• MyPerfectCV

MyPerfectCV

Overview

MyPerfectCV has a rating of 2.93 stars from 349 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPerfectCV most frequently mention credit card, bank account, and free trial problems. MyPerfectCV ranks 12th among Career Advice sites.

  • Service
    49
  • Value
    44
  • Shipping
    25
  • Returns
    28
  • Quality
    40

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 59.5%
Positive
22
Neutral
1
Negative
14
10
See all photos

What reviewers want you to know

Positive highlights

  • I rang Customer Services and they refunded my money and give me a month at a good rate Very happy

Critical highlights

No critical highlights yet

How would you rate MyPerfectCV?
Top Positive Review

“Billing issue”

Christopher O.
1/17/24

Very helpful customer service representative, very patient and understanding. But the time lag before i was connected to a representative was somewhat long. Otherwise, its all good

Top Critical Review

“Don't use it, you will be charged monthly”

Houda G.
3/19/24

I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤

Reviews (349)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103)
Thumbnail of user amyc2722
1 review
0 helpful votes
December 29th, 2023
Verified purchase

Really fantastic that you can up load a previous c.v and it puts into a new format.
The suggestions are very good.
It makes its a very easy and short task comparatively to my experience in doing them before. Well worth the money!
Customer service is great.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user azr21
1 review
0 helpful votes
December 1st, 2023
Verified purchase

Customer services advisor was very understanding, helpful & professional. I have recommended the site to friends & family already. Thanks for your help my.perfect.cv

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

Thumbnail of user houdag2
1 review
0 helpful votes
March 19th, 2024

I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.

Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.

We're eager to assist you with your refund request. Please keep an eye out for a message from us requesting your account information. Rest assured, we are committed to turning your opinion around and ensuring you receive the exceptional customer service we're known for.

Thank you for your understanding and your valuable time.

Warm regards,
Customer Service Team

Thumbnail of user hongchenq
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Thank you for you help.Give a price I can afford.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user victori79
1 review
0 helpful votes
December 18th, 2023
Verified purchase

Diego was verry professional and effective. Thanks Diego!

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you so much! We appreciate the positive review!

Thumbnail of user kimb2590
1 review
0 helpful votes
December 19th, 2023

Or son used this site trying to get a little job to help with school he signed up to a free trial and the it was supposed to be a student fee of £3 or so but no they charged over £16 a month clearing his account until he had no money left, we didn't realise until his bank statement came. My prefect cv offered to refund £5! Absolutely disgusting behaviour absolutely no care at all.
Do no use especially for students as once they get your card serials they will keep clearing it with no exception.
A company with no morals.

Tip for consumers:
Sold to underage child and cleared his bank account

Products used:
My perfect CV

Service
Value
Shipping
Returns
Quality
Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

We are very sorry to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.

In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.

We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.

Thank you for your time!

Thumbnail of user preeti6012
1 review
0 helpful votes
March 18th, 2024

I made my CV on 22nd Feb 2024 and paid 14 days amount. After that same day, I tried to edit but on the system, they said to do the payment. I sent an email to customer care and attached the transaction details they said that I have a basic account without any payment. They asked me to send my bank details email ID etc but after that no reply from their side. Today they deducted AED 89.95 from my account. If I have no paid subscription and if I was able to edit my CV bcz as per them I never made a payment how come they deducted 89.95 amount from my account? They have my bank account number and that's why they are deducted money. Even though I had downloaded the CV from the site on 22nd Feb after 14 days of payment. I wanted to cancel the subscription but was not able to do so because the cancelation option was not there. These people are fake. I have sent them an email to return my money and I am waiting for their reply. Let's see

Service
Value
Returns
Quality
Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

We sincerely apologize for the inconvenience you've experienced. We understand the frustration caused by the discrepancy in your account status and the unexpected deduction from your account.

We assure you that we take such matters seriously and are committed to resolving this issue promptly. We have noted your request for a refund and assure you that our team is actively working on addressing your concerns. We kindly ask for your patience as we investigate this matter further and provide you with a satisfactory resolution.

Regarding the cancellation option, we apologize for any difficulty you encountered in locating it. We will ensure that the cancellation process is made more accessible for our users in the future.

Once again, we apologize for the inconvenience caused and appreciate your understanding as we work to rectify the situation. If you have any further questions or concerns, please feel free to reach out to us directly, and we will be more than happy to assist you.

