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MyPerfectCV has a rating of 2.92 stars from 349 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPerfectCV most frequently mention credit card, bank account, and free trial problems. MyPerfectCV ranks 12th among Career Advice sites.
This company responds to reviews on average within 6 days
No critical highlights yet
Very helpful customer service representative, very patient and understanding. But the time lag before i was connected to a representative was somewhat long. Otherwise, its all good
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤
Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.
Tip for consumers:
Sold to underage child and cleared his bank account
Products used:
My perfect CV
Hello,
We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I made my CV on 22nd Feb 2024 and paid 14 days amount. After that same day, I tried to edit but on the system, they said to do the payment. I sent an email to customer care and attached the transaction details they said that I have a basic account without any payment. They asked me to send my bank details email ID etc but after that no reply from their side. Today they deducted AED 89.95 from my account. If I have no paid subscription and if I was able to edit my CV bcz as per them I never made a payment how come they deducted 89.95 amount from my account? They have my bank account number and that's why they are deducted money. Even though I had downloaded the CV from the site on 22nd Feb after 14 days of payment. I wanted to cancel the subscription but was not able to do so because the cancelation option was not there. These people are fake. I have sent them an email to return my money and I am waiting for their reply. Let's see
Hello,
We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the discrepancy in your account status and the unexpected deduction from your account.
We assure you that we take such matters seriously and are committed to resolving this issue promptly. We have noted your request for a refund and assure you that our team is actively working on addressing your concerns. We kindly ask for your patience as we investigate this matter further and provide you with a satisfactory resolution.
Regarding the cancellation option, we apologize for any difficulty you encountered in locating it. We will ensure that the cancellation process is made more accessible for our users in the future.
Once again, we apologize for the inconvenience caused and appreciate your understanding as we work to rectify the situation. If you have any further questions or concerns, please feel free to reach out to us directly, and we will be more than happy to assist you.
Thank you for bringing this matter to our attention.
The site has a basic profile, but is set up to take money without the clients knowledge. Check out the 1 star trustpilot reviews from 2024 alone. The 5 star reviews are added by themelves!
This is a Scam
Tip for consumers:
Shocking service
Hello,
We're genuinely sorry to hear about your experience and want to assure you that we take your feedback seriously. We want to address your concerns and clarify that My Perfect CV is not a scam.
At My Perfect CV, we are committed to providing a transparent and user-friendly experience for our customers. Our 14-day trial is designed to give users the opportunity to explore our platform and its features. However, we understand that our subscription model may not be suitable for everyone, which is why we clearly communicate that our trial auto-renews to our monthly access until canceled. This information is provided before, during, and after the subscription process, including in the welcoming email sent upon purchase, to avoid any misunderstandings.
We hope this helps clear any misunderstandings. Feel free to contact us for any other questions. We are here to assist you.
Thank you,
Customer Service Team
The most expensive CV in the history of CV's. Most people will use this site once to get their CV and then you can edit and change it as much as you like with a PDF editing program. If you forget to cancel your membership before 14 days, you will be charged £220 per year, for what something you can easily do yourself. Save yourself money, go to your local CAB or job center and they will help you create your CV for free.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please be on the lookout for a private message from us shortly to obtain your account details.
A subscription with us offers several benefits for jobseekers, beyond just creating a resume. It provides the flexibility to edit your resume and cover letter at any time, ensuring that you are prepared for growth opportunities, such as promotions or career changes, even after landing a job. Keeping your documents up-to-date is crucial for seizing future career prospects.
Our subscription-based service is designed to guide you through the entire job-seeking process. If you've only used the service for resume creation, you might be overlooking valuable features. For instance, crafting a cover letter can significantly increase your chances of receiving callbacks by 40%. Additionally, we offer Bold.pro profiles to establish your online presence instantly, connecting you to numerous job opportunities through networking and allowing recruiters to discover you based on specific criteria.
Explore the wealth of information in our blog, which covers interview preparation, job searches, and more. From tackling open-ended questions in interviews to mastering the basics of job searching online, our team of seasoned career advice authors provides valuable insights. Whether it's creating resumes, navigating interviews, or understanding job search essentials, our blog is a comprehensive resource to support your career journey.
Thank you for your time!
I have attempted to contact them in many ways, through phone calls and emails. Yet, no one is responding. They renewed my subscription out of nowhere, and I then calmly tried contacting them for a refund as I desperately need that money back. Unfortunately, I am left with no response whatsoever.
