, you will receive a direct message so we can further assist you with this matter.
The help was fantastic! But i haven't downloaded my resume yet, a higher score could have been better if after paying and downloading the resume, then you ask a survey.
We're always open to suggestions for improvement, Raymundo please do not hesitate to reach out to us with more of your feedback!
Make it clear the resume will cost money to access up front so customers don't waste an hour working on their resume only to be directed to a subscribe and pay page at the end. Thank s
Our website offers a Basic Access account completely free which allows you to download a plain text version. However, upon finishing the document, we also give the option of continuing with our premium features if you are satisfied with the end result. This gives you the ability to print, email or download your documents using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
It was great up until the part where I was asked to add a credit card. I wish I had know that upfront before putting all that time and effort into typing everything out. At least it was just $3, but still... annoying to get that last minute. LEAD WITH THAT!
We're always open to suggestions for improvement, Courtney please do not hesitate to reach out to us with more of your feedback!
It leads me to an 85 good resume strength. I would expect a higher rating being I paid for your assistance to improve my resume. It should be at a 95-100. Every change I made based on your suggestion took my score lower each time.
Thank you, Nancy, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
I spent a considerable amount of time creating a draft resume only to find out I can't access without subscribing. The reason for the low rating however is the deceptive representation on cost. You show $2.95 and $5.95 pricing, yet lock people in for higher amounts.
Thank you, Ben, for sharing your thoughts with us, and we're sorry to know that you felt that way.
To clarify, we are in fact free. For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free.
We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.
You guys had me build a resume for 3 hours under the assumption it was free, because I picked free, then charged me 3 bucks. $#*! you.
To clarify, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Your google ad says "free" of course it is not, not a big deal but why would someone need your service monthly? Happy with the results, but i will cancel only bc i wont need it monthly. Maybe charge a one time fee. Thank you
We’d like to clarify that our Basic Access accounts allow you to create and download a plain text version using our examples and tips. However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option. In addition, we do grant a 100% money-back guarantee for our trial fee.
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Your Resume, Made Easy!
My Perfect Resume takes the hassle out of resume writing. Choose from several templates and follow easy prompts to create the perfect job-ready resume effortlessly.
We believe a one size fits all resume doesn’t work, that’s why since 2013, we’ve been dedicated to helping jobseekers get hired faster with customized resumes and cover letters.
Hey, Alty
Thank you for taking the time to share your thoughts, to clarify, we do not mislead our users as we are in fact free.
For the benefit of our users, we offer a Basic Access account that gives you the chance to try out our resume builder before deciding to purchase our premium features, this account allows you may download a plain text version of your resume completely free. We also provide a Full Access account for a small fee that offers a 14-day trial period. This gives you the ability to print, email or download your resume and cover letters using our copyrighted templates, but these features are NOT listed within the Basic Access account. In addition, we do offer a 100% money-back guarantee for our trial fee.