• MyPerfectCV

MyPerfectCV

Overview

MyPerfectCV has a rating of 3.42 stars from 349 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPerfectCV most frequently mention customer service, cover letter, and live chat. MyPerfectCV ranks 12th among Career Advice sites.

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 59.5%
Positive
22
Neutral
1
Negative
14
10
See all photos

What reviewers want you to know

Positive highlights

  • More quite and patient to me, and help to slove the issue, Excellent customer service.

Critical highlights

No critical highlights yet

How would you rate MyPerfectCV?
Top Positive Review

“Billing issue”

Christopher O.
1/17/24

Very helpful customer service representative, very patient and understanding. But the time lag before i was connected to a representative was somewhat long. Otherwise, its all good

Top Critical Review

“Don't use it, you will be charged monthly”

Houda G.
3/19/24

I am very upset, the first time I used it, I paid about 10 for 7 days, then my debit card number was registered in my account without my permission and the amount became about 90 per month, still without my permission or information. I discover it today when I checked my bank account, I saw that they took this amount from my account twice. This is unacceptable and kind of a criminal thief. I cancel the subscription today and i hope i will never hear from you again, I will never use it again. I am very very upset. 😤😤😤

Reviews (349)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (103)
Thumbnail of user christophero622
1 review
0 helpful votes
January 17th, 2024
Verified purchase

Very helpful customer service representative, very patient and understanding.
But the time lag before i was connected to a representative was somewhat long.
Otherwise, its all good

Service
Quality
Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user lynnef189
1 review
0 helpful votes
December 19th, 2023
Verified purchase

I found the CV tools easy to use but it wasn't obvious you would be charged until I went to save it!
That was quite stressful after doing all the work! However I was pleased with the CV. I didn't realise after the initial £1.95 for 3 weeks it would then be a subscription for £16.95 monthly.
I called customer service and the advisor I spoke to was nice and understanding. He fortunately gave me other options so I decided to keep with them after the compromise.
Definitely worth contacting Customer Service before deciding whether to cancel.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.

Thumbnail of user thompsonniked
1 review
0 helpful votes
October 10th, 2023
Verified purchase

Good and perfect and i really enjoy using the website for all my documentation recommend every work seeker to join this platform for all his or her CV.

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you. We truly appreciate your feedback. Happy customers make our days brighter!

Thumbnail of user ramv23
1 review
0 helpful votes
September 28th, 2023
Verified purchase

The rep was helpful and understood my requirements

Thumbnail of user paolav43
Paola V. – MyPerfectCV Rep

Hello,

Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.

Thumbnail of user saraht1564
1 review
0 helpful votes
January 4th, 2023

My experience of my Perfect CV is that I found Customer Services helpful and easy to contact with any issues I had, which were soon sorted out.

Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

We are glad we were able to assist you!

Thumbnail of user nat6
1 review
0 helpful votes
January 14th, 2021

A well designed website with useful description suggestions for both professional and personality attributes. There's a good variety of templates and the CV can be downloaded in. Pdf,. Txt or. Docx.
The one hiccup is for cancelling the subscription: their FAQ gives directions to a button that doesn't exist, so a call to Customer Services (or an email) is necessary and they WILL try to keep your custom, but call is free, agents are superb (I spoke to Sandy ID: 7164), friendly, smart and helpful, and i got what i wanted within 7min. Will use again!

Products used:
CV building service

Service
Value
Quality
Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

Thank you, Na T, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.

Thumbnail of user mdrobinmds
1 review
0 helpful votes
April 18th, 2022

I needed to cancel my account. Lady was helpful to go through and did it immediately. I am very happy about the service they have provided.

Thumbnail of user veronical262
Veronica L. – MyPerfectCV Rep

Thank you for sharing your experience with our service. We are thrilled that everything turned out in your favor.