Thank you for bringing this matter to our attention.

Thumbnail of user jasmig
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

I faced technical issues with account.I have contacted team still not sorted...waiting for the replay..

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

We sincerely apologize for any inconvenience you've experienced with your account. Your feedback is crucial to resolving the technical issues you've faced. To better assist you, could you please provide more details about the problem you're encountering? Feel free to share your concerns with us via email at customerservice@myperfectcv.co.uk.

Rest assured, our team is committed to addressing your concerns promptly and finding a resolution. We appreciate your patience and thank you for bringing this to our attention.

Thumbnail of user christophero622
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Very helpful customer service representative, very patient and understanding.
But the time lag before i was connected to a representative was somewhat long.
Otherwise, its all good

Service
Quality
Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user gloriac894
1 review
0 helpful votes
November 20th, 2023
Verified purchase

Call handler was polite and efficient. I had a good experience.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for your review. Glad we were able to help!

Thumbnail of user paulp2507
1 review
0 helpful votes
December 15th, 2023
Verified purchase

Spoke with a lovely man who is one hour away from Niagara Falls: very kind and helpful.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for your review. Glad we were able to help!

Thumbnail of user mariannat19
1 review
0 helpful votes
July 18th, 2022
Verified purchase

Guys,
In a few clicks I created my stunning cover letter than a CV which I made several different for each job entry I was interested. ( I got the job each time - just saying). (I am doing freelance jobs).
The softwer generates different sentences so you don't need to come up with the content. Tons of wording options to choose from.
Best experience ever.
Try it, you will not regret!

Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Thank you for taking the time to write this review! We are thrilled you had a great experience with our builder and landed the job!

Thumbnail of user paulp2179
1 review
0 helpful votes
April 24th, 2023

As a pensioner, finances are an issue. I had an issue with my subscription on a Saturday morning I called Customer Service and spoke to a lovely lady called Jackie. She listened as I explained the situation, she then proceeded to help, slowly and with simple explanations. Within minutes we had resolved the issue, and I was sorted, lovely service. TY

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

We are always here to assist you; we are thrilled everything was resolved.

Thumbnail of user fraserh30
1 review
0 helpful votes
March 1st, 2024

The site has a basic profile, but is set up to take money without the clients knowledge. Check out the 1 star trustpilot reviews from 2024 alone. The 5 star reviews are added by themelves!
This is a Scam

Tip for consumers:
Shocking service

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

We're genuinely sorry to hear about your experience and want to assure you that we take your feedback seriously. We want to address your concerns and clarify that My Perfect CV is not a scam.

At My Perfect CV, we are committed to providing a transparent and user-friendly experience for our customers. Our 14-day trial is designed to give users the opportunity to explore our platform and its features. However, we understand that our subscription model may not be suitable for everyone, which is why we clearly communicate that our trial auto-renews to our monthly access until canceled. This information is provided before, during, and after the subscription process, including in the welcoming email sent upon purchase, to avoid any misunderstandings.

We hope this helps clear any misunderstandings. Feel free to contact us for any other questions. We are here to assist you.

Thank you,
Customer Service Team

Thumbnail of user ednab156
1 review
0 helpful votes
November 14th, 2023
Verified purchase

I had an issue with a subscription and I needed to update my CV ASAP. I emailed the customer service to speak to them about it and they contacted me in less than 2 hours and solved my issue. Very very very good customer service!

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user daveb1907
1 review
0 helpful votes
December 8th, 2023
Verified purchase

The most expensive CV in the history of CV's. Most people will use this site once to get their CV and then you can edit and change it as much as you like with a PDF editing program. If you forget to cancel your membership before 14 days, you will be charged £220 per year, for what something you can easily do yourself. Save yourself money, go to your local CAB or job center and they will help you create your CV for free.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen. Please be on the lookout for a private message from us shortly to obtain your account details.

A subscription with us offers several benefits for jobseekers, beyond just creating a resume. It provides the flexibility to edit your resume and cover letter at any time, ensuring that you are prepared for growth opportunities, such as promotions or career changes, even after landing a job. Keeping your documents up-to-date is crucial for seizing future career prospects.

Our subscription-based service is designed to guide you through the entire job-seeking process. If you've only used the service for resume creation, you might be overlooking valuable features. For instance, crafting a cover letter can significantly increase your chances of receiving callbacks by 40%. Additionally, we offer Bold.pro profiles to establish your online presence instantly, connecting you to numerous job opportunities through networking and allowing recruiters to discover you based on specific criteria.