Hello! We are sorry for any inconvenience caused. We have successfully canceled your account. You should've received an email confirming the cancelation and the refund. Please, let us know if anything!
Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.
Tip for consumers:
Do not use it! There is no such thing as paying to download your CV and that's it. You end up with a subscription it's really hard to get rid of.
Products used:
Downloaded one CV.
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I subscribed on 29/5/23 $ 2.95 for 14 days using Mr. O. domicillary account & immediately sent me the cv but to my greatest suprise on 30/5/23 you debited him $3.00 and on 14/6/23 $24.42 at 4.38 am, why this after 1 day of payment and again. As Im sending this message am at the Police station since 9 am arrested & state security services were involved, the person insisted that i most pay for the 2 subsequent deduction bcos i paid 4 d first one. I hv bn sending mails 3 days in respect of 30/5/23 but another deduction again, not been release up till now god will pay all of u back in double folds. Promise to tell d whole world not to fall your victim. *******348,*******676 419 number.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
SCAM! AVOID AVOID AVOID
Do not use this company for your CV. You pay the one off fee, then they trick you into signing up for a subscription.
WHY ON EARTH do I need to subscribe for a CV editing software, I have the CV - I do not need to be charged recurring fees. Most people are out of work using such tool to assist them in a stressful time, as it is. DISGUSTING!
Products used:
CV
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Attempted to cancel numerous times via the website, and it kept returning failures. Took very important money out of my account afterwards, and only AFTER that did they let me cancel. This review will remain at 1 star unless a refund is provided.
Tip for consumers:
Stay as far away from this site as you can.
Products used:
A CV template
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
Be very careful with this shady website. I opted it for a trial and for 1 year I've been charged 16.95 GBP each month without knowing. They don't send you an invoice or receipt to let you know that they have taken money from your account. I paid 200 GBP and used their service once. That's a bit expensive for a cv builder. No emails, nothing! They just take 16.95 each month and pretend like nothing happens.
We appreciate you sharing your experience with us and we apologize for the confusion or inconvenience that this might have caused, George. However, please keep in mind that when you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time.
Also, when we request your CC/DC information, we clearly explain that unless you self-cancel or request a cancellation before the trial expires you authorize us to charge your account every 4 weeks at the current rate of the subscription.
With this in mind, shortly you will be receiving a direct message so we can look into what’s happening for you.
Hi You took £16.95 from my account, the man Ispoke to said he was going to refund it but hasnt. Please advise
We apologize for any inconvenience caused. Please get in touch with us through social media so we can assist you with your refund.
With my great bad-luck, i opted the service of 'MyPerfectCV' to build my CV. I was suppsoe to pay 12 aed to use this service for week or 2 week i guess.
However, they started auto deducting around 90 aed from last 3 months,. They dont even have option to cancel subscription anywhere on teher website.
Clearly, they seems fraud and looting money in broud day-light. I am hoping assistnce to recover my hard-earned money from this scammers. I have lost 270 aed till now.!
Regards,
Suhas
Products used:
MYPERFECTCV APP
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. All of our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If there was no cancellation request sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Don't use it,I used only ones,and 2 weeks later they took another bigger amount from my bank account.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Misleading,they charging 16.95 and you can not even cancel it.
Don't use it,save your time and your money and use something else
Products used:
Cv
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I Got charged 25.7 US Dollar for only one month subscription although it's only without any prior notification.
This is very bad and fraud from this management that have a reputation to make you feel secured to add your details with them.
I'm going to file a follow up with my bank and make all the needed procedures to fix this issue.
Tip for consumers:
please do not add your card details other wise you will be charged without any prior notification and more than you expect.
Products used:
CV
We apologize for any inconvenience this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
They first tell you they will only charge you $2,1, but it's a trick since it is hidden in the text they will then instantly charge you $21.
Then, when you realize this and try to cancel the subscription on the website, the link doesn't work. How convenient for them.
This is a scam.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
Sadly I give up on the £200 plus you managed to take from my credit card over the past year. This was disputed by my credit card company but to no avail. Of course I fell into your automatic subscription after 14 days. Good of you not to even send a mail or any other notification that this was taking place. Shame on me for not looking more closely at my credit card statement.
Your company are at best dishonest at worst complete scammers. I tried phoning and emailing and just got nowhere. So you will be happy to know you get to keep the money.