Thumbnail of user judyr141
1 review
26 helpful votes
September 17th, 2018

Easy to get going and set up a good quality CV, however, I became concerned when seeing the charges and no easy exit. I was happy to 'pay as you go' and not be drawn into a monthly payment when my CV was completed. I asked for help on line and got an immediate reply by Marianne Hernandez who was really helpful and helped me exit the service. The suggestions and hints were very good. I would use them again but would be mindful about my exit.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hello, Judy:

Thank you for trusting us with your resume, we’re happy to hear that is was as easy as 1, 2, 3! It’s great to hear that you’re pleased with your resume and our services. We hope it makes all the difference in helping you get the job you desire.

Thumbnail of user kamalas
1 review
0 helpful votes
November 23rd, 2020

Mary has given me a good discount because I'm a student and it's tough to pay 16 pounds per month. So better option.

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

Thank you for your review, Kamala, glad that our agent, Mary was able to help!

Thumbnail of user cathyb533
1 review
0 helpful votes
August 2nd, 2021

I found this site very useful and easy to use. Helpful in challenging my assumptions about my longstanding CV format and radically change that. I had very positive feedback on my new CV and it secured me an interview - after three rounds I have a new job!

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

Thank you, Cathy, for the awesome review, and for letting us know that you landed an interview, that’s terrific news, we're wishing you the best of luck!

Thumbnail of user anuoluwas
1 review
0 helpful votes
July 12th, 2021

The website made my cv building quite easy as it give several suggestions and options to each statement I need to make. I dint require much brainstorming.

Products used:
cv builder

Service
Value
Quality
Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

Thank you, Anuoluwa, and a way to make our day, reviews like yours keep us going.

Thumbnail of user eduardrobertt
1 review
0 helpful votes
January 22nd, 2020

Your site is really helpfull and simple, but I think will be better if you will make a " cancel subscribtion" option. Thank you

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

You are most welcome, please know that we do offer self-cancellations which you can process directly from your "Account Settings", Eduard. If you ever need any assistance with your account simply let us know.

Thumbnail of user kaceym3
1 review
0 helpful votes
May 1st, 2019

It really helped me to do my job application and I think I would recommend this to more people to use when they are going to apply for a job or even they might find a job that doesn't need a cv

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Kacey! We greatly appreciate the recommendation and are so glad we were able to help you with your job application!

Thumbnail of user mariaa270
1 review
1 helpful vote
May 21st, 2018

It's really helpful, loads of options to tailor your CV to match the role you wish to apply for. Also very professional and the site is easy to use. Only suggestion I would make is to make it clear at the time of purchase that you are in fact subscribing and will pay a monthly fee. 4 stars from me :)

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hi Maria,
Thanks for sharing your feedback and experience with us, Maria!

Thumbnail of user bernieb38
BERNIE B.
1 review
0 helpful votes
June 28th, 2017

Great service and very helpful, good and very helpful on telephone call,solve problem as soon has possible.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Appreciate the 4 stars, Bernie! Happy customers make our days brighter. Thanks!

Thumbnail of user patricias428
1 review
0 helpful votes
May 18th, 2018

An easy to use site which gives you ideas and a modern-looking CV.
A little expensive per month. Easy to contact the customer services to cancel. Reduction was offered if I continue, but I am not looking for work, only volunteering roles... which I have secured via other channels.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hi Patricia,
Thank you for your comments on our resume builder and customer service team, Patricia.

Thumbnail of user joo29
1 review
0 helpful votes
April 27th, 2020

My chat was lovely, they really helped me out and really polite. Even when I was unsure about the terms and conditions they patiently explained to me my options and truly helped me out.

Thumbnail of user yashirah2
Yashira H. – MyPerfectCV Rep

You are always happy to help out our users, Jo!

We love to hear from our customers as it provides us with valuable feedback that helps us serve customers like you better.

Thumbnail of user hadia6
1 review
0 helpful votes
May 19th, 2018

Its very easy to build your CV and the layout is very professional, it has monthly automaticly fees

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hi Hadi,
Thanks for sharing your feedback and experience with us, Hadi!

Thumbnail of user stuartc62
1 review
0 helpful votes
February 21st, 2018

Good customer chat experience, I initially called to cancel my account but after my online chat where I was made aware of the benefits and low monthly fee - I didn't much convincing it was value for money

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Stuart,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!