Explore the wealth of information in our blog, which covers interview preparation, job searches, and more. From tackling open-ended questions in interviews to mastering the basics of job searching online, our team of seasoned career advice authors provides valuable insights. Whether it's creating resumes, navigating interviews, or understanding job search essentials, our blog is a comprehensive resource to support your career journey.

Thank you for your time!

Thumbnail of user lucieh15
1 review
0 helpful votes
November 16th, 2023
Verified purchase

Très professionnelle, polie, m'a accompagné dans toute la démarche pour résoudre mon problème.

Merci à elle!

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Merci beaucoup pour vos retours. La satisfaction des clients est notre raison d'être.

Thumbnail of user lynnef189
1 review
0 helpful votes
December 19th, 2023
Verified purchase

I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

Thumbnail of user nnekaelizabethmaryn
1 review
0 helpful votes
September 28th, 2023
Verified purchase
• Updated review

She was calm with me despite the fact that I started with annoyance over the £4.95 removed from my
Account, she calmed me down and got a good deal for me. I was so pleased with her. YOUECLAND was very soft outspoken and have that customer relationship. I am happy the way she handled my complain.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

It was perfect like the name, things needed to be completed.
September 28th, 2023
Verified purchase
• Previous review

It was a good experience by attending to all the questions asked. I worked with ERICK and he had
Had that customer relationship to explain things to your understanding.

Thumbnail of user dominikt10
1 review
0 helpful votes
July 12th, 2023
Verified purchase

The site in itself is excellent and provides great options for making the best CV possible. I myself had a little problem with cancelling my subscription but after contacting customer service I was taken care of with great efficiency and supervision.

Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

We are glad everything worked out! Let us know if we can assist you with anything else!

Thumbnail of user khalida295
1 review
0 helpful votes
August 19th, 2022
Verified purchase

I have attempted to contact them in many ways, through phone calls and emails. Yet, no one is responding. They renewed my subscription out of nowhere, and I then calmly tried contacting them for a refund as I desperately need that money back. Unfortunately, I am left with no response whatsoever.

Service
Value
Returns
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Hello! We are sorry for any inconvenience caused. We have successfully canceled your account. You should've received an email confirming the cancelation and the refund. Please, let us know if anything!

Thumbnail of user mh865
1 review
0 helpful votes
April 4th, 2022

The website is actually really helpful and allows you to have good structure of your sentences on your CV! You may have to tweak a few bits here and there but that's just minor as most of the work is technically done for you. The customer service is really great! You can get hold of them so quickly and they sort you issue out instantly! It's honestly a handy site to have!

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Hello!

Thank you for sharing your experience with us! We are super grateful we could assist you with your CV. Count on our service for anything your need assistance with your resume, cover letter, cv, or any other career advice! Have a great day!

Thumbnail of user ralucav1
1 review
2 helpful votes
June 18th, 2022
Verified purchase

Contacted them multiple times to cancel the subscription - you automatically get subscribed when buying the downloadable version of the CV. They claim there isn't a paid account allocated to my email address, but they charged me almost 18 pounds 3 days after. No response from them after providing them with the proof of them stealing from me! No one answers the phone either. I have escalated it to my bank, Trading Standards and I will not stop here. Also there are other many people in this situation - same story, same outcome - so we all want to go to the media and expose them and what they are doing to people. Avoid! Do not fall into their trap like I did.

Tip for consumers:
Do not use it! There is no such thing as paying to download your CV and that's it. You end up with a subscription it's really hard to get rid of.

Products used:
Downloaded one CV.

Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Hello! We are sorry for the inconveniences this may have caused you. At your earliest convenience, we invite you to contact our Customer Service Team through this link https://www.myperfectcv.co.uk/contact-us, so that we may assist you and help clear out the situation with your account.

We look forward to hearing back from you soon!

Thumbnail of user thompsonniked
1 review
0 helpful votes
October 10th, 2023
Verified purchase

Good and perfect and i really enjoy using the website for all my documentation recommend every work seeker to join this platform for all his or her CV.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user ramv23
1 review
0 helpful votes
September 28th, 2023
Verified purchase

The rep was helpful and understood my requirements

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

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From the business

The online CV builder that’s so easy to use!

Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.

Business History

We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 6 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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2.9
349 reviews
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