Do you really think I wanted to write a c.v. on such a regular basis? A years subscription for one c.v.? The negative reviews on Sitejabber and Trustpilot alone are testimony as to what a con your company is and as for the good reviews I personally believe they are all fake. You may hear more about you company on social media just shortly.
Now you can send me your pathetic 'we sorry about your experience' reply underneath as you refuse to give me any of my money back.
Yours disgusted Alexander T McWhirr.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I was supposed to pay 9.99 AED and after one week they deducted 99 AED=26USD from my account and i had to block my credit card to get rid of those scammers.
Tip for consumers:
those are scammers and they deduct money from credit cards with no permission, once they get your credit card they will keep deducting
Products used:
online CV service
Hello! We are sorry for the inconvenience this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us so that we may assist you and help clear out the situation with your account.
We look forward to hearing back from you soon!
I closed my account 3 years ago. They managed to reactivate it and charge me for three years in a row. Now, first year I thought I forgot to unsubscribe before the claimed deadline, fine, I go on the website and I make sure I unsubscribe so the following year I should not be charged. Nothing. The second year I got charged anyhow. I contact the customer service, they apologize and confirmed my account was disabled, so that I should get a refund. Never happened. Now, third year: I get $#*!ing charged anyhow. I just blocked my credit card and went to the police to report these scammers. DO NOT GIVE YOUR CREDIT CARD NUMBER TO THESE SCAMMERS AND CHECK YOUR BANK ACCOUNT to spot any unauthorized transactions from them.
Hello! We are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen.
Please, send us your account details or contact information, so one of our customer service representatives can contact you using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
Thank you, and have a great day!
I was trying to cancel my subscription and the site wouldn't let me then once they charged me the option to cancel become available …. I tried to contact them many times but it wasn't possible to get through the phone … I have send and email for a refund and the answer I got is now you have cancelled your subscription you will not be charged again but I want the refund for thw money they took because they wouldn't let me cancel before that
Tip for consumers:
Stay away
Products used:
My perfect cv
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also email us the details of your issue using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
Hello!
Please cancel my subscritption ASAP. I have tried to call you 1 day after I downloaded my CV, ON 13 OCTOBER, but no one picked the phone! And now, I m charged with 25$ because I don t have a button for UNSUBSCRIBE and you didn t answer! I ve called you again, but IS NOT WORKING! I ve sent today 2 e mail for unsubscribe! Why am I charged? Because you don t answer?
Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectresume.com/contact-us so that we may assist you and help clear out the situation with your account. You can also contact us through social media.
We look forward to hearing back from you soon!
I signed up to help a friend write a CV, after realising i was now in a subscription i called and cancelled. I was informed this had been done. Anyway fast forward 8 months and guess what, they are still taking £16.99 from my account per month and WONT refund it. I am FUMMING!
Thank you for contacting us regarding this matter. Please get in touch with our customer service team so that they can check the status of your account and why you are being billed at this time.
If you have trouble contacting our team, please don't hesitate to reach us through social media.
If you wish, you can also write us an email including the details of your issue using this link: https://www.myperfectcv.co.uk/contact-us
We will get back to you with a solution as soon as possible.
THEY TAKE MONEY WITHOUT PERMISSION
DON'T CANCEL WHEN ASKED THEN REFUSE TO REFUND.
TAKING LEGAL ACTION
Tip for consumers:
DON'T DO IT
Products used:
none
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcv.co.uk/contact-us
I'm impressed and surprised. This website looked very serious, very well done service. And just to be neutral the website did a good job with my CV.
(!) But the notification on the automatic subscription is written in light grey down the bottom, you would not expect it from a serious site that cares about their reputation.
And I see people are complaining since 2017 and they have not changed this!
I'm disappointed. I'll never use this website again because they are cheating and they know it.
Hi Yuliya,
We're sorry you didn't had the best experience with us. However, we would like to take this opportunity to clear up some information regarding your account:
We offer our customers 14 day access for just $1.95, and we indicate up front that this offer will automatically renew after the 14 day period on numerous pages during the sign-up process (with the option of canceling at anytime). This auto renewal is listed with the features of the 14-day subscription on the sales page, payment page, processing the purchase and after the purchase (on the confirmation pages.) We also send a payment confirmation e-mail stating the date and amount of the auto-renewal. If you have any questions, feel free to contact us at 855-213-0348.
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The online CV builder that’s so easy to use!
Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.
We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.
Thank you for your understanding and your valuable time.
Warm regards,
Customer Service Team