Thumbnail of user angelap171
1 review
0 helpful votes
July 23rd, 2018

Very easy, a CV virgin who had no idea where to start.
Very easy, straight forward and simple to follow.

Only hoping now I have cancelled they follow through with this straight away.

Thumbnail of user dougj2
Laura T. – MyPerfectCV Rep

Hello, Angela:

Thank you for trusting us with your resume. Happy to hear that is was as easy as 1, 2, 3!
It’s great to hear that you’re pleased with your resume. We hope it makes all the difference in helping you get the job you desire.

Thumbnail of user danielm330
1 review
25 helpful votes
May 2nd, 2017

I needed my old CV dolled up, the format looked ancient. So I googled it, found MyPerfectCV and got to work. Site works well, good templates, no bugs or errors. Then when it came to downloading my CV they asked for debit card details and gave a 14 day free trial. (I knew it was coming) So I did that and then (of course) forgot to cancel before the auto-subscription kicked in. I logged on to their Live Chat and pleaded for mercy (I was only a day late and there was no pending transaction showing on my bank statement). The assistant asked me for feedback, I responded favourably, then he offered me a massive reduction. £3 a month down from £16.95... And so I reasoned, that since I really should be more proactive in my quest for new work (and don't the weeks fly by so fast) I decided I might as well stick around for a month or two. Their swanky CV and cover templates could make all the difference! ;)

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

HI Daniel,
Thank you for your feedback about our product and for sharing your experience with our Customer Service. We wish you the best in your job search.

Thumbnail of user izabelar
Izabela R.
1 review
0 helpful votes
February 19th, 2018

I had a very good customer service experience with this company. I called to request to cancel and unsubscribe from the services and everything went very smoothly.
Note: **When you want to cancel from future payments before the 14 day trial finishes, make sure that you reply to the welcome email that you would like to cancel, or cancel directly from your account on MyPerfectCV. Unsubscribing from the email will only unsubscribe you from receiving any emails from them.

Overall, navigating through MyPerfectCV was easy and it helped me created a great CV and now I am happy to say that I have a job starting on the 26th Feb! :)

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Izabela,
Hearing from happy customers like you makes us feel great. Thank you for sharing your experience! If you need further help, get in touch any time!

Thumbnail of user joeyc29
1 review
0 helpful votes
August 10th, 2017

I was not aware that i was getting myself into a subscription pack of 16.95 pounds a month but after talking to the customer service, they kindly processed my complain and offered me a refund with great patience. They are really understanding and responsible.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Joey,
That’s what we like to hear, Joey. Our customer service team is always here to help. Thank you for sharing your experience.

Thumbnail of user williamm317
1 review
0 helpful votes
July 20th, 2017

Need to create or update a cv? This site is the perfect accomplice. Still having trouble the customer care team give you hints, tips, and tricks to get your cv noticed.

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi William,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our CV builder. We take feedback to heart because it changes how we do things. In fact, we rely on it to continually improve our customer’s’ experience.

Thumbnail of user clairew45
1 review
0 helpful votes
May 7th, 2017

When starting to write my CV, i didn't realise that you had to pay for it. I decided to go for the monthly option but it taken 59 pounds out.
I rang Customer Services and they refunded my money and give me a month at a good rate

Very happy

Thumbnail of user patriciac173
Andy G. – MyPerfectCV Rep

Hi Claire,
Thank you for your feedback and for sharing your experience with us. We wish you the best in your job search.

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From the business

The online CV builder that’s so easy to use!

Writing the perfect CV has never been easier. Just choose one of our job-winning designs and add our expert-written examples. In just 10 minutes, you’ll have a flawless professional CV.

Business History

We believe a one size fits all CV doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized CVs and cover letters.

Company Representative

Thumbnail of user dougj2
Laura T.
Social Media Specialist
Typically responds within 6 days
We've got live, friendly people standing by ready to help you. Just find the country-specific phone number below and give us a call. If you aren't able to phone in, please use chat or email to contact us. Whether it's a question about building your CV, getting the most out of our services, or managing your account, we're here to help.

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